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Kerry Toyota

Florence, KY

4.6
1,832 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,832 reviews

February 28, 2022

purchased 2010 chevy suburban. on way home service engine light came on and then i noticed oil pressure was only 25 pounds going 70 mph. pulled off checked oil and it had oil in More

by HOLLYDDL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Schmidt, William Langford, Ryan Naviaux
Mar 01, 2022 -

Kerry Toyota responded

Hi Holly, thank you for taking the time to share your review. I am sorry to hear about your issues with your vehicle. I have shared your review with the management team so they can look into the matter. The repair order does show the 5w-30 oil was used during the service so I am unsure how the incorrect oil was used. Typically the oil would not cause the valve to go bad. Please feel free to contact our team to discuss your concerns. Thanks, Kerry Toyota Customer Service Team. (859) 371-3939 ext 301

Mar 07, 2022 -

HOLLYDDL responded

Thanks for getting back to me. Well according to our test it was a thinner weight oil. and once i put 5w-30 oil pressure was fine and has been since been running the car. if you said your service department put 5w-30 in maybe the quality wasn't very good. all i am telling you since i changed the oil and used correct viscosity oil pressure has been normal and running fine.

February 27, 2022

Professional, helpful, pleasant… everything wanted in a service experience. Would encourage others to use this facility. Thanks! More

by JUNE.ENDICOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Crowe
Mar 01, 2022 -

Kerry Toyota responded

Thank you so much for the kind review! It's truly our privilege to serve you and we look forward to your next visit with us here at Kerry Toyota!

February 25, 2022

Terrible purchasing experience。 stay away, and don't believe what they said。 They told you they have car available but when you call them ,no response。 More

by Edward
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elvis Knezic
Mar 11, 2022 -

Kerry Toyota responded

Thank you for reaching out, Edward. We'd like the opportunity to get some more details about your experience. If you could please contact our Customer Service Team at 859-371-3939 ext 301, it would be greatly appreciated.

February 24, 2022

My card was in for standard service. Oil change, tire rotation etc. Service was very good. Only issue I had was when my car was brought back after service they had my car parked almost o More

by LYNDEL.KERANS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
cannot remember persons name at counter
Feb 25, 2022 -

Kerry Toyota responded

Thank you for bringing this to our attention. We will address your concern with our team to make sure this doesn't happen again. If you have any further feedback, feel free to reach out to our team.

February 23, 2022

This is my second vehicle I have bought from Kerry Toyota. Dewey my salesman was excellent. He answered all my questions. And my car was delivered exactly the day he told me. More

by KENNETHRIDIMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewey Cottingham, Mike Svach, Micah Arrowood
Feb 24, 2022 -

Kerry Toyota responded

Thank you for trusting the Kerry Toyota team with your loyal business! We're happy to hear Dewey made your most recent experience a great one and we hope you enjoy your new vehicle. Take care and thanks again!

February 22, 2022

Great at communication and details relating to all maintenance performed as well as potential problems. More

by mgib19760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor
Feb 23, 2022 -

Kerry Toyota responded

Thank you for your rating! We appreciate you as a customer at Kerry Toyota!

February 22, 2022

It was good service the sales person was very nice and helped me in every way that he could for the best price. More

by LAURIE4414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben
Feb 23, 2022 -

Kerry Toyota responded

This is what we like to hear! We look forward to working with you next time! -Kerry Toyota

February 22, 2022

Great customer service! And also quick in and out service! I would recommend these guys to anyone! More

by sarahrhiann06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Patchman, Erin Canter, Carl Taylor, Jason Crowe
Feb 24, 2022 -

Kerry Toyota responded

Thank you for the kind review! We appreciate you recommending the Kerry Toyota team to others and look forward to seeing you again next time!

February 22, 2022

They were very friendly and professional and got my car done early, which I appreciated. More

by mikeconnolly1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Taylor
Feb 24, 2022 -

Kerry Toyota responded

Thank you, Mike! We're glad to hear we've made your visit to Kerry Toyota great!

February 22, 2022

The staff is friendly and courteous. The work was done efficiently in a timely manner. I always have a good experience when I schedule service at Kerry in Florence. More

by nanstaf1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe
Feb 24, 2022 -

Kerry Toyota responded

We're so happy to hear this! Thank you for your continued support of the Kerry Toyota team. We look forward to seeing you at your next visit!

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