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Key Chrysler Dodge Jeep RAM of Newcastle
Newcastle, ME
541 Reviews
Local Family owned Dealership. We have Good Service, Great People and low prices.
24 Dealerships in Maine and New England, and the Country. We are staffed with the same great people you have been seeing for decades!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 541 reviews
March 24, 2018
AWESOME EXPERIENCE!!!!! Very knowledgeable and helpful. Great place to do business! Sales person has a great personality and sense of humor. Made buying the vehicle less inti Very knowledgeable and helpful. Great place to do business! Sales person has a great personality and sense of humor. Made buying the vehicle less intimidating. More
by Jen0322
Employees Worked With
Angie Rose
Helpful March 23, 2018
2015 Chevrolet 2500 HD LTZ I was greeted by Coty with enthusiasm and ready to help with any of my needs . He put me into a great vehicle and I am very happy with his service. I was greeted by Coty with enthusiasm and ready to help with any of my needs . He put me into a great vehicle and I am very happy with his service. More
by Pjass59
Employees Worked With
Coty Tompkins
March 15, 2018
Hometown Feeling I stopped by the Newcastle Chrysler Dodge Jeep Ram on a whim last Saturday. I had no intentions of purchasing a vehicle at this time, but I knew that I stopped by the Newcastle Chrysler Dodge Jeep Ram on a whim last Saturday. I had no intentions of purchasing a vehicle at this time, but I knew that I would be buying a vehicle in the future. I sat down with Mitch Mitchell and it was history from there. I am a new owner of a 2018 Jeep Compass Sport! This was one of the most relaxing experiences purchasing a car that I have ever had. Mitch was very friendly, a low-key kind of guy and he let me do most of the talking. As I was trying out the jeep, Mitch was running some numbers after telling him what I would be comfortable with and before I knew it I was signing on the dotted lines! My daughter shared this experience with me and she felt the same way that I did. Everyone was so friendly and inviting that she mentioned to Randy, the owner, that she may have to purchase her next vehicle there. What impressed us the most was how this dealership gives back to the community with offering barbecues for their customers and fundraisers that we can also be a part of...a win, win situation! Thank you, Mitch and Newcastle Chrysler Dodge Jeep Ram for being a part of our lives! More
by Cindi Staples
Employees Worked With
Mitch Mitchell
February 19, 2018
Joke of a service department There service department is the biggest joke in the industry just cost me 3 grand because they where to lazy to fix a problem when my girlfriend broug There service department is the biggest joke in the industry just cost me 3 grand because they where to lazy to fix a problem when my girlfriend brought in her Jeep several times about her motor ticking while it was under warranty cause it doesn’t pay as good complete garbage owner is just as bad covering up the scam of a service department there is there More
by James kimmett
Employees Worked With
Service department
December 13, 2017
Easy, down to earth, and friendly Iv purchased from many dealers in the state of Maine but non of them were as friendly and easy to deal with as Newcastle. I got a lot of truck for a g Iv purchased from many dealers in the state of Maine but non of them were as friendly and easy to deal with as Newcastle. I got a lot of truck for a great price and will never buy another without first checking at Newcastle. More
by MaineDuckDog
Employees Worked With
Jay Bilidoe, Mitch Mitchell
December 07, 2017
A handshake deal, straightforward We stopped in because we were going by a lot of dealers, not knowing what we wanted. When we contacted Newcastle Salesperson Mike, he was very helpful We stopped in because we were going by a lot of dealers, not knowing what we wanted. When we contacted Newcastle Salesperson Mike, he was very helpful but no hard sell. When we sat down with the office, his words were that he wantedg to see what he could do to be fair all around. It is December and the showroom has 3 vans full of toys to donate to local children because he gives a discount if you bring in new donation toys. I bought a used car, they put in remote start and heated seats, even though they had to take the car someplace else. FIlled the tank when we tried the car, and filled it when we later bought it, sparkling clean. Even the Service manager came out to meet us and welcome us. All around I felt like it was part of our community and hope that they are here to stay for a very log time. More
by Patti
Employees Worked With
Michael Danforth
November 15, 2017
New Jeep! Wonderful customer service. You feel valued no matter what you purchase....new or used, low med or high end. Service after the sale is great too. W Wonderful customer service. You feel valued no matter what you purchase....new or used, low med or high end. Service after the sale is great too. Would highly recommend. More
by Wright Family
Employees Worked With
Mitch Mitchell
September 21, 2016
Superb Experience My experience at this dealership was the best I have ever had anywhere. Top notch people--Josh, Randy, Bruce & Eric were great. I highly recommend N My experience at this dealership was the best I have ever had anywhere. Top notch people--Josh, Randy, Bruce & Eric were great. I highly recommend Newcastle Chrysler Dodge Jeep Ram. Love my purchase!!!! Steve Leask/Southgate Family Restaurant,Bath 9/19/16 More
by Steve Leask
Employees Worked With
Josh,Randy,Bruce & Eric
July 18, 2016
Not like buying a car, more like joining a family Today is July 18, 2016. I went down to New Castle Jeep in New Castle, Maine on Friday the 15th and had an extremely pleasant buying experience. Everyo Today is July 18, 2016. I went down to New Castle Jeep in New Castle, Maine on Friday the 15th and had an extremely pleasant buying experience. Everyone at the dealership was extremely friendly, including the owner of the dealership who came out to shake my hand. At no point did I feel that I was being sold anything I wasn't interested in. There was pretty much no haggling involved at all in fact. They offered me a very fair price on the Jeep I wanted, a very fair price on the car I was trading in, and they did it all quickly and with a big smile every step of the way. While I was in the dealership, I also had a chance to talk to a couple that were long-time customers of Jeep, and they had nothing but excellent things to say about their experiences with the dealership, so this bolstered my confidence right out of the gate. Additionally, because I came in later in the day on a Friday afternoon, the service department didn't have time to detail the new Jeep before I left. I guess that wasn't the level of service they like to provide, so this morning (Monday), they sent someone out to pick up my Jeep from my work and bring it back to the dealership for a good and proper detailing. I live about 20 miles away from the dealership, so this was a very pleasant surprise. They left me a loaner and they will bring the Jeep back to me when it's done. So far, I am very impressed with this entire experience, and the Jeep is exactly what I wanted it to be as well. I feel like I'm part of the Jeep family already, and I would happily recommend New Castle Jeep to anyone that is in the market. More
by Nick Faneuff
Employees Worked With
Pete Gordon
June 08, 2015
Best Car Experience I Have Ever Had I have nothing but great things to say about Justin Goertz . He made my car buying experience a breeze , I highly recommend him and also will be a ret I have nothing but great things to say about Justin Goertz . He made my car buying experience a breeze , I highly recommend him and also will be a returning costumer . Dave T found the best bank that fit my budget with outstanding costumer service . It was truly a delight and I love my Cadillac . Thanks A Bunch : ) More
by Anastasia03
Employees Worked With
Justin Goertz, Dave T
