Kerry Ford, Inc.

I had a horrible experience with Kerry Ford and was outraged at the poor customer service I got. After contacting managers, leading to an employee being fired, I was put in touch with Bev Mills and Tom outraged at the poor customer service I got. After contacting managers, leading to an employee being fired, I was put in touch with Bev Mills and Tom Frede. They both did a good job of turning my experience around and putting me in a car. Tom even came in on his off day to be there for the signing to get me into the car. He also spent a half hour or so sitting in my new car with me, thoroughly explaining all I needed to know (about 4 wheel drive, etc). Bev is friendly and knowledgeable and they were both able to diffuse the bad situation by offering apologies and good customer service. I'm sorry to say but I still would NOT recommend Kerry Ford, BUT Bev Mills and Tom Frede are great and seem to be the only honest people working there. IF you shop Kerry Ford, ASK FOR THEM! More

We visited the dealership looking for a new truck. We told them what they were looking for and they didn't have it so Ed told us he would see if he could locate one and let us know. He called the next d told them what they were looking for and they didn't have it so Ed told us he would see if he could locate one and let us know. He called the next day, said he located the truck and would need us to put down a deposit. He also gave us a price. We used a credit card to put down $500 to hold the truck. He said he would get it there asap. We called 8 days later since we hadn't heard anything and Ed said he hadn't actually found a truck with the options we wanted but that if we gave him a couple more days he could probably find one but he couldn't honor the price he gave us. Outrageous. He out and out lied to us to get our money and get us out of the marketplace. I would never do business with Kerry Ford. More

Adam tried to pull a fast one at the closing by trying to Adam tried to pull a fast one at the closing by trying to sell us on a last minute high priced rust and paint protection package. His approach w Adam tried to pull a fast one at the closing by trying to sell us on a last minute high priced rust and paint protection package. His approach was very high pressure which immediately turned me off. I've since learned via my brother who works for Ford and also multiple postings on the internet that ValuGard and similiar "Vehicle Protection Products" are pure dealer profit. Don't fall for it. If the product is so good, it should have been offered and recommeneded at the time of the sale, rather than right before we picked up the car. I would like to think that Adam's approach was not reflective of Kerry Ford in general. Needless to say, I'm a little wary of doing business with Kerry in the future. More

great place to buy your new vehicle. the no pressure approach won me over from all the other dealers in town and even paid a few hundred more because of the great and professional treatment at kerry aut approach won me over from all the other dealers in town and even paid a few hundred more because of the great and professional treatment at kerry automall More

I recently bought a used car from Kerry Ford and I recieved exceptional customer service. I will definitly return to this dealership because I have never felt so comfortable about buying a car at any recieved exceptional customer service. I will definitly return to this dealership because I have never felt so comfortable about buying a car at any other dealership. My More

These guys really cared got my price right away and the follow-up was amazing. I have sent my friends there just to see if they got the same treatment and they did even when they didn't buy. Those guys car follow-up was amazing. I have sent my friends there just to see if they got the same treatment and they did even when they didn't buy. Those guys care about customer service!!! More

Saw an ad on TV for 10K off 2011 F150. Looked around on internet and called and the guy offered 12K off. When it sound too good to be true it usually is. Got there and the person I spoke to wasn't there. internet and called and the guy offered 12K off. When it sound too good to be true it usually is. Got there and the person I spoke to wasn't there. They assigned my Salesperson and we set down to talk. Told him upfront I wasn't buying tonight and I had 1:45 min to discuss before I had to leave and pickup my kids. He wrote down my information and then told me he couldn't help me tonight and I would have to come bad tomorrow. I asked told him I wanted to get the financial details tonight and if we agreed I would be back in the morning. They refused to give me pricing and told me to come back tomorrow. I ended up going back and they tried to low ball me on my trade-in, told me they could only honor the 10k ad, but to do that I had to finance with them at 10% interest. For a person with an 800 credit score that is crazy. After going round and round they upped my score, got less than the advertisement (around 8 off) and 2.9% interest through other financing. During the discussions they told me the rebate didn't affect the interest rate but also told me I couldn't take the rebate without the interest rate. He also told me if I didn't take it he could get me lower interest through the same ford lender. They are crooked. I was OK with the financing I got, but you need to know what you are walking into and be persistent. After wards is where the fun starts. I had issues with the door weather stripping the next day and called them 2 days after purchase notifying them. I sent pictures and they said they ordered the parts and would call me when they arrived (2 days approx.). They then called the next week asking me to take the card down so they could look at the issue. We recalling the prior discussion the salesperson told me he was new and they couldn't do that and I would need to bring the truck down. So I took the truck down. The parts were not in stock. The service guy tried to blame me for breaking the trim and after arguing he told me he would order the parts and when they arrive (approx. 2 days) they would call me to bring the truck in. A week later after no call I called them and was told there was no record of me in the system. They transferred me back to my sales person (who wasn't in) and then I was transferred to the sales Manager. He told me he would make sure it was taken care of and would call me first thing in the morning to make sure the correct part is ordered. No call the next day. Called him the day after and was told that the dealership is the busiest in the area and he didn't get a chance to call be (xx). He then said he had something personal to take care of real quick and would call me back in 30 min. It's now midnight and there was no call. Ohh. and did I mention that during every call I was asked if I had received my survey. I was also told at one point to bring it in and they would fill it out for me. At this point I cancelled my extended warranty, called Kings Ford and met with a nice fellow in service who made sure I was taken care of. I will never deal with Kerry Ford again. More

Would not give me an appraisal on my trade in without sitting down and making a deal.Had no idea what my trade in value was and if I would have any negative equity in my car and if I could afford new or sitting down and making a deal.Had no idea what my trade in value was and if I would have any negative equity in my car and if I could afford new or used.I went to another Ford dealership (see my post earlier) and they had a trade in value and 5 or 6 different finance options in about 20 minutes.Not only did Kerry lose my business (bought 2012 Flex) they also lost another new car sales to a family member.If you are looking for low pressure sales tactics and friendly customer service do not visit Kerry Ford. More

My truck was towed to Kerry Ford and left outside since the Service Dept. was not open (a Saturday night). First thing Monday morning I received a call from Svc. Dept. letting me know they truck was alrea the Service Dept. was not open (a Saturday night). First thing Monday morning I received a call from Svc. Dept. letting me know they truck was already inside and diagnosis had begun. Truck remained there for 4 days due to difficulty finding the problem but I was kept aware of the progress by Brandon. When ready to go, Kerry sent their Valet car to get me. That was very much appreciated. More

It was obvious the folks I dealt with really care about the customers that come in their doors!! They took the time to drive with me so they could hear what I was hearing and didn't recommend anything othe the customers that come in their doors!! They took the time to drive with me so they could hear what I was hearing and didn't recommend anything other than what was needed. Awesome job!! More