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Key Ford of Rockland
Thomaston, ME
378 Reviews
Key Ford of Rockland is a proud member of the Key Auto Group.
We make the car buying process very simple by displaying the lowest price on the window. We believe there is more to buying a vehicle than worrying about the price. For that reason, Key Auto has simplified that process for our customers. When we price a vehicle, we take the following into consideration: 1) market conditions, 2) what the area dealers are selling them for, 3) Kelly Blue Book* retail. This way, when you leave a Key Auto Dealership, you're confident you've received the absolute best deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 378 reviews
August 01, 2025
Great, fast and friendly service. My wife took the car in and we dealt with very professionally. My wife took the car in and we dealt with very professionally. More
by WJHUBER5
Verified Customer
July 31, 2025
We were ignored when we came to pickup our vehicle. Someone came walking through and also ignored us at first. Then he appeared to have thought he should stop. He handed us the work order. We were disc Someone came walking through and also ignored us at first. Then he appeared to have thought he should stop. He handed us the work order. We were discussing amongst ourselves and he didn't even try to explain anything to us. The front driver's door still rattles even though he 'said' it had been fixed. They also looked at the lift gate and said is was just out of alignment. I feel like it slams louder now than before. They also somehow got grease on a new blanket that was in the back hatch. I am disappointed to say the least and will share our experience with anyone that says they will be doing business with Rockland Ford. More
by CLAUDIAWIGGIN
July 27, 2025
What I didn't like was on the points inspection they said I needed an air filter but didn't tell me. I then had to wait 2 weeks for an appointment to put it in. I was very unhappy. I had the Lincoln Points t I needed an air filter but didn't tell me. I then had to wait 2 weeks for an appointment to put it in. I was very unhappy. I had the Lincoln Points to replace it. More
by JEEPYAMAHASTEVE
July 26, 2025
Andrew was very professional, informative and communicated well. We had a little issue with the car we wanted selling. :(. Tyler worked with us and we felt we got an excellent deal on another communicated well. We had a little issue with the car we wanted selling. :(. Tyler worked with us and we felt we got an excellent deal on another car…which we actually preferred. We are thrilled with our new used car and I would recommend Andrew and Key Ford of Rockland if you are looking for a used vehicle. The best part is no high pressure selling…made this an easy and pleasant experience. More
by Karla72655
July 23, 2025
Very clean environment. Staff very useful and professional. I found exactly the car I needed! Staff very useful and professional. I found exactly the car I needed! More
by Scorbol
July 19, 2025
I was reluctant at first to approach Key Ford about replacing the transmission , but my wife said please let’s try Key. Replacing the transmission is a good size job and also expensive. I was a little replacing the transmission , but my wife said please let’s try Key. Replacing the transmission is a good size job and also expensive. I was a little upset that Ford didn’t help with the cost but that’s another story. Key was true to their word on schedule and very close to the estimate Thanks Key great job. More
by wayne.r.ward
Employees Worked With
Other Employees :
Not sure of the names but all were very polite and easy to talk with , Chris Gamage
July 17, 2025
Really poor quality service. Poor communication. Our truck sat for 4 weeks without any communication from Key Ford. We called multiple times, finally my mother in law went over i Poor communication. Our truck sat for 4 weeks without any communication from Key Ford. We called multiple times, finally my mother in law went over in person to get it sorted. They charged us and told us the truck was fixed only to have the issue come back the very next time the truck was driven. We pay for an extended warranty that is not being upheld. The business is shady from the sales side to the service side. I will never use Key Ford again. More
by sierrarosefitness121
July 13, 2025
They address the problem after my car had been there for service and made it right. service and made it right. More
by AFSPRAGUE
July 09, 2025
I was extremely pleased with the service and how clean the whole place of business looked. the whole place of business looked. More
by lflibby69
Employees Worked With
Other Employees :
Tyler Green, Chris Gamage
July 09, 2025
Great people , very friendly easy to work with- finance was very helpful. Would recommend key ford to my friends was very helpful. Would recommend key ford to my friends More
by Chuck.margeson12
