Back

Kerry Toyota

Florence, KY

4.6
1,832 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

Directions

By Type

Showing 1,832 reviews

May 04, 2022

Failed to deliver vehicle with all advertised features functioning and refused to repair or pay for necessary repairs More

by WEXFORD8
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Schmidt, William Langford
May 05, 2022 -

Kerry Toyota responded

We do apologize you feel this way, and will be looking into this matter as well as We will be reporting this review as a duplicate.

May 05, 2022 -

WEXFORD8 responded

As I told Bill, I understand normal wear and tear is expected, but when a reputable dealer sells a car I expect all features to work properly. If not, I should have been informed. Neither the driver nor passenger seats can adjust properly up and down. The passenger seat is stuck all the way down like sitting in a well. The steering wheel telescope works, but the tilt does not. I sent Bill a picture of your custom dealer sticker specifically advertising the front seat height adjustments.

May 04, 2022

Overall positive experience. Liked working with Elvis. He was courteous and friendly. I would return to him as a customer. More

by SKOLNICK85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Knezic, Justin Miley, Jake Jackson
May 04, 2022 -

Kerry Toyota responded

Hi there, we are very happy to have provided you with such a positive experience!

May 03, 2022

Great experience. They worked to get me the best deal. Really good service. Brad was real personable. More

by willismeadors
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Simpson, Ryan Naviaux
May 04, 2022 -

Kerry Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 03, 2022

Staffing was very helpful and respectable to our needs. We will choose your dealership again. Thank you for everything. More

by CHERRYCOAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Taylor, Tim Marsh, Jeremy Schmidt
May 04, 2022 -

Kerry Toyota responded

Hello, thank you for your kind words and this wonderful review!

May 03, 2022

They were extremely busy but still managed to be efficient with timing for my service! They’ve made their waiting area really nice with complimentary food/ drinks for waiting guests. All around gre More

by PEYTON.RIDPATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor, William Langford
May 04, 2022 -

Kerry Toyota responded

Hello Pey, thank you so much for your kind words and this wonderful review! Have a great day, We can't wait to see you again :)

May 03, 2022

Dealership is clean. Staff is nice. The gentleman who cleans the snack station is very friendly More

by h_westerkamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter
May 04, 2022 -

Kerry Toyota responded

Hi there, thank you; we appreciate your feedback!

May 03, 2022

I got the feeling they were not completely honest with us, they never answered our questions fully More

by HARLANLWILSON
Recommend Dealer
No
Employees Worked With
Brad Simpson, Jeremy Schmidt, Ryan Naviaux
May 03, 2022 -

Kerry Toyota responded

Harlan, I do apologize. I will have someone reach out to discuss everything with you and answer any questions you have.

May 02, 2022

Great service dependable and honest feedback on repairs. Prompt notification on service completion and comprehensive summary More

by Gotham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Erin Canter, Carl Taylor, Jason Crowe
May 03, 2022 -

Kerry Toyota responded

Hi there, we are very happy to have provided you with such a positive experience!

May 02, 2022

Fast, reliable and friendly. So that is not enough now I must just type words. More

by don.trusty
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe
May 03, 2022 -

Kerry Toyota responded

Hi there, we are very happy to have provided you with such a positive experience!

May 02, 2022

When I have things done on my truck the staff know me, are really nice More

by CRAFTSBYPAULA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon cady
May 03, 2022 -

Kerry Toyota responded

Hello, we're glad to hear you enjoyed your visit.

...
131
...