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Kerry Toyota

Florence, KY

4.7
1,786 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,786 reviews

December 10, 2023

Did not tighten lug nuts on one tire and had to get off expressway because of car shaking. Called road side assistance to find out what was wrong. Said tire was about to come off. Could have been a VERY More

by KJDDORSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Siegmundt
Dec 11, 2023 -

Kerry Toyota responded

We do apologize for your recent experience with us. Please give our service manager a call at your earliest convenience.

December 07, 2023

Very courteous. Easy to work with. They brought the car back to pur residence for us. Would highly recommeng. More

by Haroldwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Crowe
Dec 08, 2023 -

Kerry Toyota responded

Thank You for sharing your positive experience with our service team.

December 07, 2023

Great salesman easy to talk to and very helpful with teaching me about my new car. More

by SEXTONRUSSELL27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewey Cottingham, Steve Eldridge, Bryce Briggs, Greg Bumpus, Mike Arlinghaus, Devin Bruns, Sam Berkshire, Chandler Yeary, Austin Fultz, Lemar Crenshaw
Dec 08, 2023 -

Kerry Toyota responded

Thank You for this wonderful review, Congratulations!

December 05, 2023

Customer Rep was aloof and not entirely knowledgable on what the mechanic wanted to relay. It would have been easier to speak directly to the mechanic. More

by christamiller83
Recommend Dealer
No
Employees Worked With
Tim
Dec 05, 2023 -

Kerry Toyota responded

We apologize for your recent experience with us and will use this as an opportunity to improve.

December 05, 2023

Was just looking, with idea of buying later, was delighted to find no dealer up charge's. Straight forward deal and cars available on the lot. More

by HENDRY4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elvis Knezic, Justin Miley, Jake Jackson, Chandler Yeary
Dec 08, 2023 -

Kerry Toyota responded

Thank You for sharing your positive experience with our team. Congratulations!

December 04, 2023

Very good. call me a home when they completed the job. Forgot about alinement, nice ride again More

by Dave110
Recommend Dealer
Yes
Employees Worked With
5268 Stacey hand
Dec 08, 2023 -

Kerry Toyota responded

Thank You for sharing your experience with our service team.

December 04, 2023

Was told what everything would cost up front. Advisor was awesome Great customer service from More

by MARGINAKENNEDY74
Recommend Dealer
Yes
Employees Worked With
Ben Coutermarsh, Ben Coutermarsh
Dec 08, 2023 -

Kerry Toyota responded

Thank You for sharing your positive experience with our service team and kind words.

December 04, 2023

Very nice and understanding, it was my first time and he was very informative and attentive and walk me through the process. More

by makaylaldeaton
Recommend Dealer
Yes
Employees Worked With
Greg Siegmundt, Greg Siegmundt
Dec 08, 2023 -

Kerry Toyota responded

Thank You for sharing your positive experience with our service team and kind words. We look forward to your next visit with us!

December 04, 2023

Very knowledgeable staff and the willingness to listen. The car was done within the promised timeframe. More

by billschaber
Recommend Dealer
Yes
Employees Worked With
Kevin Fitch, Kevin Fitch
Dec 08, 2023 -

Kerry Toyota responded

Thank You for sharing your positive experience with our service team and kind words. We look forward to your next visit with us!

December 04, 2023

Less sales pressure than most car dealers. Not convinced all points of certification was checked. I had to clean obvious battery corrosion myself. Wiper fluid reservoir not topped off. More

by PS1611
Recommend Dealer
Yes
Employees Worked With
Brad Simpson, Brad Simpson, Tim Marsh
Dec 05, 2023 -

Kerry Toyota responded

We apologize for your recent experience with us and will use this as an opportunity to improve.

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