Went to get my RAV4 service. Took an 8 am appointment so I could get in and out.... Waited 1 1/2 hours for “regular maintenance”. “Regular maintenance is: rotate tires, oil changes, top off fluids, lube oil and filter...I had to go to the service desk because no one from the service desk came to me. When I went to the desk the guy passed “the buck” to the technicians saying it took so long because 2 people had to look at my brakes. If I would not have gone to the desk...how long would I have waited?????? For the Maintenance piece, people that came in after me left before me. The service person told me so everyone could hear that maintenance could take an 1 1/2 hours on a Saturday. I wonder if how service can be quicker for some people can come after me and leave before me. It is not like I did not have an appointment set 6 months ago
....told me I need front brakes...$300. Told me brakes take another 1 1/2 hour for brakes.
Went in at 8, checked out at 11:29....3 1/2 hours. My time is as valuable as anyone else’s