
Key Hyundai of Manchester
Vernon, CT
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Excellent service! José was very understanding and resourceful, worked with me until I got a good car and a reasonable deal. I was impressed with the courtesy and the s José was very understanding and resourceful, worked with me until I got a good car and a reasonable deal. I was impressed with the courtesy and the service. They live up to their commitment to get you a new car. I felt welcome and definitely would recommend it to friends. More
Excellent. Service I would like to say that this was the first dealership I have ever been to and the customer service was top notch from the time that I walk through th I would like to say that this was the first dealership I have ever been to and the customer service was top notch from the time that I walk through the door with the seating station was serving coffee and water this was over the top. I definitely would recommend your dealership. More
Great My experience was great. Dustin was very nice and very cool! He made me feel very comfortable And very confident about buying my amazing new Hyundai. My experience was great. Dustin was very nice and very cool! He made me feel very comfortable And very confident about buying my amazing new Hyundai. I am very happy about my new car and I was really nervous about buying a car but they were extremely friendly and just over all wonderful! More
Great Product The dealership is nice and friendly. Although for a saturday it was busy-the customer service and information was great. I will recommend your deale The dealership is nice and friendly. Although for a saturday it was busy-the customer service and information was great. I will recommend your dealership, i had a very positive experience. JLM More
outstanding customer service and sales Friendly clean and positive attitudes. Took the time to listen to our situation and story. The finance manager worked for us. When after 6 other deale Friendly clean and positive attitudes. Took the time to listen to our situation and story. The finance manager worked for us. When after 6 other dealers couldn't...key Hyundai said yes in our time of need. They worked diligently to get its the financing we needed on the exact vehicle we wanted!! More
really great service I gave it this rate because they helped my dad really much. My dad was really debating this and I talked him through it along with Steve I gave it this rate because they helped my dad really much. My dad was really debating this and I talked him through it along with Steve More
Excellent My experience with the staff was great. They were very professional. I felt welcomed and comfortable. Damian Smith did everything he can to help me ou My experience with the staff was great. They were very professional. I felt welcomed and comfortable. Damian Smith did everything he can to help me out and make it happen, which it did. He had me walk out with a smile on my face, and made me satisfied. More
Fully Loaded 2015 Hyundai at an exceptional price! Working with Damien was a pleasure. We had visited Lai Hyundai as well, so we had a good idea on where we could get to for pricing. Damien worked ex Working with Damien was a pleasure. We had visited Lai Hyundai as well, so we had a good idea on where we could get to for pricing. Damien worked extra hard to get us the exact car we wanted, fully loaded with the tech and ultimate packages, plus extra options like 3M clear film on the hood and bumpers, and the illusive first aid kit. They beat the Lia price even with all these options. Outstanding help from Damien, and Alexio even jumped in to assist while we waited to close the deal. The ONLY two things that weren't perfect for us was the waiting time. We purchased on the second to last day of the month, AND the DMV was closing for two weeks! This obviously impacted the amount of waiting, but it would have been nice to somehow avoid that part. Alexio and Damien both stayed with us well after hours to ensure we got everything we needed. We certainly appreciated that! The other item was the "additional" protection plans offered to us during closing. While no one was pushey and presented the items very professionally, it was already very late and we were just caught off guard a little bit. Perhaps an improvement that could be made would be to have some discussions around those extra protection plans prior to getting into the room. This way we would have had time to think about those decisions a little bit longer. Again all of this happened at the end of the month, late after hours. Considering that, it went pretty good! Definitely look for Damien and Alexio. They are great guys and can help you negotiate a good deal on a car. Just do some homework on the extra protection plans and estimate pricing from other dealerships, so you can be as prepared as possible once you arrive. I am without a doubt a difficult person to work with as i used to negotiate >$1B contracts for a living, and Damien and the group hung right in there and were friendly and helpful the entire time! I would definitely recommend them again, and we will certainly be back for all of our servicing. Look for the servicing review in about 3750 miles! More
No Hassle Dealership Very pleasant would defiantly come back and recommend to friends and family. Environment was clean , was greeted by almost every member, no hassle. My Very pleasant would defiantly come back and recommend to friends and family. Environment was clean , was greeted by almost every member, no hassle. My credit score was terrible and they worked with me to get a nicer newer car. More
First Class My personal advisor, Jake, was immediately attentive to our concerns and apprehension. I was there with my mom and aunt, and I had never purchased a c My personal advisor, Jake, was immediately attentive to our concerns and apprehension. I was there with my mom and aunt, and I had never purchased a car before. Of course I had millions of questions, and some serious concerns about whether I would be eligible for an auto loan. Jake assured me that they would do everything in their power to try and get me approved. I trusted Jake from the second I shook his hand, and my confidence in his advice only grew throughout the process. After seeing a car that I really wanted, which by the way was the perfect match after Jake asked me a few questions, Brion took the reigns in regarding to getting me approved. He sent my application out to three lenders, and within a few minutes he had good news. I was approved! Now it doesn't stop there. Before I could even ask if a lower interest rate was possible, Brion was already on the phone with the lender trying to get the interest rate lowered. It was first class customer service, and they really made it clear that the customer came first. I was extremely impressed. Now once we had the car and the lender worked out, next came John. John was going to take care of all my financing and warranty questions. I was instantly greeted with a handshake and warm smile. It wasn't an uncomfortable meeting like I had expected, where they would try to sell me on every warranty under the sun. In fact, it was much different. He precisely laid out all my options and let me make my decision without any interference. He gained my trust instantly, and he was extremely pleasant to work with. Also, he called the lender and once again got the interest rate lowered. I couldn't ask for a better group of people to work with. They were all phenomenal, and I will recommend Jake and the rest of the team to any people out there looking for a car. Do yourself a favor and stop in, they will take great care of you. More