I will preface this by saying all salesmen are supposed to be nice because their job is to sell-- but Dave Valadez is beyond that; a wonderful listener and a genuine human being. Seriously, great guy!
Was in the market for a used CRV after shopping for a few months and found a 2012 that I was interested in at Key Honda. I inquired online, and received a very prompt response inviting me to come in that afternoon to look at it. I get there and the overall experience was great. I worked with Dave Valadez, who was incredibly helpful and patient and allowed me to go on a long thorough test drive even though it was later in the evening near closing time, but I never felt rushed or pressured. We had our price discussions, and although I had a few concerns (such as the CRV smelling like stale tobacco) I ended up trading in my vehicle and purchasing the CRV for a very fair price considering the trim, year, and mileage compared to others on Auto Trader. Dave informed me there wasn't much he could do about the price of the vehicle, as they set it from the beginning based on the same information, which was fine. Their price was accurate based on the months of shopping I did on my own. He also informed me that included would be first oil change FREE and FREE STATE INSPECTIONS FOR THE LIFE OF THE VEHICLE! That was amazing to learn. They gave me what I expected for my trade, had the appraisal done in a matter of minutes. The entire process was very friendly and pain free. I chose to finance through my local credit union, and no one questioned or pressured me in to choosing their in house financing which I appreciated. I declined some additional insurances/services when it came time to sign the paper work, but everyone I dealt with was understanding and never tried to pressure me more once I declined the additional services, politely.
If you are a prospective buyer, also be aware that this dealer charges a $399 document fee which is NOT NEGOTIABLE! Don't even try, people. That doc fee is how all of the people behind the scenes who make the entire thing a smooth and easy process get paid since they don't get commission. It is more than fair despite what the internet might tell you.