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Poulin Chrysler Dodge Jeep Ram - Service Center

Rochester, NH

4.5
227 Reviews

227 Reviews of Poulin Chrysler Dodge Jeep Ram - Service Center

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February 22, 2013

I am never disappointed with the quality of work or the efficiency with which it is completed. The record keeping is excellent and Scott is always more aware of what my vehicle is in need of having done t More

by RedBarnPPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 06, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear RedBarnPPS, Thank you for sharing the good word about us. The fact that you are a repeat customer speaks volumes! Isn't it great to have first hand experience with a dealership that is willing to point out work that needs to be done that is not going to cost you anything?! Glad we were able to help and we agree; Scott in Service is very knowledgeable.

February 07, 2013

Great people make a great dealership. When you go for service they are promt and explain any details needed. Even a simple oil change is fast...not something most dealerships can provide More

by emailmannh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
scott, Johnny, Matt
Feb 22, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear emailmannh, Thank you so much for your continued business! Your noting "great people" means so much. This is a business, but it is so much more. Real people, helping real people. We do our best and realize that your time is valuable to you and you to us! Thank you so much for your review and we will see you the next time!

February 05, 2013

I've seen the work ethic and expertise of the technicians at Poulin Auto Country because I worked there for more than five years with them. They're great. I recommend them to people all the time. I have d More

by rlmshs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Boumel
Feb 22, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear rlmshs, Thank you so much for your review! It says a lot when a former employee can testify to the work ethic of the current employees and noting that you were a customer before and after you worked here also speaks volumes! We appreciate your loyalty and your ethic and dedication while you were here as well. It's a team thing!

Feb 22, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear rlmshs, Thank you so much for your review! It says a lot when a former employee can testify to the work ethic of the current employees and noting that you were a customer before and after you worked here also speaks volumes! We appreciate your loyalty and your ethic and dedication while you were here as well. It's a team thing!

January 31, 2013

Have been dealing with all my service with all my vehicles at Poulins, have never had a problem in the past and still don't have a problem. Poulins always gets our vehicles back in a timely manner. More

by Luciscottage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hayes , Bryan Poulin
Feb 22, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Luciscottage, Thank you for taking the time to Review us! It is customers like yourself who have worked with us over and over that make the best advertisers for us. It has helped us stay in business for over 35 years and we truly appreciate it!

November 12, 2012

Wonderful people thruout the dealership who know their job and treat you with respect....they really care about you and your car.....family oriented...good service...good location...clean.... More

by emailmannh
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott hayes
Nov 13, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear emailmannh, Thank you for taking the time to review us. You're review is quick and to the point. That's kind of how we work around here. Get it done and get it done right. We know that our customers time is valuable and we want to make sure that all of our customers are taken care of properly. Thank you for mentioning all of our staff. Because we really do have a great team! We look forward to helping the next time. Poulin Chrysler/Jeep.

October 26, 2012

I worked with Brian locating my new car. The dealership where it was located would not sell it to him so I had to buy it directly from that dealership but Brian encouraged me to take advantage of the deal. More

by jfa53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poulin
Nov 07, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

JFA, We are so happy that you were able to get the vehicle you truly wanted and we are glad that Brian Poulin was able to direct you to take the deal that was offered to you. We appreciate you coming back here for your maintenance and service work. Our Service Department is only one of the departments that will go above and beyond for our customers. Washing a car isn't a big deal, but it sure is nice when it is yours isn't it? Thanks again for your business and for taking the time to review us!

October 25, 2012

Have always been pleased with You's since I started with You in November 2010..though the warrenty has expired I'll stay with you's for a little longer...I talk about yous as a great dealer to me though som More

by tomgates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept..
Nov 07, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Tom, Thank you for taking the time to review us! Wow! your 5th Jeep? What more could we say? What a great advertisement for the Jeep line. Please continue to share the good word about how we have worked for you. We are so thankful for all of our loyal customers such as yourself and look forward to seeing you the next time!

October 19, 2012

I had a Jeep Liberty for 8 years, when it was time to trade it in I came back to Poulins because #1 I love Jeeps and #2 The service department is fantastic and treated me right with my Liberty so I know More

by jdcatlady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
??
Nov 07, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

jdcatlady, What an interesting review! The point you make about the sales process being good, but it is the Service Department that brings you back. How profound! You are so right! The sales process is a one shot deal. You find a vehicle, you get a great deal, you sign papers and drive away. But most people have their vehicles serviced many times throughout the year. This is where you want to make sure you time is well spent, you are having quality work done, and you are treated fairly with pricing. Thank you so much for sharing your experience and we look forward to seeing you the next time!

October 16, 2012

We love this place. They've taken great care of my Jeep servicing for routine maintenance and even when I've had more complicated, warranty issues. More

by RedBarnPPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott.
Nov 07, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

RedBarn, Thank you for taking the time to review our Service Department! And we are glad that you have found us caring when you have come in for service. Vehicles are expensive. We get that! That is why is is so important to go to a quality service department. One that can take care of any situation you may be having with your vehicle. Our technicians are on a continuing education program. Always learning how to serve you better. We look forward to seeing you the next time!

October 11, 2012

I am a little disappointed in the fact that I called to make an appointment because check engine lights that came on. The light went off prior to bringing the vehicle in. I was told that they could still p More

by Ray Bisson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service manager
Oct 16, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Ray, Thank you for your honest review and thank you for taking the time to speak with Scot Hayes our Service Manager to get this situation resolved. It was only through this review that we knew of your disappointment. Please in the future, if you are ever less than satisfied with anyone or any part of your visit to Poulin Auto Country, please don't hesitate to ask for one of the Poulin's. It is very rare that there is not a Poulin here to speak with. They have been in business for over 30 years and truly want to continue to be "your" local dealership. Thanks again.