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Key Acura of Portsmouth
Portsmouth, NH
443 Reviews
At Key Acura of Portsmouth, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. At Key Acura of Portsmouth, we're committed to delivering you a purchase experience that exceeds your every expectation
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 443 reviews
April 10, 2019
Best service Excellent service and fast. Sales team was great and also the finance team too. Would definitely refer more people. My mom loves her new car. Excellent service and fast. Sales team was great and also the finance team too. Would definitely refer more people. My mom loves her new car. More
by Junito0525
Verified CustomerEmployees Worked With
Don McEwen, John Rydin
April 10, 2019
Long delay in finalizing my bill paperwork. I was told that I was told at the navigation system update which I Purchased from Acura could be installed when I left the car for service. When I returned the sales I was told at the navigation system update which I Purchased from Acura could be installed when I left the car for service. When I returned the sales representative told me that they do not install this thing because dealership did not sell the navigation update product to me. My question is as an Acura dealer why do they not assist the customers with Acura products and parts? More
by Bonedoc
April 10, 2019
Waiting Area I don’t find this area comfortable it’s essentially in the main showroom if you don’t bring something to do for distraction there is nothing to do but I don’t find this area comfortable it’s essentially in the main showroom if you don’t bring something to do for distraction there is nothing to do but Sales people working or customers browsing. I’m sorry I don’t recall the Service individual’s name. He was quite pleasant and kept me informed! I do believe what it cost me for a car service was too costly for a car that is just one year old. I didn’t think my warranty was up! More
by bcrawley5
Employees Worked With
Service personnel
April 10, 2019
great dealer Service department was very accommodating and transparent. The staff was great. I have not purchased here but based on my experience with the service Service department was very accommodating and transparent. The staff was great. I have not purchased here but based on my experience with the service department I would return when I decide to replace my current vehicle. More
by AMG2181
Employees Worked With
Don McEwen
April 10, 2019
When in for service instead bought a new car. We went in for service to have a recall issue addressed on our car, and Acura MDX 2011. The staff was friendly and courteous in the service departmen We went in for service to have a recall issue addressed on our car, and Acura MDX 2011. The staff was friendly and courteous in the service department and offered for us to go wait in the waiting area which is out front. While out there we met one of the salesman and the sales manager and decided to take a walk through the lot. Found a car that we loved We took it for a test ride and ended out working a great deal with the salesman and the sales manager. One that was good for both parties. They wanted to finish a thorough cleaning and preparation of the car for us. So we ended up leaving without it, and they had a driver bring it to our house in Harrison an hour and a half away. That was the most awesome thing going. All of our staff was knowledgeable and courteous which helped in the decision making process to buy a car at Key Acura of Portsmouth. It was a great experience. More
by eagle102158
April 09, 2019
Smooth as butter Buying a new car can be super stressful and I am one who is filled with anxiety at the mere thought of car shopping. The time had come and I knew I wa Buying a new car can be super stressful and I am one who is filled with anxiety at the mere thought of car shopping. The time had come and I knew I wanted an Acura so I came into Key, unsure of what to expect and bracing for the usual hard sell. The sales staff was laid back and let me actually make my own choices without pressure, and management was a dream. Needless to say, I had my car picked out, and at a price I was happy with and my trip to the Finance Office was dreaded for no reason. Everything went fabulous and I now have my brand new car sitting in the drive way. Thank you Key Acura! I will refer you to my friends and family for sure and I am looking forward to experiencing the same treatment when I come in for service! More
by JA3443
Employees Worked With
Don McEwen, Tyler Plumer
April 09, 2019
Amazing Not your typical car buying experience. Very helpful and knowledgeable staff. 5 stars! They have a customer for life in me. Top to bottom great organ Not your typical car buying experience. Very helpful and knowledgeable staff. 5 stars! They have a customer for life in me. Top to bottom great organization More
by Jamesmc2
Employees Worked With
Don McEwen, Amanda Wickert, Connor Baron
April 09, 2019
Welcoming staff & relaxed environment! From the moment I walked in the door, I was instantly at ease! I was greeted with a smile, and not once did I feel pressured like I have at other deal From the moment I walked in the door, I was instantly at ease! I was greeted with a smile, and not once did I feel pressured like I have at other dealers. The staff was so helpful and answered all of my questions, while not being pushy. It was a very streamlined and easy process, from choosing my vehicle, to signing the paperwork, and finally picking up my new car! I really couldn't be more happy with my experience here. I highly recommend this dealership, and I will definitely return for my next vehicle purchase! Thank you Key Acura! More
by MM0600
Employees Worked With
Don McEwen, Michael Ducharme
March 22, 2019
More intersted in selling me tires I went into Key Acura for a recall issue (fuel pump). They updated the software without issue and performed their 16 or 18 point check and advised me I went into Key Acura for a recall issue (fuel pump). They updated the software without issue and performed their 16 or 18 point check and advised me that my worn (but still inspection-worthy) tired needed to be replaced. Apparently they never checked the tire pressures as 3 of 4 tires were under pressure when I arrived and were unchanged when I left. The dealership relocated from North Hampton the year before and apparently they haven't had time to update the very dated and unimpressive showroom and customer waiting area (think more like Kia or a used car dealer). Considering an oil change and tire rotation is $125, you'd at least expect a TV and maybe more refreshments that a few beverages. My only basis for comparison is when I take my wife's Lexus in for service and even though it's also pricey, you at feel like you're being treated like you own a luxury vehicle. So, after my visit, I was critical of the dealership for the reasons stated above in the survey from Acura. No response from Acura or the dealer. I doubt I will ever go back to Key Acura and will drive from Maine to Acura of Peabody should I need factory service. More
by Jim F
Employees Worked With
don't recall service advisor's name
July 22, 2017
First Class Dealership! I purchases a Acura RDX from Prime Acura North 2 weeks ago. For me buying a car can be stressful. Caven and Scott @ Prime Acura treated me with the I purchases a Acura RDX from Prime Acura North 2 weeks ago. For me buying a car can be stressful. Caven and Scott @ Prime Acura treated me with the utmost respect for my needs and their service was professional all the way. I love my new RDX and look forward to continuing my relationship with Prime Acura North for all my service needs going forward on my RDX. More
by EE1101
Employees Worked With
2
