Key Chrysler Dodge Jeep Ram of Rochester

Matthew was positive and upbeat. He kept me informed of my service process and made sure I knew where things were at the dealership. Waiting area, restrooms, refreshments etc. He kept me informed of my service process and made sure I knew where things were at the dealership. Waiting area, restrooms, refreshments etc. More

Work was done quickly communication was good. Bill was about what I thought. Will continue to have work done here Bill was about what I thought. Will continue to have work done here More

This is the second vehicle I have purchased from Key Jeep. Exceptional customer service. It was a pleasant experience and never felt like that typical car dealership experience. I’ll certainly be buying Jeep. Exceptional customer service. It was a pleasant experience and never felt like that typical car dealership experience. I’ll certainly be buying here again. More

I drive 6 hours to buy a Jeep here and was very happy with my experience. The saleswoman Irina was great and everyone I dealt with was professional. Good price on the vehicle and a fair trade offer as we with my experience. The saleswoman Irina was great and everyone I dealt with was professional. Good price on the vehicle and a fair trade offer as well. More

Misdiagnosed my vehicle, I had it repaired elsewhere because the quote was $1400, and repairing it didn't fix the problem. because the quote was $1400, and repairing it didn't fix the problem. More

Had alot of stress with only 64,000 miles needing a new transmission, and only bought it 9 months ago. Alot of waiting for the coverage (warranty) that I had to add in my loan. The good thing was that Matt transmission, and only bought it 9 months ago. Alot of waiting for the coverage (warranty) that I had to add in my loan. The good thing was that Matt was on top of it all taking care of the warranty company, making an appointment for the inspection, ordering the new transmission; etc. Thank you for all the work you did knowing I could be a 'pain' at times. 15/10 !!!?? More

Everyone I dealt with was super nice. Irina was GREAT! I went in expecting sales person pressure and it was not like that. She went the extra mile coming to me for a deposit and offeri Irina was GREAT! I went in expecting sales person pressure and it was not like that. She went the extra mile coming to me for a deposit and offering to deliver the vehicle if needed. More

went to drop off my jeep for service 1hr before close, and when they saw me walking up, an employee came and locked the door before I got to it so I couldn’t come in. He then went and sat with other emplo and when they saw me walking up, an employee came and locked the door before I got to it so I couldn’t come in. He then went and sat with other employees and chatted and they all ignored me. Because it’s a new location I wanted to make sure I was in the right place and leaving my jeep in an OK location but I was unable to do so. And it was extremely frustrating to have the door shut in my face. When you were located across the street I only had positive experiences but now I don’t think I will be returning with my business. More

Sean was very kind,Not Pushy,great sense of humor and willing to help. He even followed up and answered a question I had for him days later! willing to help. He even followed up and answered a question I had for him days later! More