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Kerry Toyota

Florence, KY

4.6
1,826 Reviews

6050 Hopeful Church Rd

Florence, KY

41042

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Showing 1,826 reviews

January 08, 2023

The new vehicle sales manager not friendly Could be more courteous and helpful. Due to vehicle shortages they are thinking that they are doing help to sell vehicles to customers. More

by RPATEL05
Recommend Dealer
No
Employees Worked With
Dave Courtney, Justin Miley
Jan 09, 2023 -

Kerry Toyota responded

We appreciate your honest feedback, as we are always looking for ways to improve.

January 06, 2023

Great service, particularly my service advisor Ben Countermarsh, Excellent customer service. I will be bringing my Lexus to you as well as our 4Runner. Thank you. Steve Zoller More

by NewVette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Coutermarsh
Jan 09, 2023 -

Kerry Toyota responded

Steve, thank you so much for the positive review!

January 06, 2023

Easy and friendly service! Definitely recommend shopping at Kerry TOYOTA for all future vehicles and trucks! More

by AUSTIN_TUEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Miley, Jake Jackson, Thomas Simpson, Ryan Richardson
Jan 06, 2023 -

Kerry Toyota responded

Thank You for your recommendation and this great review!

January 05, 2023

Everyone was very help and friendly during my time of buying my new vehicle thanks More

by VICKIE.SAPP
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Miley, Dustin Robinson, Jake Jackson, Devin Bruns
Jan 05, 2023 -

Kerry Toyota responded

VICKIE, thanks for your praise and kind comments about our team. Congratulations on your new vehicle!

January 05, 2023

They lost the copy of my husband's driver's license. Initial email on December 22 said they did not get a copy. I emailed back on December 22 and said a photocopy was made. On January 3 I emailed Baily More

by JJILL101
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bailey Grout, Dustin Robinson, Devin Bruns
Jan 09, 2023 -

Kerry Toyota responded

We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please give our Manager Jason a call at your earliest convenience.

January 05, 2023

Thomas Simpson was able to find the desired model of Toyota, and gave me an opportunity to reserve a car in my name that was in process of being delivered to dealership. I understood that the supply and More

by BOULDINJ2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Miley, Mike Svach, Thomas Simpson
Jan 05, 2023 -

Kerry Toyota responded

BOULDINJ2, thank you for your kind words and this wonderful review! Congratulations on your new vehicle purchase!

January 05, 2023

Stacie was great. She understood what I was looking for. We worked well together. Thanks. More

by ROBCH4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacie Hand
Jan 05, 2023 -

Kerry Toyota responded

Thank You for sharing your positive experience!

January 05, 2023

Fast, professional and reliable. Why would you take your car anywhere else? Nothing else to say. More

by don.trusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cady
Jan 06, 2023 -

Kerry Toyota responded

Thank You for this great review!

January 05, 2023

This service center appears to try to help the customer understand what the problem is and how to solve it. More

by docslowe
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Canter, Carl Taylor, Jason Crowe
Jan 06, 2023 -

Kerry Toyota responded

Thank You for your star rating.

January 04, 2023

The service team was very kind to squeeze me in when I had two blown tires. More

by Rjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Miller
Jan 04, 2023 -

Kerry Toyota responded

Rjb, we're happy you found our staff to be so supportive during your experience here

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