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Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Newcastle, ME

4.1
398 Reviews

398 Reviews of Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

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August 09, 2018

Top notch sales and service! So far, we have purchased 2 new and 1 used vehicle from Newcastle. I have had nothing but positive experiences when interacting with sales or service! More

by S.Wigdzinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Brewer and Heather Brewer and Andrea, Michael Danforth, Randall Miller
August 08, 2018

Service work Very professional and do quality work the ability to have them pick up my vehicle for service is very helpful always answer my questions in a timely m More

by nadeau.kathleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Miller
August 06, 2018

Good service I bought my car here and continue to have it serviced here, I have never had an issue. I rated it a 4 due to I’m still waiting for my 3 tires so i can More

by amyes33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure what her name is...
Aug 07, 2018 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Thank you for your business, and we are glad that you still continue to have your vehicle serviced here with us. I apologize for the lack of communication regarding these tires. I will have someone in service give you a call with an update right away.

August 06, 2018

Front axle u-joint replacement While on a vacation trip from Virginia to Maine, I had an issue with my axle u-joint. I pulled into the dealer asking if they could check it for me. More

by vollbandit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Brewster , mechanic (I didn't get his name )
July 31, 2018

Bad EXPERIENCES A hole was made in my oil pan during an oil change afterwards it was listed as a part I needed to replace, also the vehicle needs a ballpoint and U-jo More

by sweetchickadee81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Elwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randall Miller, Tim Riley
Aug 09, 2018 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

I'm sorry that you have had a bad experience with us. We haven't charged you for any of the repairs, but please call the owner, Randy Miller, at 207-563-8131 so we can try to make this right for you.

July 30, 2018

Superb! This is not only a dealership/service center. It is a place where hospitality and kindness are the foundation. And so I quote Hebrews 13 v 2: Be no More

by mchristianaa501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather and Eric Brewer
July 29, 2018

Excellent customer service Always have had great experiences when dealing with these folks. Would go back myself and would recommend them to others. Looking forward and hoping t More

by toddkenniston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Miller
July 25, 2018

Great staff, wonderful phone support! These guys always have a smile for you, make sure you know when you need to come in for service, and can deal with those occasional surprise visits wi More

by kennedan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali, Becky, Randall Miller
July 24, 2018

Good service Brakes on car are great. Survice is always nice an prompt. Also trustworthy employees. Convenient location to get car worked on. Always pleased with w More

by fvblakedavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather brewer
July 23, 2018

Well run service department with friendly people. Our Durango is 20 years old and the folks at Newcastle have kept it running well for years, we wouldn't take it anywhere else. More

by narrowgauge2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Brewer
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