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Key Acura of Gainesville

Gainesville, FL

Overview
Employees
Reviews
Vehicles
4.7
110 Reviews
Welcome to Key Acura of Gainesville! A new addition and proud member of the Key Auto Group. Key Acura of Gainesville is proud to serve drivers from Ocala to Alachua with fine luxury vehicles sold by the experts who know them best! We want to help the drivers of northern Florida find and drive the vehicles of their dreams and we are dedicated to a friendly and enjoyable sales process that will be like nothing you've ever experienced before. Key Acura of Gainesville looks forward to the opportunity to amaze you!
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3435 N Main St

Gainesville, FL

32609

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Showing 110 reviews

April 17, 2026

Had to call my husband to come get me because there was a wait~5 hours and no service to take me home. People were professional and car drove great. More

by RRDEAN21
Recommend Dealer
Yes
Employees Worked With
Adam Lunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Lunn
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Apr 19, 2026 -

Key Acura of Gainesville responded

Thanks for sharing your thoughts about your experience with Key Acura of Gainesville. We appreciate your business and hope to see you again soon! The difference is Key

April 17, 2026

Very friendly and helpful, The team was professional, explained everything clearly, and work was completed efficiently. More

by Fjazayeri
Recommend Dealer
Yes
Employees Worked With
Kerry Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Barr
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Apr 17, 2026 -

Key Acura of Gainesville responded

Thank you for sharing your experience. It’s rewarding to know our team provided friendly, professional support with clear explanations. We’re glad your Acura RDX service was completed efficiently and look forward to assisting you again. The difference is Key

April 14, 2026

They communicate well and explain things thoroughly It's been a pleasure working with Acura for the last 10 years More

by raeconroy59
Recommend Dealer
Yes
Employees Worked With
Kerry Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Barr
Report | Print
Apr 14, 2026 -

Key Acura of Gainesville responded

Thank you for trusting us with your Acura RDX for the past decade. We’re pleased that our team, especially Kerry, could provide clear communication and detailed explanations throughout your visits. We look forward to continuing to support your Acura needs. The difference is Key

April 11, 2026

Adam made my experience smooth and easy! I also appreciated having a nice place to relax while I waited for my car to be serviced. More

by DB1121
Recommend Dealer
Yes
Employees Worked With
Adam Lunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Lunn
Report | Print
Apr 11, 2026 -

Key Acura of Gainesville responded

Thank you for recognizing Adam’s efforts to make your Acura Integra service smooth. We’re glad our comfortable waiting area met your needs and look forward to helping you again. The difference is Key

April 10, 2026

Angie was extremely helpful and patient as I took a few months going back and forth looking for the perfect vehicle. I am a first time Acura owner and am very pleased so far. I have nothing but great thing More

by tlago
Recommend Dealer
Yes
Employees Worked With
Angie
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Apr 10, 2026 -

Key Acura of Gainesville responded

Thank you for recommending us and for sharing your experience as a first time Acura owner. It’s wonderful to hear that our team was patient throughout your search and that you’re enjoying your Acura MDX. We appreciate your feedback and look forward to assisting you in the future. The difference is Key

April 10, 2026

Everyone was nice and easy purchase experience I am super busy but it was good. More

by dosua8u
Recommend Dealer
Yes
Employees Worked With
Connor and Morgan mostly
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Apr 10, 2026 -

Key Acura of Gainesville responded

We’re happy our team was courteous and kept your Acura RDX purchase process efficient around your busy schedule. It’s great to hear everything went smoothly. Thank you for choosing us for your Acura purchase. The difference is Key

April 09, 2026

Was treated good by Conner and young lady in finance department Like the car so far More

by Beal368
Recommend Dealer
Yes
Employees Worked With
Conner
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Apr 10, 2026 -

Key Acura of Gainesville responded

It’s great to hear our service and finance teams provided you with such attentive care during your recent Acura MDX visit. We’re glad you’re enjoying the vehicle so far. Thank you for sharing your feedback and we look forward to assisting you again. The difference is Key

April 09, 2026

Excellent! On time, reasonable price, great staff Easy to schedule an appointment and clean restrooms More

by DELTA0MIKE
Recommend Dealer
Yes
Employees Worked With
Adam Lunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Lunn
Report | Print
Apr 09, 2026 -

Key Acura of Gainesville responded

We’re pleased the service visit for your Acura RDX was on time, fairly priced, and supported by our team. It’s great scheduling was straightforward and the restrooms were clean. Thank you for the five-star rating. The difference is Key

April 08, 2026

I love the Acura dealership in Gainesville. The staff, Kerry & Adam are always warm and courteous. The mechanics are great! Joe, the head of service, always takes great care of me. I feel safe More

by Joyeluria
Recommend Dealer
Yes
Employees Worked With
Kerry Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Barr
Report | Print
Apr 08, 2026 -

Key Acura of Gainesville responded

Thank you for sharing your experience. Kerry appreciates your praise and our service team takes pride in keeping your Acura running smoothly. We’re glad you feel confident in our care. The difference is Key

April 08, 2026

i wouldn't recommend. terrible customer service and they have employees with zero knowledge on the brand and the car buying process. general manager is aware of concerns, More

by jessiemariealexa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Angie Dicks-Newman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Yarell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Westrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Nova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Beach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Costales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2026 -

Key Acura of Gainesville responded

We’re sorry to hear you feel this way, though we’re confident that our team treated you with professionalism and respect throughout your experience. Our staff—including management—worked hard to answer your questions and provide honest, transparent information at every step. While we regret that you’re disappointed, your feedback has been reviewed with our sales team to ensure continued growth and consistency. We did everything possible to assist during and after the sale, and we wish you the best with your new vehicle. — Louis Costales, General Sales Manager Acura of Gainesville

Apr 09, 2026 -

Key Acura of Gainesville responded

We’re sorry to hear you feel this way, though we’re confident that our team treated you with professionalism and respect throughout your experience. Our staff—including management—worked hard to answer your questions and provide honest, transparent information at every step. While we regret that you’re disappointed, your feedback has been reviewed with our sales team to ensure continued growth and consistency. We did everything possible to assist during and after the sale, and we wish you the best with your new vehicle. — Louis Costales, General Sales Manager Acura of Gainesville

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