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Kerry Toyota
Florence, KY
1,832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 07, 2023
I can’t say enough about the service at Kerry Toyota. Over the five years I’ve had service done at Kerry, I’ve never had a bad experience. They are always on time and very thorough. Over the five years I’ve had service done at Kerry, I’ve never had a bad experience. They are always on time and very thorough. More
by jerry_n_barb
Verified CustomerEmployees Worked With
Erin Canter, Jason Crowe, Brandon Cady, Ben Coutermarsh
April 07, 2023
While traveling out of state we had a car issue and stopped in for help. Despite being very busy, this service team promptly took care of us so we could continue on our journey. A+ service! stopped in for help. Despite being very busy, this service team promptly took care of us so we could continue on our journey. A+ service! More
by Daviddreck
Employees Worked With
Ben Coutermarsh
April 07, 2023
Bought about 12 Toyotas since 1993, most from Kerry. Friendly service, clean waiting rooms, capable mechanics servicing great cars. What’s not to like? I highly recommend Kerry Toyota. Friendly service, clean waiting rooms, capable mechanics servicing great cars. What’s not to like? I highly recommend Kerry Toyota. More
by Jerry Bussard
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe, Greg Siegmundt, Brandon Cady, Kevin Fitch, Ben Coutermarsh, Stacie Hand, Deborah Miller
April 06, 2023
They are very fast and courteous. Thanks for all you do. Great Great Great job. Thanks for all you do. Great Great Great job. More
by donnawitte
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe, Greg Siegmundt, Brandon Cady, Kevin Fitch, Ben Coutermarsh, Stacie Hand, Deborah Miller
April 05, 2023
The service advisor, Stacie, that I worked with was rather rude to my daughter and me. My daughter dropped off the vehicle early morning. Upon drop off of the vehicle, there was difficulties finding th rather rude to my daughter and me. My daughter dropped off the vehicle early morning. Upon drop off of the vehicle, there was difficulties finding the appointment. Stacie clearly expressed frustration and began to doubt that we even had an appointment. We specifically chose a Thursday morning appointment for our oil change because we were also having a rim looked at by a gentleman that handles those repairs only on that day of the week. We notified Stacie upon drop off that the rim was also being looked at, just as Nicole had told us to do. I also responded to the text that I received from Stacie reminding her of this same information. I received a call from Stacie around 5:00 pm notifying me the car was ready. I asked her if the rim was looked at and she proceeded to tell me the gentleman that handles that comes in the morning and my car’s rim was not looked at. I let her know that was the whole purpose of us choosing Thursday for our service appointment and reminded her that we mentioned it a couple different times at the time of drop off. Stacie proceeded to tell me that Kerry had 150 appointments that day, so they were very busy. Stacie said she was making a note and would call me the following morning to get me scheduled for next Thursday to have the rim looked at. I’m still waiting on her call and tomorrow is next Thursday. The next time I bring one of my vehicles to Kerry Toyota I will refuse to work with Stacie as my advisor. She is very rude, full of excuses, and has extremely poor customer service. More
by SLAMPE
Employees Worked With
Stacie Hand
April 03, 2023
Happy overall except I didn’t get the owners manual as promised everything else is good promised everything else is good More
by GHENSLEY66
Employees Worked With
Dewey Cottingham, Steve Eldridge, Jeremy Schmidt, Bryce Briggs, Greg Bumpus, Mike Arlinghaus, Ryan Naviaux, Devin Bruns, Sam Berkshire, Jackson Fischer
