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Kerry Toyota

Florence, KY

Overview
Reviews
Vehicles
4.6
1,828 Reviews
Call Dealership (859) 371-3939
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6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,828 reviews

February 03, 2023

Ben is a great service advisor. He makes sure you are taken care of every time you visit More

by nguyen.davet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Coutermarsh
Report | Print
Feb 03, 2023 -

Kerry Toyota responded

nguyen, thank you for sharing your positive experience!

February 03, 2023

The people at Kerry Toyota Service are fantastic! They are very knowledgeable and honest. They are also very friendly and exceed expectations. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Miller
Report | Print
Feb 03, 2023 -

Kerry Toyota responded

Mark, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

February 03, 2023

Thank you for the service which you provided, we are very pleased and would recommend you to our family and friends 😊 More

by jrberra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Canter
Report | Print
Feb 03, 2023 -

Kerry Toyota responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

February 02, 2023

Generally ok but was not a good experience for my 2021 RAV4 fuel tank issue More

by lzilio
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Coutermarsh
Report | Print
Feb 03, 2023 -

Kerry Toyota responded

Hi there, we can assure you that we do not find this type of behavior acceptable, and we will address the situation you have described with our staff. Please reach out to our service manager Jason.

February 02, 2023

We were pleased at first. However, we had problems with the engine in our SUV after having it for only 3 weeks. It was in the service department for 6 weeks. More

by DPBOWLIN
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Langford
Report | Print
Feb 03, 2023 -

Kerry Toyota responded

Hi there, we appreciate your honest feedback, as we are always looking for ways to improve.

February 02, 2023

They made buying my car a great experience, definitely took the stress out of it. Listened to my needs and got me in the perfect car. More

by MICHAELFLOYD99
Recommend Dealer
Yes
Employees Worked With
Brad Simpson, Ryan Naviaux
Report | Print
Feb 03, 2023 -

Kerry Toyota responded

MICHAELFLOYD99, Thank you for taking the time to let us know how we did. We hope you have a great day!

February 02, 2023

Was fast and accurate on figuring out what the primary reason for the check engine light. Gave us an exact quote and when vehicle service would be complete. Aces!! More

by Weinstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Fitch
Report | Print
Feb 03, 2023 -

Kerry Toyota responded

Weinstein, thanks for your praise and kind comments about our team.

Feb 03, 2023 -

Weinstein responded

Credit where it's due! I have to tell you that I have been dealing with Kerry Toyota for quite a few years and not been disappointed. Kerry Chevrolet in Alexandria......well the jury is still out on them. So far, I'm not feeling the love out there on the GMC. You just keep doing what you do, and the misses and I will be back out there.

February 01, 2023

Deborah was very pleasant, efficient, and professional, as was the other staff that I had contact with. More

by madonnaledford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Miller
Report | Print
Feb 03, 2023 -

Kerry Toyota responded

Thank You for this wonderful review!

January 31, 2023

All the members of the Carrie Toyota service team have always been polite respectful honest and thorough with all the work they have done for my family and I. More

by COURTZ303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Highly recommend a Salesman name Sam. , Greg Laskey, Dave Courtney, Justin Miley, Dustin Robinson, Stacie Hand
Report | Print
Feb 03, 2023 -

Kerry Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 29, 2023

I've been a long time customer of Kerry Toyota for the service of my Toyotas over the years and appreciate their professional approach to getting the job done. To me it represents Lexus quality at a Toyot More

by LPSTECZYNSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim, Ben Coutermarsh
Report | Print
Jan 31, 2023 -

Kerry Toyota responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

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