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Kerry Toyota
Florence, KY
1,832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 23, 2022
Always great service at Kerry Toyota! The service guys are excellent and the waiting rooms are clean and have snacks and drinks to help pass the time. The service guys are excellent and the waiting rooms are clean and have snacks and drinks to help pass the time. More
by Charmian
Verified CustomerEmployees Worked With
Carl Taylor
May 23, 2022
Was charged $150+ for a 4wheel alignment as advertised and on my truck only the two front wheels are to be adjusted. And, they only adjusted the toe setting and not the out of spec. camber setting (which and on my truck only the two front wheels are to be adjusted. And, they only adjusted the toe setting and not the out of spec. camber setting (which is a tire wear problem) and since I just put 4 new tires on the truck, you can imagine my reaction when the service manager defended his techs lack of ability to free up a possible rusted camber eccentric bolt. The tech would have to do the same (use a torch to free up the tie rod sleeves if he had to, to adjust the toe), why not an eccentric bolt for the camber adj.? So I was charged for three adjustments and got one. I service dept. and went to parts. I had called parts the day before asked if they had a TPMS on stock for my truck . Parts person said they had 5 in stock You can imagine my reaction when I went to parts and asked for a TPMS for my Tundra and the parts person said they were out of stock. What a dealership! More
by LSCHALL
Employees Worked With
Erin Canter, Carl Taylor
May 23, 2022
Searched many local dealers for a new Camry. All of them didn’t have any on the lot or wouldn’t sell us one without a trade. Devin at Kerry Toyota called us back within an hour and worked with u All of them didn’t have any on the lot or wouldn’t sell us one without a trade. Devin at Kerry Toyota called us back within an hour and worked with us to get one of the two they had on order reserved for us. Can’t say enough about the service at Kerry. More
by MATT_GROFF
Employees Worked With
Justin Miley, Dustin Robinson, Jake Jackson, Devin Bruns
May 20, 2022
The correct parts were installed correctly and quickly. Thank you for the good and friendly service. Thank you for the good and friendly service. More
by CHUCKMICHAELS
Employees Worked With
I'm sorry that I don't remember her name but the service lady in used car building is great, thanks., Carl Taylor
May 20, 2022
I WAS EXTREMELY PLEASED WITH THE CUSTOMER SERVICE RECEIVED FROM EACH STAFF PERSON WHO ASSISTED ME AND THE QUALITY OF PROFESSIONALISM FROM THE SERVICE FOLKS. A BIG SHOUT OUT TO DEBRA IN THE SERVICE DE RECEIVED FROM EACH STAFF PERSON WHO ASSISTED ME AND THE QUALITY OF PROFESSIONALISM FROM THE SERVICE FOLKS. A BIG SHOUT OUT TO DEBRA IN THE SERVICE DEPT (5 STARS), WHO SKILLFULLY MANAGED MY AUTO REPAIR NEEDS AND SERVICE SCHEDULING! WHILE I ORIGINALLY SOUGHT HELP RESOLVING AIR CONDITIONING PROBLEMS, DURING EVALUATION, THE TECHNICIAN FOUND AN OIL LEAK REQUIRING URGENT REPAIR. IF HE HAD NOT FOUND THE SMALL LEAK SINCE THERE WAS NO DRIVEWAY EVIDENCE OF OIL SPOTTING, I WOULD BE REQUIRED TO REPLACE A SEIZED ENGINE. THE AIR CONDITIONING IS OK NOW. More
by jdmillergroup
Employees Worked With
DEBRA IN SERVICE AND COLLINS HELP IN CHECKING IN
May 19, 2022
The service department checked me in upon arrival. The service took longer than anticipated bu I was updated on the timing. Check-out was easy too. The service took longer than anticipated bu I was updated on the timing. Check-out was easy too. More
by DJDALY76
Employees Worked With
Carl Taylor
May 19, 2022
Your customer service is outstanding! ! Your employees / Staff are very friendly and helpful. Thanks for the outstanding service and support ! Your employees / Staff are very friendly and helpful. Thanks for the outstanding service and support More
by BRIANWAINSCOTT68
Employees Worked With
Carl Taylor
