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Key Cadillac
Edina, MN
22 Reviews
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Showing 22 reviews
August 14, 2020
Chevy Equinox - 100 miles It was more than worth the 100 miles for the best service and best deal I could find. I searched for quite sometime for just the perfect deal. I was h It was more than worth the 100 miles for the best service and best deal I could find. I searched for quite sometime for just the perfect deal. I was hesitant do to the fact that the vehicle was 100 miles away, but they did everything for me. by the time I get there the paperwork was ready to go. Between the paperwork and the training on my new Equinox I was out of there in less that 1 hour. Key Cadillac went out of their way for me and I could not be more appreciative. I would recommend Key Cadillac's team if you need help through all aspects of buying a car, and training on the ne technology like me. They were so patient with me. I will use Key Cadillac again, and will recommend them to everyone. Thank you Key Cadillac for making my car buying experience a breeze. More
by shiedi1961
Employees Worked With
Brian in Sales, Ryan in Finance., DAS Admin
Helpful August 13, 2020
I've had my vehicle in for a couple oil changes and the service team has been exceptional to say the least. Very professional and friendly. service team has been exceptional to say the least. Very professional and friendly. More
by Matt.sobotta
Employees Worked With
Jason, Jon Key, DAS Admin
August 13, 2020
Hands down the best dealership I've ever bought from. Everyone I saw was super friendly and a true joy to work with. Made me feel so welcome and never felt pushed like I had to do buy today. Everyone I saw was super friendly and a true joy to work with. Made me feel so welcome and never felt pushed like I had to do buy today. More
by Matt.sobotta
Employees Worked With
Ryan, Lisa, Gerry, Jon Key, DAS Admin
August 11, 2020
I have used this dealership for sales, service, and parts for over 25 years. I have seen them go above and beyond many times over. Always a great dealership experience. for over 25 years. I have seen them go above and beyond many times over. Always a great dealership experience. More
by Bill Jones
Employees Worked With
DAS Admin
August 07, 2020
I bought several cars from here and have nothing but compliments! Go and buy your car there! Great pre-owned selections! Probably great new vehicles as well:) compliments! Go and buy your car there! Great pre-owned selections! Probably great new vehicles as well:) More
by Richard Dickerson
Employees Worked With
Ryan And Ben were GREaT
August 07, 2020
Have purchased my last three vehicles from Key Cadillac. Everyone from Gerry my sales rep to Kyle the manager was awesome to work with! I also love the service Dept they always give me a new Cadillac to dri Everyone from Gerry my sales rep to Kyle the manager was awesome to work with! I also love the service Dept they always give me a new Cadillac to drive while mine is in for service! More
by Joe J
Employees Worked With
Kyle Meyer & Gerry Dreshfield
January 24, 2020
Two year customer with Key Cadillac and I’ve been going there for all of my services. Recently was told my warranty does not cover my oil changes even though my warranty was valid and the manager Branden s there for all of my services. Recently was told my warranty does not cover my oil changes even though my warranty was valid and the manager Branden said “it does take a lot of time to process a claim for an oil change so we would rather not”. Said it is a 4 year warranty and 50k miles, I haven’t reached 50k miles and I confirmed my warranty was until 2023 so Branden just didn’t want to do his job. Transferred my business to Luther Cadillac in Roseville and couldn’t be happier. Originally was referred to Key from two friends who have purchased vehicles there before and I’m highly disappointed in their level of customer service and refusal to do their job. If I could give -0 stars I would. More
by ayanaaa1992
Employees Worked With
branden and Tom in services. , Jon Key, DAS Admin
June 12, 2019
Numerous repairs uncovers incompetent mechanics. Numerous repairs (major repairs and even simple repairs like balancing wheels) have uncovered incompetent service advisors and incompetent mechanics. Numerous repairs (major repairs and even simple repairs like balancing wheels) have uncovered incompetent service advisors and incompetent mechanics. I should have learned much sooner, but felt that previous visits had to be an anomaly — how could they be this bad?. Unless your car is under warranty and you do not have to pay for.incompetent work, DO NOT BRING YOUR CAR TO KEY CADILLAC SERVICE. More
by Real Person.
Employees Worked With
Various service advisors. They never tell you the mechanics name, nor let you talk to him.
December 12, 2015
Poor Experience Went to dealership to look at new or demo. Have bought approx. 20 cars in my life, and this was one of my worst experiences. Found a CTS I had interes Went to dealership to look at new or demo. Have bought approx. 20 cars in my life, and this was one of my worst experiences. Found a CTS I had interest in. However, in trying to take a little time to think about it and weigh my options, dealership called or emailed me night and day. Once I made my decision to proceed, dealership couldn't care 1 iota about my time and work schedule. It was all about them. When it came time to take delivery of the car, dealership did not want to take time going over the vehicle , which was fairly technical, and glossed over my questions. When I told Tom the GM I was not comfortable with the vehicle because of my lack of complete understanding of it, he responded that if I wasn't going to close on the car right then I must leave and never come back!!! That incredibly rude remark and behavior, together with an apparent disinterest to explain the vehicle fully--but just take my $$$, cost this dealership a sale, as I did have a check from my credit union in my pocket from a loan to pay for the car, plus the title for my trade-in. More
by Dave2015buyer
Employees Worked With
Tom, Marvin.
April 22, 2015
Love My Cadillac Dealership Key is fast to respond to every need I have about my car. I have often driven in and they have fixed the issue immediately. I am always given fun a Key is fast to respond to every need I have about my car. I have often driven in and they have fixed the issue immediately. I am always given fun and upmost respectful treatment. I have fun when I go, so I love going, regardless if there is a problem with my car. Key makes it easy for me to continue my day by giving me a great rental car while my is being fixed. I find them fast and efficient and most of all the staff is right there to answer my questions and concerns. More
by Pacy Erck
Employees Worked With
Mary, Dan, Mike
