Key Ford of Rockland - Service Center

What I didn't like was on the points inspection they said I needed an air filter but didn't tell me. I then had to wait 2 weeks for an appointment to put it in. I was very unhappy. I had the Lincoln Points t I needed an air filter but didn't tell me. I then had to wait 2 weeks for an appointment to put it in. I was very unhappy. I had the Lincoln Points to replace it. More

I was reluctant at first to approach Key Ford about replacing the transmission , but my wife said please let’s try Key. Replacing the transmission is a good size job and also expensive. I was a little replacing the transmission , but my wife said please let’s try Key. Replacing the transmission is a good size job and also expensive. I was a little upset that Ford didn’t help with the cost but that’s another story. Key was true to their word on schedule and very close to the estimate Thanks Key great job. More

Really poor quality service. Poor communication. Our truck sat for 4 weeks without any communication from Key Ford. We called multiple times, finally my mother in law went over i Poor communication. Our truck sat for 4 weeks without any communication from Key Ford. We called multiple times, finally my mother in law went over in person to get it sorted. They charged us and told us the truck was fixed only to have the issue come back the very next time the truck was driven. We pay for an extended warranty that is not being upheld. The business is shady from the sales side to the service side. I will never use Key Ford again. More

They address the problem after my car had been there for service and made it right. service and made it right. More

I was extremely pleased with the service and how clean the whole place of business looked. the whole place of business looked. More

First of all l want to say Thank you to Ace. . He was Great !Aristeo'Ace'Vasquez was as my salesman... he was very very polite, very efficient and answered any and all questions that l had.. I wi . He was Great !Aristeo'Ace'Vasquez was as my salesman... he was very very polite, very efficient and answered any and all questions that l had.. I will Highly recommend Ace to my Family & Friends looking to buy a vehicle at Key Ford of Rockland , Everyone there were very polite, nice , friendly and accommodating. Thank you again Ace.. l Love my car!! Patricia Rackliff More

My service writer is Chris Gamage he is always very helpful when I need something done on my vehicle,Alan Walsh is the oil tech that did the work on my vehicle and Jesse Hallock is the service manager helpful when I need something done on my vehicle,Alan Walsh is the oil tech that did the work on my vehicle and Jesse Hallock is the service manager and is always pleasant and helpful when I have questions or needs service More

They are so disorganized in service, I had work done on my vehicle, they said they would call me back for the recall. They called me during work, so I called back to schedule an appointment, their computer my vehicle, they said they would call me back for the recall. They called me during work, so I called back to schedule an appointment, their computers were down and they couldn’t make an appointment. I said not a big deal the gentleman took my name and phone number and I said have Chris call me tomorrow when everything’s up and going again. It’s been four months and I have still not heard from them! Every time it’s a huge battle and cluster xxxx. More

They were verry helpfull and delivered the truck rite to my home... I'm verry happy with there service! my home... I'm verry happy with there service! More