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Kerry Toyota

Florence, KY

4.6
1,832 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,832 reviews

August 08, 2018

Best in Northern Ky I had been searching for a used car for about three weeks. I have visited at least 5 dealerships and dealt with countless salesman. Some were pushy, s More

by dowdshea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Borlo
Aug 09, 2018 -

Kerry Toyota responded

We appreciate the review and feedback, Dowdshea! We're glad you made your way to our dealership after some tough searching. You clearly set out to find a a great used car and it looks like Dan made that happen. Dan truly cares about making each person's visit a positive experience. Enjoy your new ride!

July 20, 2018

Amazing salesman Danny was amazing and helped us with every part of our decision with finding the right car for our son. If you need someone who has great communicatio More

by Jill
Recommend Dealer
Yes
Employees Worked With
Dan Borlo
Jul 23, 2018 -

Kerry Toyota responded

Hi Jill, thanks so much for leaving your review! We're glad Danny was able to provide a great car buying experience for you and your son. We hope he enjoys the new car!

July 13, 2018

Wrong oil amount Service department doesn't check oil type or level during oil change. They shorted me at least 2 quarts. And another occasion they are wrong type. More

by Dtbjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Courtney, Jason Anderson, Justin Miley, Kyle Jostmeyer, Jeremy Schmidt, Erin Canter, Carl Taylor, Chuck Jenkins, Ed Hummell, TR Miller
Jul 13, 2018 -

Kerry Toyota responded

Hello, I apologize you were not happy with your oil change. However, you tagged multiple employees that never actually worked with you, nor do they work in service. Please reach out to me to discuss in further detail so we can clear this up. Best Regards, Beth Hamilton Customer Relations Manager Kerry Toyota (859) 371-3939 ext 301

Jul 30, 2018 -

Kerry Toyota responded

Dear Disappointed1234, I am sorry to hear your concerns with your recent service. Our technicians are trained to check every vehicle to ensure the correct oil and amount is put in the vehicle. Although we strive to be the best, we unfortunately make mistakes. Please fell free to reach out to me to discuss your concerns in further detail. We truly appreciate you as a customer and want to make this right for you. Best Regards, Beth Hamilton Customer Relations Manager Kerry Toyota (859) 371-3939 ext 301 beth@kerrytoyota.com

July 13, 2018

Turned out dashboard lights on used Rav4 I test drove 2006 Rav4 and it seemed to run pretty well. It was a 3.5 and I needed a bigger car. Daniel Stern was my sales guy and he kept telling me More

by Flipperforever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Stern
Jul 30, 2018 -

Kerry Toyota responded

I am sorry to hear you were not happy with your purcahse. After looking into your concerns, it appears you purchased your vehicle 2 years ago. Kerry Toyota stands behind the cars we sell. Our salesperson was upfront with you regarding the vehicle being as-is. We did complete a SUed Vehicle inspection which ensures the vehicle is safe to drive. We also offered extedned coverage for you to purchase when you bought the vehicle. There is no way for us to know a year from your purchase, you were going to need an evaporater canister. There is no record of you calling to discuss your issue or bringing the vehicle in for us to look into your concerns. It sounds like the lights came on due to the gas cap not being tightened since you didn't have any other issues for a year. We wish you the best with your vehicle. Best Regards, Beth Hamilton Customer Relations Manager Kerry Toyota (859) 371-3939 ext 301

June 25, 2018

FAST - great experience! My Malibu's transmission went out, single mom, no other form of transportation. I asked my mechanic what kind of car should I purchase next, he said o More

by JLH0803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sandlin
Jun 25, 2018 -

Kerry Toyota responded

We appreciate you taking the time to leave your review! We're happy John could help you when you needed a good car. John and the rest of the team will be happy to help anytime you need it.

June 25, 2018

John Sandlin sales review John Sandlin worked hard for us to get a better deal on a used car keeping our wants and needs in mind. I would highly recommend John Sandlin and Ker More

by terrycorolla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Williams, John Sandlin
Jun 26, 2018 -

Kerry Toyota responded

Hi Terry, thank you for leaving your review! It truly is about the customers wants and needs. We're glad John, Mark and the rest of the team could take care of finding you a better deal on a used vehicle.

June 16, 2018

Very painless and pleasant experience! I’m incredibly grateful for the assistance provided during my visit. This was my largest purchase so far, and the staff certainly help alleviate any c More

by Amoe416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Courtney, Mike Svach, Chip Tata
Jun 18, 2018 -

Kerry Toyota responded

Thank you for your review! We're so glad you felt comfortable in our purchase. You certainly have a team to support you for anything you need in the future.

May 28, 2018

Fast, easy, and spot on! I knew what car I wanted and John had everything ready for me to go! I got the car, the perfect deal, and I couldn't be happier with the service! Defi More

by Cabs15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sandlin
May 29, 2018 -

Kerry Toyota responded

We appreciate you leaving your review! We're happy to hear John made the whole process a positive experience and helped you get a car you wanted. Thanks again for the recommendation!

May 24, 2018

Awesome! No pressure! Had a wonderful experience with Kerry Toyota for purchasing my new car. Elvis was amazing!! After 15 yrs, getting another vehicle from Kerry! Thank yo More

by Naneeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Courtney, Elvis Knezic, Mike Svach
May 24, 2018 -

Kerry Toyota responded

Thanks for the review, Naneeth! We're glad Elvis, Mike, Dave and the rest of the team could make it a great experience for you! Enjoy the new car!

May 20, 2018

Super Service! My experience at Kerry Toyota was comfortable and no hassle! John Sandlin was knowledgeable, trustworthy, and extremely helpful. His manager and the f More

by Dianna S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sandlin
May 21, 2018 -

Kerry Toyota responded

Thanks again for your feedback, Dianna! We're glad you walked away with not only peace of mind but also a car you love within your budget. John and the team are very appreciative of your kind words!

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