Key Acura of Portsmouth

Was told I had to select a specific car in order for them to write a trade appraisal. Then, when attempting to buy the same car I selected for trade appraisal, the trade value was reduced by $800. A span of to write a trade appraisal. Then, when attempting to buy the same car I selected for trade appraisal, the trade value was reduced by $800. A span of an hour had transpired. What caused the $800 change? Did they think I wouldn’t notice? Did the sales manager realize she’d made a mistake. Not sure! But I do know this Bait and Switch caused me to lose all trust for them and I left the dealership immediately. More

Was lied to about a warranty. Sales men said yes drove 1.5 hr and sales manager said no warranty. Not very professional. Train the salesman 1.5 hr and sales manager said no warranty. Not very professional. Train the salesman More

I called on Sunday, worked the entire deal out with the GM over the phone, and picked my car up on Monday afternoon. The whole interaction was the absolute BEST experience I've ever had with a car dealersh GM over the phone, and picked my car up on Monday afternoon. The whole interaction was the absolute BEST experience I've ever had with a car dealership!!! Patrick and his team are not into the typical sales games... they are honest and a pleasure to work with. I was energized instead of exhausted by this process. Who can say that for car shopping?! I'm still in shock that this all happened so quickly. They beat another deal I had by a landslide and I was so happy to give them my business. Thank you Patrick & team - you are AMAZING and I'm recommending you to everyone!! More

Tyler and the team were great. Tyler knew absolutely everything about my new RDX. The finance manager was quick and efficient. Patrick gave me a great deal on my trade. Ill be back in a few years to do everything about my new RDX. The finance manager was quick and efficient. Patrick gave me a great deal on my trade. Ill be back in a few years to do it all again! More

Bought a used vehicle from them ask for somethings to be fixed they said they would.Then they told us it would cost them to much to fix so they wouldn’t do it.Terrible place to buy a vehicle they don’t care fixed they said they would.Then they told us it would cost them to much to fix so they wouldn’t do it.Terrible place to buy a vehicle they don’t care about the customer only care about their dollar. More

Would buy again Rawle and Patrick were great to deal with, got my wife into the exact car she wanted, zero pressure. Raul quietly disappeared after the test drive to Rawle and Patrick were great to deal with, got my wife into the exact car she wanted, zero pressure. Raul quietly disappeared after the test drive to let us talk but made himself available. Patrick worked hard to get us the best interest rate. Price was reasonable and they were quick to respond. More

Quick and Easy Super fast and easy. Bought a new car and and was in and out in half the time I've spent at other dealerships. They made sure I got the exact car I Super fast and easy. Bought a new car and and was in and out in half the time I've spent at other dealerships. They made sure I got the exact car I wanted! More

Service is very good Acura service has been very good. I am satisfied and would recommend others too. Very customer friendly and cooperative. I am glad to have taken Acura Acura service has been very good. I am satisfied and would recommend others too. Very customer friendly and cooperative. I am glad to have taken Acura dealership. More

Amazing sales guy Connor helped us out the entire time and went over in fine detail the new mdx. Mike and Don finalizes our deal. It’s my third Acura with this place. I would not trust another dealersh and went over in fine detail the new mdx. Mike and Don finalizes our deal. It’s my third Acura with this place. I would not trust another dealership. I am a customer for life! More

Excellent dealership Key Acura is so easy to deal with. From my sales rep John, to Amanda and Mark in service. I will be back again and again. Jim Key Acura is so easy to deal with. From my sales rep John, to Amanda and Mark in service. I will be back again and again. Jim More