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Kerry Toyota
Florence, KY
1,837 Reviews
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April 05, 2023
The service advisor, Stacie, that I worked with was rather rude to my daughter and me. My daughter dropped off the vehicle early morning. Upon drop off of the vehicle, there was difficulties finding th rather rude to my daughter and me. My daughter dropped off the vehicle early morning. Upon drop off of the vehicle, there was difficulties finding the appointment. Stacie clearly expressed frustration and began to doubt that we even had an appointment. We specifically chose a Thursday morning appointment for our oil change because we were also having a rim looked at by a gentleman that handles those repairs only on that day of the week. We notified Stacie upon drop off that the rim was also being looked at, just as Nicole had told us to do. I also responded to the text that I received from Stacie reminding her of this same information. I received a call from Stacie around 5:00 pm notifying me the car was ready. I asked her if the rim was looked at and she proceeded to tell me the gentleman that handles that comes in the morning and my car’s rim was not looked at. I let her know that was the whole purpose of us choosing Thursday for our service appointment and reminded her that we mentioned it a couple different times at the time of drop off. Stacie proceeded to tell me that Kerry had 150 appointments that day, so they were very busy. Stacie said she was making a note and would call me the following morning to get me scheduled for next Thursday to have the rim looked at. I’m still waiting on her call and tomorrow is next Thursday. The next time I bring one of my vehicles to Kerry Toyota I will refuse to work with Stacie as my advisor. She is very rude, full of excuses, and has extremely poor customer service. More
by SLAMPE
Verified CustomerEmployees Worked With
Stacie Hand
April 03, 2023
Happy overall except I didn’t get the owners manual as promised everything else is good promised everything else is good More
by GHENSLEY66
Employees Worked With
Dewey Cottingham, Steve Eldridge, Jeremy Schmidt, Bryce Briggs, Greg Bumpus, Mike Arlinghaus, Ryan Naviaux, Devin Bruns, Sam Berkshire, Jackson Fischer
April 01, 2023
Got apt schedules worked on my car, did good job got to take it back in for repair. Had to order parts take it back in for repair. Had to order parts More
by Cjdlady44
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe, Greg Siegmundt, Brandon Cady, Kevin Fitch, Ben Coutermarsh, Stacie Hand, Deborah Miller
April 01, 2023
Super clean, and the service was excellent. The few people that I talked to was very nice and polite. Toyota dealership is probably the best place that I’ve done business with . Thank you all v The few people that I talked to was very nice and polite. Toyota dealership is probably the best place that I’ve done business with . Thank you all very much . More
by MARKOEHLER61
Employees Worked With
Ben Coutermarsh
March 31, 2023
Quick and friendly service. No issues ever taking all 5 Toyotas I've owned over 19 years to Kerry. Immaculate customer waiting room. No issues ever taking all 5 Toyotas I've owned over 19 years to Kerry. Immaculate customer waiting room. More
by denn4192
Employees Worked With
Greg Siegmundt
