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Poulin Chrysler Dodge Jeep Ram - Service Center

Rochester, NH

4.5
230 Reviews
Call Service Center (603) 332-2010

230 Reviews of Poulin Chrysler Dodge Jeep Ram - Service Center

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May 14, 2012

I have had my vehicles serviced with Poulin for the last 5 years - all that time dealing with Scot. Because of Scot's great attitude and attention to detail I plan on staying Poulin for years to come. Tha More

by spazzingtaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot
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May 17, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear spazzingtaz, Thank you for taking the time to give us a review. Scott is an awesome guy and truly does look out for the customers needs. He also takes the time to address things that may need to be done sometime in the future but not neccessarily right now. This way, you can plan ahead. Many of our customers find this helpful! This is just one of the great things that Scot does to help our customers on a daily basis. Again, many thanks to you and we hope that our business relationship continues for many years!

Helpful
April 24, 2012

excellent service department. They talked me out of having work done on my car that another shop told me it needed but it really didnt. They took me out into the shop andd showed me what was actually w More

by seabring08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
May 02, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

sebring08, Thank you so much for this great review! Our Service Department is here to service vehicles and obviously we have to pay for technicians, up to date trainning, up to date equippment and the like. However, we don't believe in taking advantage to make all of the above things happen. Being honest and informative is the way that you are able to stay in business for over 30 years. We are proof of that! We thank you for telling all your friends about your experience and we hope to see you the next time you need maintenance or service work!

Helpful
April 16, 2012

Very friendly and know their jobs well. Never have to wait long to get an oil change and tire rotation. They are ready at the time the appointment is set for More

by emailmannh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott in Service
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Apr 16, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

emailmannh, Thank you for taking the time to give us a review and we are happy that you didn't have to wait for your scheduled time. We realize that it is inconvenient when people make an appointment and then have to wait. We try very hard to make sure that your vehicle comes into the Service Department when it is supposed to or even before in some cases! Thanks again and we hope you share the word to your friends!

Helpful 1
April 12, 2012

We brought our van in to be service and have them check out a few things that really concered us. They also called us and kept us updated on what they have done and any suggestion that we should keep a eye More

by Robert Champagne
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Apr 16, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Robert, Thank you for your kind review and for letting us know that some people really do appreciate the updates and suggested upcoming maintenance. We would rather let you know of potential issues and have you be preparred, then to have you stranded somewhere and have to scramble to find assistance. No one wants their day to go like that! We thank you for your patronage and look forward to a business relationship that last for years!

Helpful 1
March 27, 2012

I brought my new 2012 Jeep Wrangler Unlimited (that I purchased at Poulin, which was also a WONDERFUL experience) in for an oil change. I really appreciated that the service department knew that I had a More

by aerobixone
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Mar 29, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

aerobixone, Thank you for your review! It is the small things that add up isn't it? Just the idea of having your car washed when you pick it up makes a big difference. We hope that by doing these little extras that our customers will see, we want them to be happy and enjoy their experience with us. Thanks again and have fun in that new Wrangler!

Helpful
March 23, 2012

I came to you with a service on a jeep I had bought a few months prior. YOu fixed the problem and I ended up trading to a new jeep. The sales staff and financing and service have all been great. No complaint More

by Vplourde59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I have worked with a few in sales and service very good.
Report | Print
Mar 29, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Vplourde59, Thank you for your return business and this review. We are glad that it all worked out for you and that quite obviously you are very happy with the Jeep product as this is at least your second Jeep in a row! Our Sales, Service and Finance Departments all try to work together to do what makes the most sense for our customers. Thanks again and enjoy that new Jeep!

Helpful
March 22, 2012

I had been using another mechanic for the last 20 years. I had a problem with my Jeep they couldn't resolve. So I took it to Poulin's. They got my problem resolved in short order and at a reasonable cost. S More

by Berryriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Mar 29, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Berryriver, Thank you for giving us a shot! We spend a huge amount of time, money and dedication sending our Service Technicians to school. Technology is changing all of the time and it is so important to keep up with the changes. We are glad that we were able to fix the problem quickly for you. Your time is valuable. We understand that! We look forward to seeing you next time.

Helpful
September 16, 2011

I have dealt with this dealership for several years and have bought many autos. Very satisfied customer. They are a reputable dealership, very friendly, and they work with you. More

by Irene Collins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Amato
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Sep 19, 2011 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Irene, thank you for your kind review! Like yourself, we have many customers that not only purchase vehicles here, but have them serviced and reconditioned here as well. It is one of our goals to work with you, so that you can see the real benefit in visiting any of our departments. We thank you for your loyalty and hope to see you soon!

Helpful 1
January 03, 2011

I have worked with Brian Poulin directly, and many people in the Customer Service Department and with the Service team. The entire staff is friendly and very in-tune with their customers. I needed them to go More

by tamara109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Entire Service Team
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Helpful
January 03, 2011

The service dept is what keeps me coming back to Poulin's....they are incredible and go out of their way to make sure that I'm happy. I highly recommend them! Also, I've owned my Jeep Liberty for More

by debmikegig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Candy (Service)
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Dec 16, 2011 -

Key Chrysler Dodge Jeep Ram of Rochester responded

debmikegig, What an awesome testimony to the quality of both the Jeep product and skill and customer service level of the Service Department. We can't blame you for not wanting to trade a vehicle that has been good to you. It is pretty common knowledge, that once you own a Jeep you are hooked! We hope that when the time comes and you are ready for your next Jeep, that you give us the opportunity to work with you once again.

Helpful
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