I can no longer recommend or support Key Auto group. We have been loyal customers for over 12 years. We purchased 4 vehicles, and sent many friends who also bought vehicles. We left great reviews and had been very happy.
Sales, service, and management have changed personnel so many times it’s difficult to maintain good relationships.
We tried to purchase another car, in the time we started the process, looking and talking to a sales agent to when we shored up financing, the price of the vehicle jumped almost $5,000! Needless to say, the added cost blew up my financing, and wiped out any value of my trade in. When I asked “why” about the price increase, my salesperson said, “I don’t know, Greed?” I asked if we could offset with a better deal on my trade. Never happened.
I have a print out of the original deal, and the price jump less than 30 days after. Facts: We did NOT have an agreement / contract. We really liked Key Auto and are very saddened to see them take advantage of an awful situation. We all got kicked hard by the pandemic, there’s no need to raise prices just because everyone else is doing it.
You’ve lost a loyal customer group, we won’t return, I can no longer recommend this dealer to anyone.