Key Buick GMC

Had the pleasure of getting Kyle Recker in Hyundai Service and was very happy with my examination and service completed on my CRV. Will be back.

Fast, fair, efficient. Always a pleasure to work with Dennis. Been using Key for many years through several Buicks. Convenient location. always clean. Keep up the good work.

Horrible experience. Took my truck there for the last 4 years regularly for repairs and maintenance. When it wouldn’t start had it towed there in the early morning. About 5pm that day Jeff called me to say they had checked “all the basic stuff” and the problem appeared to be diesel related and because they didn’t have a diesel mechanic I would have to take it elsewhere. Unbelievable! Then he called back to tell me the shop foreman was diesel certified and would look at it the next day. I was told after troubleshooting the problem the truck started and it is unknown what the problem is or was. Which means it’s likely there is still an intermittent problem for which I will be taking it elsewhere to resolve.

After the service I had yesterday I’ll be looking around the next time when service is due on the car, I really don’t think that it will be this dealership?

Quick oil change happened because I was in the neighborhood after a training session. They did that without an appointment and ran the safety check and found a dirty engine filter. I also had them look a a material defect in the convertible top. Still waiting on a fix or repair decision on that but...

Service representatives are lazy, , don’t do what they say, leave customers waiting , took 2 hours to get 10 work done , the waited 45 minutes to get car checked out ,

Great store to negotiate with...although it did takes us only 3 weeks to come to terms! Mu vehicle was detailed correctly and the paperwork was a breeze.

Jeff my service advisor is really conscientious about providing excellent service and is really responsive. I will be coming back for sure. Thanks Jeff, Mike Goodwin

Mary Jane and Jeff exhibited superb customer service from the minute I pulled up and throughout the diagnostic and repair process. I highly recommend Key Buick for car maintenance.

Key Auto Group has superior customer service. From internet support to finance, the process was positive. I appreciate that staff didn't make me feel pressured and respected me from first contact. The response to all inquiries and willingness to educate and accommodate my family was extraordinary. Thanks for making my car buying process a pleasant experience.