Key Chrysler Dodge Jeep Ram of Rochester

Very helpful staff in both departments. Service was prompt and on time and the technicians were very experienced and knowledgeable. All around a great service experience. Would highly recom Service was prompt and on time and the technicians were very experienced and knowledgeable. All around a great service experience. Would highly recommend. More

Service personnel at counter/answering phones were great. Service took longer than expected, but only about half an hour more. Got in car and Urgent Recall noticed popped back up on my screen, which is wha Service took longer than expected, but only about half an hour more. Got in car and Urgent Recall noticed popped back up on my screen, which is what I had just had serviced. I figured this would have been reset and maybe it will on it's own now that it's serviced. Was charged $35 for the service but no explanation for the cost other than the bill. Recall was done and I assume the $35 was for them plugging in a reader to check a potential engine issue. More

This dealership is top notch. Staff is always very friendly and the waiting area is comfortable Staff is always very friendly and the waiting area is comfortable More

It was my first time doing business with Key CDJR and I was very happy with the dealership. The salesman, Jeff, was attentive and knowledgeable without being pushy or over bearing. He made sure to help me was very happy with the dealership. The salesman, Jeff, was attentive and knowledgeable without being pushy or over bearing. He made sure to help me find the right truck that I was happy with. Both managers that I dealt with were great as well. They handled any questions or problems quickly and professionally. The entire interaction felt a lot more personal than my previous experiences at other dealerships and I will definitely be giving them my business in the future. More

More than Disatisfied! ! I purchased a 2023 Jeep Wrangler 4XE new. Within 6 months, experienced the DEATH WOBBLE while driving 65mph! This behicle never went off road. I h ! I purchased a 2023 Jeep Wrangler 4XE new. Within 6 months, experienced the DEATH WOBBLE while driving 65mph! This behicle never went off road. I had the steering dampner installed which was recommended by this dealership. To date, this hasn't fixed the issue. I had to take it back into the dealership for another steering dampner replacement. Then they recommended I replace the factory tires after less than 30K and I did that too. Less than 6 months later, they advised me that they could not balance my tires after my requested rotation. They informed me all 4 wheels were bent. That was not the case as Herveys Tire was able to balance them with no issues. The service department (Jen and Ewen) communication or lack thereof is the worst. I had to call multiple times following up on status throughout the 2 years and the service manager (Ewen) made promises to return call with further info and he did not. It was obvious that he didn't want to deal with the jeep issues and resolve them for me. Additionally, I raised the issues to the General Manager - Hayden and 20 seconds into the conversation we were disconnected. Giving the benefit of the doubt, I called back and left a message and he still has never has returned my call. I bought new so I wouldn't have to deal with these issues.. More

Jeff made my purchase seamless. It was by far the easiest transaction I have ever done when buying a car. Hassle free, no pressure, and had everything ready for me when I got there. It was by far the easiest transaction I have ever done when buying a car. Hassle free, no pressure, and had everything ready for me when I got there. No confusion, should be this way for all big purchases. Nice job Key! Thank you to the entire team. More

Good fast service, if they can get you in they'll do the work needed on your vehicle work needed on your vehicle More

Communication is god awful, had to reach out multiple times for a response to simple questions. On top of his poor communication skills, Aristedes also became super combative and confrontational when cal times for a response to simple questions. On top of his poor communication skills, Aristedes also became super combative and confrontational when called out about misleading messages. I have physical evidence that he lied about my car door being painted when it wasn’t painted at all. Drove two+ hours to come pick up my car only to see that the scratches/paint were not fixed when I was told they were. They kept my car for two weeks with no communication unless I reached out for updates and even then I had to text multiple times over several days before I got a response. Mark was ok to work with but did make various excuses as a scare tactic to get themselves out of work they were committed to doing at the time of sale. Legal documents don’t mean much to them. I have felt very compelled to consult with an attorney as I feel like some of what they’ve done to me is illegal and against our contract. I am just so tired of dealing with the stress from them after the last two months. Be very very careful when making deals with these people. They certainly don’t make for a stress free car buying experience. Wouldn’t send anyone I care about to buy a car from this dealership. More

Had caar for a month. Runs better but AC not working and fan not working Runs better but AC not working and fan not working More

Great service and friendly staff, recommend everyone else bring their automobile to this dealership! Thank you bring their automobile to this dealership! Thank you More