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Key Acura of Atlantic City - Service Center
Egg Harbor, NJ
285 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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285 Reviews of Key Acura of Atlantic City - Service Center
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July 24, 2021
Love the personalized service, Aquila Evans is terrific! Wouldn’t take my Acura to any other dealer. Service is terrific at Boardwalk Acura, Thank You Wouldn’t take my Acura to any other dealer. Service is terrific at Boardwalk Acura, Thank You More
by tvsh17@hotmail.com
Employees Worked With
Aquila Evans
Helpful February 15, 2019
This place is a joke I have bought 3 cars from this place in the past 6 years. 6 years ago it was a decent place but now it has turned into a dump. Not only do they have a I have bought 3 cars from this place in the past 6 years. 6 years ago it was a decent place but now it has turned into a dump. Not only do they have a crappy selection of cars, the service area is worse than a jiffy lube. For those of you who want to spend on average $45,000 on a car, you would fee more comfortable in the Honda dealship across the street. I went in today and not only did it need a facelift, there was no coffee, uncomfortable chairs, and basic water bottles. I am glad I went elsewhere to buy my most recent car. In a supposed luxury dealership, you would think the amenities would be better than the ones across the street at Honda. Also, if you need a loaner car you might as well go rent one yourself at enterprise. This place is a total joke. I got my car for over 100$ a month cheaper, and was offered the same at multiple other locations. This place goes through employees like you wouldn’t believe. The service manager is the only respectful person there. His name is David, and he will do everything he can to help you. After 3 cars you would have thought they would still want my business, but they are scam artist. It’s funny that there are so many reviews that are good for this place. I’m telling you, shop around and you will see what I mean. They will also tell you that they are part of group one auto which who gives a Crap. More
by Kirbyk525
Employees Worked With
None
June 04, 2018
Wonderful car dealer The service Dept advisors are friendly and very professional. I’ve been bringing my cars there for years and have always been completely satisfied. I The service Dept advisors are friendly and very professional. I’ve been bringing my cars there for years and have always been completely satisfied. I would highly recommend this dealership. Kudos Boardwalk Acura!! More
by Acura tlx
Employees Worked With
Aquilla and Dave
October 19, 2017
Took me 30 minutes to get appointment for oil change I recently call Boardwalk Acura to arrange for 45k checkup and oil change appointment. I have never experienced such incompetence and unprofessional I recently call Boardwalk Acura to arrange for 45k checkup and oil change appointment. I have never experienced such incompetence and unprofessionalism when just trying to arrange for something as easy as an oil change. The woman answering the phone should not have been your first point of reference for your business. When I asked to speak to a manager including the general manager she put me on hold then told me Noone is available. Not sure what your training program is for customer reps but this woman missed the class... I have cancelled the appointment for fear that your technicians are as unqualified..... poor, poor, poor.... More
by mekim
Employees Worked With
Quanifa
October 10, 2017
Great Service Experience I have been having both of my Acura's serviced at Broadwalk Acura for several years and I have been very satisfied with their service. I have been having both of my Acura's serviced at Broadwalk Acura for several years and I have been very satisfied with their service. More
by J NJ Shore
Employees Worked With
Service Consultant
March 25, 2017
WORST PLACE TO BUY YOUR CAR AND SERVICES YOUR CAR If I can I would not even give one star to this place. I have MDX which is 3 years old whenever i go there to get scheduled service done they are ver If I can I would not even give one star to this place. I have MDX which is 3 years old whenever i go there to get scheduled service done they are very arrogant people working there. The cost of their services is roof high with no explanation what is being charged and how much each part of service is. before i started my third service i told them how i was treated last time, in return there reply was do not come to our place. I will be talking about this experience to as many people i can reach and prevent them from buying or servicing their vehicle in future. More
by HARSHUL PANWALA
Employees Worked With
THEY KNOW WHO THEY ARE
February 01, 2017
Recall After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it shou After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it should not be the responsibility of the owner to locate the necessary replacement parts. I've called the service department several times over the past year and have been told the the replacements were not in stock and that I should call Acura directly. This happened again last Friday and when I then followed up directly with Acura customer service I was told that the parts were indeed in stock and could be sent immediately to dealers. I then called Boardwalk and lo and behold the replacement was done today. The service was performed quickly along with a car wash and was more than satisfactory today but I don't think that I should have been tasked with locating the new air bag replacement. After all, I am the customer and should not been involved in this recall other than to have been asked to bring my car in for prompt servicing. More
by Hrubin
Employees Worked With
Susan Aquila
August 18, 2015
Service department went for routine check 3 weeks ago- told everything including tires were good- one week later went sensor light failed and was told my tires (38,000 went for routine check 3 weeks ago- told everything including tires were good- one week later went sensor light failed and was told my tires (38,000 miles) all needed to be replaced as they were peeling away- was told I did not have "experienced mechanic" when I had initial maintainence done- service manager was rude but eventually replaced tires at his cost- gives me no confidence in the rest of the checkup as to my car's condition More
by John smith 1234
Employees Worked With
tech- Ralph Giles should be terminated or closely monitored
February 18, 2014
Demetrio Is one of the most honest person one could work with when it comes to service. He tells you what you need (no more/no less). Boardwalk Honda is lucky to have service professional like him. Service with when it comes to service. He tells you what you need (no more/no less). Boardwalk Honda is lucky to have service professional like him. Service is quick and dependable. More
by cgerace
Employees Worked With
Demetrio Lebron
