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Kerry Toyota

Florence, KY

4.6
1,832 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,832 reviews

April 30, 2022

All staff were helpful and friendly. did not receive any high pressure selling and I appreciate that More

by DGUTAPFEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Miley, Dustin Robinson, Freddie Rogers
May 02, 2022 -

Kerry Toyota responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2022

Great service. My Toyota – Dash cam was professionally installed and I'm happy with the results. More

by FRED170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor
May 02, 2022 -

Kerry Toyota responded

Hello, thank you for your kind words and this wonderful review!

April 29, 2022

My service technician was one of the nicest, most genuine and sympathetic people I've spoken to. He was professional and spoke with such a nice calm tone. Never knew how much that meant until now. More

by amandabing0131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Crowe
May 02, 2022 -

Kerry Toyota responded

Hello, thank you for your kind words and this wonderful review!

April 29, 2022

Good maintenance package for oil and standard maintenance but the extended warranty is a joke asked to fix something on my 4Runner and was told it’s not covered then why in the xxxx did I pay for a extended More

by ANTHONYMARSTON74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe
May 02, 2022 -

Kerry Toyota responded

Hi there, thank you; we appreciate your feedback and will forward this to our service manager to look into.

April 29, 2022

Awesome sales team! Everything went flawlessly! Would definitely go there again when needed! Ask for Freddie! More

by JV4449
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Robinson, Micah Arrowood, Mike Fayson, Freddie Rogers
May 02, 2022 -

Kerry Toyota responded

Thank You for the kind comments about our team and this great review! We hope you are enjoying your new Toyota!

April 28, 2022

They do excellent service, i assumed that something went wrong with my service and after speaking with Jason C. and Kerry toyota servicing the parking break, i am completely satisfied and proud to be part More

by SSGOKU915
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Coutermarsh, Jason Crowe
April 28, 2022

Kerry does good work however the last 3 or 4 service calls, I never received a call to let me know that the service was complete. On 2 of these occasions, I have had to wait until the following morning More

by Lgzilio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carl Taylor
Apr 29, 2022 -

Kerry Toyota responded

Hello, we really appreciate your feedback as we are always looking for ways to improve. We sincerely value your business and look forward to your next visit!

Apr 29, 2022 -

Lgzilio responded

I have mentioned each time over the last several service calls that I never got the call that the work was done and each subsequent visit, I still never got a call. So you’ll pardon my skepticism on whether I’ll get a call next time. But I will come back again for one more opportunity to see if this actually improves or not. Thanks

April 28, 2022

Very efficient, gave me an overview of all work performed, and potential items coming due like new battery. And nice waiting rooms. More

by KATIENAUG
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 29, 2022 -

Kerry Toyota responded

Hi there, we are very happy to have provided you with such a positive experience!

April 28, 2022

Friendly staff, nice to have a shuttle to take me to Panera's while I waited, convenient pull in service. More

by R HOBBIE
Recommend Dealer
Yes
Employees Worked With
Keith, shuttle driver very friendly and accommodating., Carl Taylor
Apr 29, 2022 -

Kerry Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

April 28, 2022

Greg is great. Very helpful. Takes his work seriously. Great customer service. He attends to needs and concerns as if it was for his own car. More

by PB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
Apr 29, 2022 -

Kerry Toyota responded

We really appreciate your positive review! Thank You for this great review!

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