Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Poulin Chrysler Dodge Jeep Ram - Service Center
Rochester, NH
237 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
237 Reviews of Poulin Chrysler Dodge Jeep Ram - Service Center
Sort by
June 24, 2023
Please call me at (603) 490-0750 for honest feedback. After the service department at Key in Rochester having jeep for almost two months and picking it up yesterday I need to bring it black. Would love t After the service department at Key in Rochester having jeep for almost two months and picking it up yesterday I need to bring it black. Would love to hear from someone More
by NICK.AMERENA
Verified CustomerEmployees Worked With
Service advisor Ewin communication skills are something that need real work. I have bought 5 vehicles from that dealership and I really don’t know if I will ever go back at this point
Helpful June 24, 2023
The team was great! I ventured to 5 other dealers before ending at key keep in Rochester, happy I did because it was a top notch buying experience. Go see Mike he’ll get I ventured to 5 other dealers before ending at key keep in Rochester, happy I did because it was a top notch buying experience. Go see Mike he’ll get you into a new ride!! More
by Rejenkins4
June 23, 2023
All is good - service confirmed that the towing lighting system was ready as we had not used it since we purchased the car a couple years ago... and checked out that it was working correctly. system was ready as we had not used it since we purchased the car a couple years ago... and checked out that it was working correctly. More
by MICHAEL.MORIARTY
Employees Worked With
Service employees
April 14, 2021
We had a great experience, everything was seamless and we left with the car we wanted. Everything was ready to go as soon as we were ready to buy. We were in and out in no time. left with the car we wanted. Everything was ready to go as soon as we were ready to buy. We were in and out in no time. More
by Lindacoconut
Employees Worked With
February 14, 2020
Took my car in for a diagnosis on some noises that it was making. Within a very short amount of time they came out and said that it was the transmission and that it was on the “verge of failure.” That was a making. Within a very short amount of time they came out and said that it was the transmission and that it was on the “verge of failure.” That was almost 3 months ago and the transmission hasn’t failed yet. The actual problem? An alternator with shot bearings, and a bad wheel bearing. Had I taken the word of their “factory trained technicians,” I would’ve ended up paying thousands of dollars for a repair that only cost a few hundred. On top of that, I was charged $100 for this diagnosis. I don’t know how their sales department is but as far as the service department, I would stay away. More
by tpirob
Employees Worked With
Service department
April 22, 2019
Never treated so well at a dealership Purchased a 2012 Jeep Liberty here, low miles and in great shape. 8 months later it needed over $4k worth of engine repair due to warped heads, no ex Purchased a 2012 Jeep Liberty here, low miles and in great shape. 8 months later it needed over $4k worth of engine repair due to warped heads, no extended warranty. They fixed the vehicle and charged me $500 deductible and called it a goodwill repair. I didn’t even ask them, they offered this to me as an option. Never have I been treated so well at a dealership. In doing this they have retained a lifelong customer. More
by Roadkill611
Employees Worked With
Brian Poulin
December 05, 2018
Great service! Always acomadating and quick service! They always wash the truck after my service and everyone is friendly .The dealership is always clean and the sal Always acomadating and quick service! They always wash the truck after my service and everyone is friendly .The dealership is always clean and the sales staff is very knowledgeable. More
by kennyk70
Employees Worked With
Service advisor
November 20, 2018
Unscheduled stop With the first snow some warning lights came on. I drove to Poulin with out an appointment and i was seen and out yhe door in less than an hour. Even With the first snow some warning lights came on. I drove to Poulin with out an appointment and i was seen and out yhe door in less than an hour. Even hospital ER’s are not that good. Outstanding service and service personnel. More
by Rtw100
Employees Worked With
Service staff and i did not grt his name
September 15, 2018
Sales rep very friendly Friendly goes a long way!!! As long as it’s sincere. The salesman didn’t make me feel stupid and asked if I had any other questions about my Jeep. Friendly goes a long way!!! As long as it’s sincere. The salesman didn’t make me feel stupid and asked if I had any other questions about my Jeep. More
by Renegadejeep2016
Employees Worked With
Tech at desk.
July 20, 2018
very pleased I recently had service down and was very pleased, the staff was knowledgeable, they answered my questions and took care of a recall that was on my tru I recently had service down and was very pleased, the staff was knowledgeable, they answered my questions and took care of a recall that was on my truck, i couldn’t ask for a better company to do business with, I have had other vehicles form other dealerships and after the sale i was on my own, this is not that place, so far i have had zero o issues with anything I’ve asked. I will definatley do business with them again, and again i am very pleased ~BigDog~ More
by ~BigDog~
Employees Worked With
i didn’t get there names sorry
