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Kerry Toyota

Florence, KY

4.6
1,832 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,832 reviews

May 19, 2022

This dealership has never been able to find my lease through TEMA. It always takes 15 minutes or more of me standing at the desk while someone stares at a computer screen. I feel much more comfortable a More

by R.KINNER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Erin Canter
May 20, 2022 -

Kerry Toyota responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

May 19, 2022

The front desk support is very good but I picked up my truck and my driver side door edge guard is gone. I’ve had issues with this part before, and your service team has replaced them, but after this l More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Crowe
May 19, 2022 -

Kerry Toyota responded

Keith, We do not take door edge guards off and try to address them. Please email your contact info to aelmore@kerryautomotive.com and we will look into this.

May 19, 2022

My sales persons (Elvis and Brian) helped me a lot navigating us selecting a right vehicle. They were very professional and provided me with the updates about the status of the vehicle in every step. More

by Kori
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Knezic, Brian Haywood
May 20, 2022 -

Kerry Toyota responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

May 18, 2022

Everything went well. It was easy to make the appointment. When the car was ready the service manager called and told us everything that was done and the car was in real More

by CWHITFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter
May 19, 2022 -

Kerry Toyota responded

thanks for your praise and kind comments about our team.

May 18, 2022

Service time was very efficient. The "pit crew" strategy appears to be paying off quite well for the customer. More

by TGCOGS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter
May 19, 2022 -

Kerry Toyota responded

Hello, thank you for your kind words and this wonderful review!

May 18, 2022

They do a wonderful job very nice people they are very good at what they do they get you in and out on time More

by TIMHILDEBRANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor
May 19, 2022 -

Kerry Toyota responded

Hello, thanks for your praise and kind comments about our team.

May 18, 2022

Quick and detailed answer on what was wrong and what needed to be fixed. Identified possible future problem but didn’t try to sell something I didn’t need right now. More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Coutermarsh
May 19, 2022 -

Kerry Toyota responded

Ryan, thank you for sharing your positive experience!

May 16, 2022

I’ve always had a great experience with Kerry Toyota Service since buying my car in 2013. More

by c.berkel
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ben Coutermarsh
May 18, 2022 -

Kerry Toyota responded

Thank You for the kind comments about our team and this great review!

May 14, 2022

I had never considered leasing a vehicle but the sales people here worked a deal that I could live with so I am now the proud owner of a 2022 Toyota tacoma More

by DCPHOEBUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Haywood, Justin Miley, Mike Svach, Brian Haywood
May 18, 2022 -

Kerry Toyota responded

Thank You for the kind comments about our team and this great review! We hope you are enjoying your new Truck!!

May 13, 2022

Brandon was extremely helpful and communicative. Everything was as expected and no surprises in cost or timing. More

by rbenjamin0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
May 18, 2022 -

Kerry Toyota responded

Thank You for the kind comments about our team and this great review!

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