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Josh Lord
Josh Lord at Key Chrysler Dodge RAM of Portsmouth

Josh Lord

Service Advisor

Key Chrysler Dodge RAM of Portsmouth

155 Greenleaf Ave
Portsmouth, NH 03801

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4.8
188 Reviews
4.8

188 Reviews

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188 Reviews of Josh Lord

September 26, 2026

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Employee Rating

as we work on bucket trucks and have to integrate with the chassis. It's amazing to work with a dealer that works with you and not against you More

by mike
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 30, 2026

Key Chrysler Dodge RAM of Portsmouth responded

Thank you for choosing Key Chrysler Dodge RAM of Portsmouth. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lowest Price. Best Service. The Difference is Key!

September 25, 2026

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Needed recall work done. Was able to get an appointment right away and work was performed in a timely manner. Staff was friendly and courteous. More

by dfralick54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2026

Key Chrysler Dodge RAM of Portsmouth responded

We’re glad we could schedule the recall work on your Ram ProMaster 3500 right away and complete it promptly. Knowing you found our staff friendly and courteous means a lot to our service team. Lowest Price. Best Service. The Difference is Key!

September 04, 2026

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Employee Rating

I came in to have my charging system tested. There was poor communication between Rachel the service rep and the technician. I never really got to talk to him. Then when I asked Rachel about a t More

by nicknakpattiwack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim Gergen , I never caught to meet my service technician, even though I had questions a very distant and matter of fact experience, not like they are wanting to help me just pay the diagnostic fee and get out of here

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Sep 26, 2026

Key Chrysler Dodge RAM of Portsmouth responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

July 17, 2026

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The only shop that touches any of my cars! Shop foreman is very knowledgeable and thorough! More

by mcaton0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2026

Key Chrysler Dodge RAM of Portsmouth responded

It’s great to hear we’re your go-to shop for all your vehicles. We appreciate your kind words about our foreman’s expertise and thorough approach. Thanks for trusting us with your Ram. Lowest Price. Best Service. The Difference is Key!

June 25, 2026

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Employee Rating

I have done multiple deals with them and they always make it very easy start to finish. More

by sobrien11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Kempf, Mark Parker, Adriana Arias

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Jun 25, 2026

Key Chrysler Dodge RAM of Portsmouth responded

Thank you for trusting us again with your used Chrysler Pacifica. We’re happy the process has been easy from start to finish. Lowest Price. Best Service. The Difference is Key!

June 11, 2026

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Employee Rating

Excellent service as always the service team is very knowledgeable and treats customers with respect, More

by MWJAYNE43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 11, 2026

Key Chrysler Dodge RAM of Portsmouth responded

We appreciate you highlighting our team’s expertise and respect. Josh enjoyed working on your Ram 1500 and we look forward to serving you again. Lowest Price. Best Service. The Difference is Key!

June 05, 2026

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Entire staff provided A+ service. I will continue to have my Pacifica serviced at this location. More

by robert.d.allard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 05, 2026

Key Chrysler Dodge RAM of Portsmouth responded

It’s wonderful to hear our team provided top-notch service on your Chrysler Pacifica. Thank you for trusting us with your ongoing maintenance. Josh and our staff look forward to welcoming you back for future service. Lowest Price. Best Service. The Difference is Key!

June 04, 2026

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Worked with Great salesman,it is a clean environment, positive attitudes, efficient techs with very knowledgeable employees More

by danielleallen435
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Kempf, Paul Bandouveres, Bryan Nichols, Nate Chandler

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Jun 05, 2026

Key Chrysler Dodge RAM of Portsmouth responded

Thank you for the 5-star review. We’re glad you found our showroom clean, our sales team upbeat, and our technicians efficient and knowledgeable as you picked up your new Ram 1500. Enjoy your truck and let us know if we can help down the road. Lowest Price. Best Service. The Difference is Key!

June 04, 2026

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Employee Rating

Without a doubt, one of the best service departments around. Excellent communication and quick follow up. More

by Agoralogistics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Chandler

Print
Jun 04, 2026

Key Chrysler Dodge RAM of Portsmouth responded

Delighted to hear you received outstanding support from our service department. We’re glad our communication and quick follow up met your expectations for your Ram ProMaster 3500. Please reach out if we can help with anything else. Lowest Price. Best Service. The Difference is Key!

May 31, 2026

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Employee Rating

Megan and Rachael are AWESOME as Service writers! Prompt and accurate service as well as providing me a 1500 Hemi Ram for a loaner! More

by 97cherokee40
Recommend Dealer
Yes

Other Employees Tagged: Megan and Rachael

Print
Jun 03, 2026

Key Chrysler Dodge RAM of Portsmouth responded

Thank you so much for your kind words for Megan and Rachael and for taking the time to leave us this wonderful feedback! Lowest Price. Best Service. The Difference is Key!

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