I gave a good rating because i have used them for service (my hubby also) and they were better than average, did what they said, quickly. They don't give up easily. Also, very informative during purchasing of my new Jeep Chrokee. CJ was vey nice and full of answers i needed.
Always attentive, everyone there is friendly, welcoming and professional. Service department always gets the job done right the first time. Also, they take great care of my wife when she brings her car in, I never have to worry because she is in good hands with people I trust.
I recently bought my new to me 2016 Jeep Renegade from this dealership. It is literally an hour away from my house and I only went there because of a friend’s recommendation, but I was completely amazed. No high pressure tactics, they actually give you space to shop and they also are very helpful fitting you with the right vehicle. Will definitely go here from now on no matter how far away they are.
I was trying to decided between new or used as well as between 2 different packages for a 1/2 ton pick up truck. Joey gave me all the details I asked for and was patient while I decided. He arranged for me to borrow a pickup overnight to see how I liked it. Being able to actually drive the truck for more that a quick test drive and use it to take my family out and about. That really helped me to decide on the package I wanted (Big Horn vs the next step down). Once I made final decisions on what I wanted, Joey was able to steer me in the right direction and I took home a nice 2016 Ram pickup within a few days of starting truck shopping. He made the process easy (I had a trade-in) and I finished paperwork quickly. It was a great buying experience and Joey has checked in with me a few times since the purchase 6 months ago to make sure everything is going great.
The general tone i've received from the couple of their service people has been that of that they don't really care. The seem to do good work once they get around to it, but my interactions with them have in general been that they didn't care. I don't know who they were.
For example; When i took it in for an oil change they even willy nilly used up one of my complimentary tire rotations just because i had them...didn't even ask me before they did it.
we bought a truck through joey carrico (key Chrysler) to tow a 5th wheel trailer. he was very informative and knowledgeable about the truck. my wife and I have purchased several vehicles in the past from key Chrysler and will continue to do so in the future.