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Key Ford of Rockland - Service Center

Thomaston, ME

4.3
68 Reviews

68 Reviews of Key Ford of Rockland - Service Center

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May 02, 2024

I have had 5 visits to Key Ford in Rockland and all have provided great customer service and tech service. Jesse Hallock is kind and very patient when asked many questions. More

by DHANSEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2024

I have had many problems with my car. Now the back side window will not go down. More

by naynay0564
Service Communication
Recommend Dealer
No
Employees Worked With
Evan Yandell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Moody
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Derby
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Key Ford of Rockland responded

Good morning, My name is Marie Forbes. I am the GM at Key Ford. I am sorry to hear that you have had problems with your vehicle. We service them well ahead of the sale, but some vehicles still have repairs that come up after. If you reach out to me personally, I will do my best to help you. My number is 207-594-4466 and my email is mforbes@keyauto.com

April 26, 2024

Each time that I contacted this dealership, I was met with professionalism and courtesy. At this last appointment, Key Rockland was able to fix an ongoing issue. I look forward to our continued relat More

by marga621
Recommend Dealer
Yes
Employees Worked With
Noah Hutchinson
April 20, 2024

Service is great. Not associated with this visit or service department but manager does not return calls timely or as promised More

by P_wotton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candy Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

After front brake work, experiencing a slight pull to the left while braking. Will monitor for now. More

by SNOWRLCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Very supportive,helped me a lot with advice & “rides”. Plus the quality of work is excellent.Every body in the service department were very Kind to me. Thank you to Tracey also. Arcy Hamalainen More

by Ahamalainen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Derby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Forbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Noriega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Samartano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2024

Service great. ..not to happy with Sales... then that alls good. Have a great day More

by KEYEQUILT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Derby
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2024

Great ? ? No time ?? Go away please and thank you Stop sending this to me please ?? More

by BKH1969
Recommend Dealer
Yes
March 09, 2024

Flexible and dependable. I am always pleased with the service I get at Key Ford. They are flexible and dependable. More

by Lhupper
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Hallock
March 02, 2024

Sucked will never be back that's 4 sure ? ? Nope that says it all Will never be back ever More

by BKH1969
Recommend Dealer
No
Employees Worked With
Jesse Hallock
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Hallock
1
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