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Key Chrysler Dodge RAM of Portsmouth

Boxford, MA

Overview
Employees
Reviews
Vehicles
4.6
777 Reviews
As the newest member of the Key Auto Group, we are proud to be leading change in the auto business, as we understand that today's consumers demand and deserve quality service, quality products, and a hassle-free shopping experience.
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84 Middleton Rd

Boxford, MA

01921

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Showing 563 service reviews

March 08, 2026

The service center was fantastic. Took care of things quick and right the first time. Great loaner vehicle, and truck was returned clean. More

by jimjr0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Jones "JJ"
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Nichols
4.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Bacon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2026 -

Key Chrysler Dodge RAM of Portsmouth responded

We’re delighted the service center addressed your Ram 1500 promptly and accurately on the first visit. It’s great to know the loaner vehicle served you well and that your truck was returned clean. Thank you for the five-star review. Lowest Price. Best Service. The Difference is Key!

March 06, 2026

Prompt excellent service on time and found out how to change the battery on the remote and the price was reasonable for all More

by POLLY0013
Recommend Dealer
Yes
Employees Worked With
Rachel
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Mar 06, 2026 -

Key Chrysler Dodge RAM of Portsmouth responded

Thank you for sharing your experience. We’re glad we could provide prompt service for your Chrysler 300, walk you through replacing the remote battery, and offer fair pricing. We look forward to assisting you again. Lowest Price. Best Service. The Difference is Key!

March 03, 2026

Easy to get an appointment. Great communication Very responsive team. Kept me updated during the process More

by HPHELPS1
Recommend Dealer
Yes
Employees Worked With
Mike and Rachel
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Mar 03, 2026 -

Key Chrysler Dodge RAM of Portsmouth responded

We appreciate the five star review. We’re glad scheduling your Ram service was simple and that our team kept you informed every step of the way. We look forward to assisting you with any future service needs. Lowest Price. Best Service. The Difference is Key!

March 03, 2026

Great. Super friendly and helpful. Very responsive. Nice place. My favorite Ram dealer for my truck More

by HPHELPS1
Recommend Dealer
Yes
Employees Worked With
Megan
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Mar 03, 2026 -

Key Chrysler Dodge RAM of Portsmouth responded

It’s great to hear our team was friendly, helpful, and responsive during your service visit. We’re honored to be your favorite Ram service center. Please let us know whenever your truck needs attention again. Lowest Price. Best Service. The Difference is Key!

March 01, 2026

Consistently excellent! Quick service, with a friendly smile. No pressure to do additional work beyond my budget. The process felt like the customer was in control of the se More

by bu20271972
Recommend Dealer
Yes
Employees Worked With
Rachel
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Mar 01, 2026 -

Key Chrysler Dodge RAM of Portsmouth responded

We’re pleased our team provided quick, friendly service on your Ram while respecting your budget. Making sure you feel in control of the process means a lot to us. Thank you for trusting us with your vehicle. Lowest Price. Best Service. The Difference is Key!

March 01, 2026

Consistently excellent! Quick service, with a friendly smile. No pressure to do additional work beyond my budget. The process felt like the customer was in control of the se More

by bu20271972
Recommend Dealer
Yes
Employees Worked With
Rachel
Report | Print
Mar 01, 2026 -

Key Chrysler Dodge RAM of Portsmouth responded

Thank you for highlighting our speedy service and welcoming atmosphere. We’re glad you felt in control and comfortable with every recommendation. We appreciate you trusting us with your Ram and look forward to your next visit. Lowest Price. Best Service. The Difference is Key!

March 01, 2026

Consistently excellent! Quick service, with a friendly smile. No pressure to do additional work beyond my budget. The process felt like the customer was in control of the se More

by bu20271972
Recommend Dealer
Yes
Employees Worked With
Rachel
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Mar 01, 2026 -

Key Chrysler Dodge RAM of Portsmouth responded

It’s wonderful to hear that your Ram service has been consistently excellent, with fast work and a warm welcome. We’re glad you felt empowered to choose within your budget and appreciated our pressure-free approach. We look forward to assisting you with any future service needs. Lowest Price. Best Service. The Difference is Key!

February 24, 2026

Came in for $2500 plenum and received $9000 estimate for unneeded work. Also called at 5:00 at night and told I had to move my truck immediately or be towed. The GM stated that. I will never, ever go to the More

by David.Early
Recommend Dealer
No
Employees Worked With
Service
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Feb 27, 2026 -

Key Chrysler Dodge RAM of Portsmouth responded

Thank you for providing this feedback, David, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Feb 27, 2026 -

Key Chrysler Dodge RAM of Portsmouth responded

Thank you for providing this feedback, David, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 18, 2026

I appreciate what Rachel did in regards to get the approval from the warranty company. Its nice to see when someone fights for the client. Her customer service was excellent. More

by treksc
Recommend Dealer
Yes
Employees Worked With
Rachel
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Feb 19, 2026 -

Key Chrysler Dodge RAM of Portsmouth responded

Thank you so much for your excellent review! We are so glad that Rachel had the opportunity to work with you, and we are thrilled that you found your experience with us here at Key Chrysler Dodge RAM of Portsmouth to be a positive one. Please don't hesitate to reach out if you need anything else. Lowest Price. Best Service. The Difference is Key!

February 16, 2026

Every time I need work they work with me to get work done and explain everything to me. More

by Tgarrity
Recommend Dealer
Yes
Employees Worked With
Rachel service advisor which she did a great job and don't know who worked on it.
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Feb 17, 2026 -

Key Chrysler Dodge RAM of Portsmouth responded

Thanks for the five-star rating. We’re glad our service advisors work closely with you and clearly explain each step when your Ram needs attention. We look forward to assisting you again. Lowest Price. Best Service. The Difference is Key!

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