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Key Acura of Portsmouth
Portsmouth, NH
311 Reviews
At Key Acura of Portsmouth, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. At Key Acura of Portsmouth, we're committed to delivering you a purchase experience that exceeds your every expectation
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 311 reviews
July 26, 2023
Preowned buyer beware! We purchased a vehicle from Keys used inventory. Within 20 minutes during the drive home the “check engine” light came on. I immediately called my sa We purchased a vehicle from Keys used inventory. Within 20 minutes during the drive home the “check engine” light came on. I immediately called my salesperson Rawle, who asked me to pull over and turn the vehicle on/off to clear the message. WHAT?!?!? Frantic calls to the local Dodge dealers got me in for a diagnosis scan that revealed transmission issues, radiator problems and a whole list of other items, as well as a jaw dropping comment that it had been in an accident. Really? The Autocheck report showed no accidents :( I hit the road to return the vehicle within my 3 day limit. The sad part is, the dishonesty. Bad vehicles are traded in-I get that. But when a list of diagnosis codes are found, and yet it “passed” state inspection-that’s taking advantage. Fast forward 3 weeks, and I’m still fighting for a reimbursement and no responses from the General Manager Paul Anderson on a key fob they refused to include in the purchase so I could have 2 keys. Key Acuras reviews show happy customers for brand new purchases-but they need to pick up their game on used inventory sales. More
by k.white8
Helpful May 31, 2023
Rawle was very helpful and professional. The service provided was excellent, would certainly lease a vehicle from Portsmouth Acural in the future. The service provided was excellent, would certainly lease a vehicle from Portsmouth Acural in the future. More
by Christopher.sand
Employees Worked With
April 15, 2023
This is the 3rd Acura I have purchased from Rawle Samuel. He is honest, straightforward and diligent. I was impressed with the other folks at Key Acura as well. I strongly recommend Rawle and this dealers He is honest, straightforward and diligent. I was impressed with the other folks at Key Acura as well. I strongly recommend Rawle and this dealership. More
by Sreid14
Employees Worked With
Other Employees :
Paul Norrish, Joshua Chapais
April 06, 2023
Excellent customer service. Great environment, friendly and professional staff. Helpful and knowledgeable rep. I was able to purchase a vehicle and walk away very happy. Great environment, friendly and professional staff. Helpful and knowledgeable rep. I was able to purchase a vehicle and walk away very happy. More
by Blossom.alvaranga
Employees Worked With
April 06, 2023
Key Portsmouth was able to work with me on price and got me into the exact vehicle I was looking for. me into the exact vehicle I was looking for. More
by conradbzura
April 04, 2023
Easy to buy from! Rawle made it very easy and I would recommend their dealership. Rawle made it very easy and I would recommend their dealership. More
by Nyynyj
Employees Worked With
April 04, 2023
Of all the cars I have bought in my life this was the easiest and most enjoyable. Thank you again! easiest and most enjoyable. Thank you again! More
by Tmbff21
Employees Worked With
March 31, 2023
Happy with My New mdx type s The people here is Nice And his Name rawl is the best Check it out guys And his Name rawl is the best Check it out guys More
by Nico_lie81
Employees Worked With
Other Employees :
Paul Norrish, Joshua Chapais
March 30, 2023
Very relaxed and easygoing experience. The price was fair, and prices were clear, with no surprises at any point during the process. On a side note, I really like their service department The price was fair, and prices were clear, with no surprises at any point during the process. On a side note, I really like their service department too. More
by M2017
March 23, 2023
Great job! No issues with how we wanted to find a car. We had one in mind and foubdnit No issues with how we wanted to find a car. We had one in mind and foubdnit More
by sims8416
Employees Worked With
Other Employees :
Paul Norrish, Joshua Chapais
