Kerry Ford, Inc.

Excellent Service Department Wanted to specifically thank Pirt and Wes in the Service Department for going above and beyond in helping me out. I was travelling cross-country with Wanted to specifically thank Pirt and Wes in the Service Department for going above and beyond in helping me out. I was travelling cross-country with my 2017 F-350 Diesel and received a "low engine compression" warning on the dash. After stopping at another dealer, who had no diesel tech on duty, I pulled in to Kerry Ford Service Department without an appointment, and the necessity to be back on the road later that afternoon. After listening to what I had to say about the issue, and my necessity to be travelling soon, Pirt bent over backwards to help me out, under the assumption that it would be a quick check of the fuel system and a reset of the problem code. Wes jumped in and verified the fuel system was sound and cleared the code, then took a quick test drive to verify that all was good. Turns out that apparently some air made its way into the fuel system and caused this error code and the short term reduced performance. The entire vist was just under 2 hours, and I couldn't be more pleased with the attention to detail taken by Wes in tearing apart and reassembling the fuel system, as well as Pirt listening to what I had to say and asking exceptionally good leading questions to try to quickly diagnose the issue. I have been a Ford owner for over 30 years and i have to say that this experience with Pirt and Wes was one of the best, if not the best, I have ever experienced with the Service Department at a Delaer. Thank you. More

Easy peasy This dealership made everything easy for me. Scheduling was easy over the phone. Check in was easy in the morning. My car was finished in the time fra This dealership made everything easy for me. Scheduling was easy over the phone. Check in was easy in the morning. My car was finished in the time frame that it was supposed to be. Pick up was just as easy that afternoon. Everyone was very friendly and efficient. I'm glad they are the closest dealer to my home. I'll be back soon for some maintenance at the Quick Lane! More

Over all was great from the time I walked in the door until. Over all was great fron yhe time I walked in the door until. There was a follow up phone call also placed by Evan to see if I needed anything that he Over all was great fron yhe time I walked in the door until. There was a follow up phone call also placed by Evan to see if I needed anything that he could help with on the car. More

Able to get answers and solutions. Chad has been great to work with. Sadly we had to bring our vehicle in for several issues but he was courteous and kind every time and did what he cou Chad has been great to work with. Sadly we had to bring our vehicle in for several issues but he was courteous and kind every time and did what he could to help in every instance. While I was a little frustrated at the cost of things we were still able to get the work done and get our car running. Now I just hope that it stays that way! More

Used 2014 Armada purchase I was attracted by their great internet price. Seth took good care of me and Tobie assisted on a visit when Seth was not available. All in all, a goo I was attracted by their great internet price. Seth took good care of me and Tobie assisted on a visit when Seth was not available. All in all, a good buying experience. The sales team is very young but eager to earn your business. More

Terrible customer service I've always taken my vehicles to Kerry Ford service even after moving to an area closer to other dealerships because I believed they exhibited excelle I've always taken my vehicles to Kerry Ford service even after moving to an area closer to other dealerships because I believed they exhibited excellent customer service. I am now in the market for a new service department after shoddy work followed by horrible customer service at the Kerry service department. Despite regular visits for routine maintenance, during which the brake pads are supposed to be checked, my wife's Fusion suddenly needed a $500 brake repair (new rotors). I asked that they pull up the previous service report to see how the technician evaluated the brake pads. Of course they were marked as "Green", an indication that they were no where near in need of replacement. It should be mentioned that they were specifically asked to look at the brakes at this time because of a noise that had been heard during stopping. Despite the evidence that their employee had clearly neglected to properly perform the check of the brake pads (which lead directly to the rotor issue) the official statement of the individual at the service desk was that he "couldn't do anything about it because that tech was no longer an employee." So, in summary, because of "high turnover" they will not stand behind the work of their technicians even if their negligence leads to further issues and more expensive repairs. Will no longer be recommending to friends and family either. More

Bad customer service I didn't get respectfully treated until I mentioned Adam Hendrixson. Then the parts wasn't hooked up correctly. I will go back to Kings Automall. I didn't get respectfully treated until I mentioned Adam Hendrixson. Then the parts wasn't hooked up correctly. I will go back to Kings Automall. More

Best place to buy a vehicle From the time I walked in to the dealership I was treated with respect and helpful service... best place to buy a vehicle.... best price and best serv From the time I walked in to the dealership I was treated with respect and helpful service... best place to buy a vehicle.... best price and best service. More

Awful Aside from the salesman (Joe), everyone else was awful to deal with. They asked me to do the online price eval tool, saying that is where they would s Aside from the salesman (Joe), everyone else was awful to deal with. They asked me to do the online price eval tool, saying that is where they would start (and they "badly needed trades!" (lol)) and then offered me less than half of that when I got there. It took 6 hours to buy a car, 5 of which were spent waiting on financing. I had my own, and they tried to bully me into taking theirs and trick me into signing off on their loan at the last minute (which was 5% higher than my banks). Would not recommend. More

Purchased 2015 used Dodge Charger Raymond was well prepared for my visit. Employees very friendly. provided good explanation of financing and additional benefits of maintenance plan Raymond was well prepared for my visit. Employees very friendly. provided good explanation of financing and additional benefits of maintenance plan. Overall a pleasant experience. More