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Kerry Toyota

Florence, KY

4.6
1,826 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,826 reviews

May 04, 2022

I have been to this service center multiple times and have left happy every time. Having oil changed and tires rotated, recalls fixed and other minor brake work. The work has always been quick and done r More

by watermanc3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor
May 04, 2022 -

Kerry Toyota responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

May 04, 2022

Kerry Toyota made my first experience at a service dealership pleasant and comfortable. My cat was done sooner than I expected and every person I interacted with was very helpful. More

by Catherine.murphy823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
May 04, 2022 -

Kerry Toyota responded

Catherine, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

May 04, 2022

Outstanding work and great service the people were very friendly and helpful. I would go back More

by Brianmstine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor
May 05, 2022 -

Kerry Toyota responded

Thank You for your kind comments about our team!

May 04, 2022

Complimentary refreshments were nice while waiting. I don't like that the online scheduling service won't let you do more than one thing. Would have liked a check-in perhaps halfway through the service More

by UnionToyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erin Canter
May 05, 2022 -

Kerry Toyota responded

Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

May 04, 2022

Failed to deliver vehicle with all advertised features functioning and refused to repair or pay for necessary repairs More

by WEXFORD8
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Schmidt, William Langford
May 05, 2022 -

Kerry Toyota responded

We do apologize you feel this way, and will be looking into this matter as well as We will be reporting this review as a duplicate.

May 05, 2022 -

WEXFORD8 responded

As I told Bill, I understand normal wear and tear is expected, but when a reputable dealer sells a car I expect all features to work properly. If not, I should have been informed. Neither the driver nor passenger seats can adjust properly up and down. The passenger seat is stuck all the way down like sitting in a well. The steering wheel telescope works, but the tilt does not. I sent Bill a picture of your custom dealer sticker specifically advertising the front seat height adjustments.

May 04, 2022

Overall positive experience. Liked working with Elvis. He was courteous and friendly. I would return to him as a customer. More

by SKOLNICK85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Knezic, Justin Miley, Jake Jackson
May 04, 2022 -

Kerry Toyota responded

Hi there, we are very happy to have provided you with such a positive experience!

May 03, 2022

Great experience. They worked to get me the best deal. Really good service. Brad was real personable. More

by willismeadors
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Simpson, Ryan Naviaux
May 04, 2022 -

Kerry Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 03, 2022

Staffing was very helpful and respectable to our needs. We will choose your dealership again. Thank you for everything. More

by CHERRYCOAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Taylor, Tim Marsh, Jeremy Schmidt
May 04, 2022 -

Kerry Toyota responded

Hello, thank you for your kind words and this wonderful review!

May 03, 2022

They were extremely busy but still managed to be efficient with timing for my service! They’ve made their waiting area really nice with complimentary food/ drinks for waiting guests. All around gre More

by PEYTON.RIDPATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor, William Langford
May 04, 2022 -

Kerry Toyota responded

Hello Pey, thank you so much for your kind words and this wonderful review! Have a great day, We can't wait to see you again :)

May 03, 2022

Dealership is clean. Staff is nice. The gentleman who cleans the snack station is very friendly More

by h_westerkamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter
May 04, 2022 -

Kerry Toyota responded

Hi there, thank you; we appreciate your feedback!

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