My wife and I purchased a 2016 R3 a week ago from you guys. We actually went to look at a Ninja 300 but you gave us a good deal on the other bike, but we now know why. There are 2 big issues that we had with the purchase and process, this is very odd and we have been debating bringing it up as we don’t want anything or to cause any issues.
First off we bought the bike and was told they would wash and detail it, so it’d be about an hour or 2 before it was ready. No big deal as my wife took her lunch break to look at it and I was free all day to pick it up. We noticed the bike had an expired Virginia inspection on the swing arm (we knew it was a trade in), and wheels were dirty from sitting. So we get the call to come pick it up and I see the bike had been moved but wheels were still dusty and bike was all dry, etc. I didn’t want to wait and it took a while just for someone to even let me know it was ok to take it. So I leave, I get a mile or so and notice a smell. I think its a dead animal on the side of the road so I just shrug it off. I come to another stop about 10+ miles down the road and think its either the same dead animal or another one I passed. Thinking nothing of it I get home and pull the bike into the garage, this is when I notice not just that smell but also the smell of something bad cooking on the grill. I leave the door open so I can look over the bike again and so my wife can see her new toy when she pulls up. Our daughter comes out and immediately comments on the smell, I also notice there are a lot of flies congregating on the tail of the bike. This is when it hits me that there is something dead in the bike, I tell me daughter to go inside and I proceed to open the rear seat where the storage and tool pouch is kept. This is where I see a nest and lots of fecal matter from mice or rats. The nest had babies in it and they have all perished and between that, the rat fecal matter, urine, and other stuff the smell was, well you can imagine. So I grab some rubber gloves and start removing the nest, that’s when my wife pulled up and started bawling. I was trying to clean out the nest before she got home, I knew she would freak out when she saw there was something wrong with her new bike. I calmed her down and we proceeded to clean out the nest and disinfect everything the best we could. We have a shop vac and that got a lot of the pee and poop, but its not perfect and that stuff leaves a smell that doesn’t go away. We also shoved the tail with fabric softeners to help mask the smell, and sprayed it with the wife’s perfume.
So with the flies now gone and tail section cleaned up there is still the smell of rotting corpse and the nasty burnt flesh grill smell. That’s when we start smelling around the muffler area, and isolate the smell to the muffler. We detach the muffler as we hear a mass (couple actually) shaking when we move the bike. We turn the muffler upside down and proceed to shake, that’s when the charred mouse or rat remains started to come out. Small pieces at first as the big once won’t fit thru the opening easily, we grab a flashlight and shine it in when the muffler is upside down and we see large remains of some small rodent. We then proceed to get a wire hanger and straighten it so we can stick it in the detached muffler to mash the larger pieces into smaller ones that will be easier to get into the muffler hole so it’ll fall out. This took hours, as you can imagine and we have not been 100% successful in getting them all out as the bike still smells while running. Honestly it still smells when not running but that’s more of a stale xxxx and piss smell then a burning carcass so I guess its somehow better.
Anyway, this has been our experience with purchasing a bike from you guys at Kevin Powell Motorsports. I don’t think I have to tell you we will just be driving out to Greensboro next time to the other Yamaha dealer instead. My issues are that the bike was never washed or detailed like we were told and the obvious condition of the bike. Now the reason we never brought it up was the deal they gave us on the bike, it was so good we knew something was wrong but just didn’t know what. We just wish that they would have been upright and honest with it as we suspect that there is no way they would not have know, bikes are inspected and look at in detail when they are traded in, the detail and wash person would have smelled the bike, that rear seat would have been lifted up at some point and the rats nest exposed. Now my R1 has to get inspected and service down and you guys are the closest Yamaha dealership, now you can understand my apprehension in taking it to you guys. I will just take the 30+ minute drive out to Greensboro to the Yamaha dealer there as I have no faith that the job would even be done at Keven Powell Motorsports.