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Key Hyundai of Manchester
Vernon, CT
2,086 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,086 Reviews of Key Hyundai of Manchester
May 28, 2019
Dealer for the people? Key Hyundai claims that they are the dealer for the people. Well i have seen nothing that shows they are for their customers. Where should i begin. In Key Hyundai claims that they are the dealer for the people. Well i have seen nothing that shows they are for their customers. Where should i begin. In 2016 i purchased a (certified) preowned 2013 Hyundai sonata. So within two days i found out that they never went through a full inspection because my windshield wiper motor was blown. And when i brought it in and had them fix it the first technician to work on my car left all of the snap rivets off and broke my splash guard while it was dragging under my car. So when i brought it back and asked if anything was dragging under my car i got a very rude just no. So after they figured out what the problem was (technician caused) they said its not a safety hazard so they would not cover the broken splash guard. So fast forward a year and i bring my car in for service asking for a full rundown and i admit i did miss an oil change which disqualifies me from their drive worry free program but the service writer who is no longer employed by key Hyundai because of shady sales tactics tells me if i did all of my service equaling 1700.00 i would be back in the drive worry free program. Well that was a lie too. Another 6 months and a couple of oil changes later its time for new tires which i was under the impression that the former writer had given me they would be covered this time around. Not a chance . So i spoke to a very nice receptionist who i told my story to and she wanted to set up a meeting with the service manager well i went in on the day of that meeting come to find out he was on vacation so i talked to one of the new service writer's who i told what was going on and he rudely replied to me well she dosen't make the rules. And i have put 3500.00 into a car that i have owned for just over 2 years that i have only put 23000 miles on and yet again their greed and lack of customer service has led me to never return. So moral of the story is key Hyundai is not the dealer for the people they are all about sales and taking advantage of people who work hard for their money and who are not so well versed in car service. More
by Paullamb1230
Employees Worked With
Dustin Maynard, Dan Freitas
May 28, 2019
Great dealer Just purchased my 2nd car from this dealer. Excellent experience with sales both times. They were very friendly and knowledgeable. I dealt with Joel Just purchased my 2nd car from this dealer. Excellent experience with sales both times. They were very friendly and knowledgeable. I dealt with Joel this time and he was great. The service department is also excellent I have found Dustin to be trustworthy, friendly and making sure my car is running well. More
by donnal39
Employees Worked With
Johnathan Mirow, Dustin Maynard, David Goodrich, Joel Arteaga
May 25, 2019
Excellent Great Service. Purchased my second car here, never an issue. Everyone helpful. Highly recommend this place to friends and family. Jesse Santana was Great Service. Purchased my second car here, never an issue. Everyone helpful. Highly recommend this place to friends and family. Jesse Santana was an exceptional salesman. Go Bruins!! More
by Bruinric
Employees Worked With
Jesse Santana, David Goodrich
May 23, 2019
Great experience Very helpful and professional. Answered all questions and concerns . No pressure style sales tactics. Has always been a good place with great service. Very helpful and professional. Answered all questions and concerns . No pressure style sales tactics. Has always been a good place with great service. Their warranty is unmatched More
by Damianh83
Employees Worked With
Steven Cerasoli Jr.
May 16, 2019
Jesse s was an amazing salesman. He was extremely helpful and handled all my needs in purchasing the new vehicle. Very friendly and professional salesman. I s was an amazing salesman. He was extremely helpful and handled all my needs in purchasing the new vehicle. Very friendly and professional salesman. I would highly recommend him. More
by Seanye17
Employees Worked With
Jesse Santana
May 13, 2019
2019 Hyundai Tucson I would highly recommend Key Hyundai of Manchester This our 3rd new Vehicle, my 2nd, we purchased from the dealership and have been very happy wit I would highly recommend Key Hyundai of Manchester This our 3rd new Vehicle, my 2nd, we purchased from the dealership and have been very happy with the experience and personal. My salesman Steven Cerasoli Jr was great, no pressure, very knowledgeable and very pleasant to work with. More
by CHAS
Employees Worked With
Johnathan Mirow, Steven Cerasoli Jr., Dustin Maynard, David Goodrich, Dan Freitas, Nick DiGregorio
May 02, 2019
This dealership sucks. Their customer service is a -10. My car that has 17000 miles on it and the paint is falling off the car and they tell me it’s rick damage. Last time I checked but if a rock hits your My car that has 17000 miles on it and the paint is falling off the car and they tell me it’s rick damage. Last time I checked but if a rock hits your car it’s leaves a dent. No dents on my car. So they lost a customer for life not only that but you need your brain checked if you go there for maintenance. They rip you off. More
by None of your business.
Employees Worked With
Chris Brown, Dustin Maynard
May 01, 2019
Joel. And Dave Joel and Dave were very helpful in reviewing our needs and going over our options. Joel even drove a car to my work so I could see it and my husband Joel and Dave were very helpful in reviewing our needs and going over our options. Joel even drove a car to my work so I could see it and my husband was able to meet me there on my lunch break too. More
by DBucci
Employees Worked With
Joel Arteaga
May 01, 2019
Easy experience, no hassle I came into Key looking to buy a used car but the sales team was so great they were able to get me into a new car for a similar price. I never felt pr I came into Key looking to buy a used car but the sales team was so great they were able to get me into a new car for a similar price. I never felt pressured or hassled and highly recommend Key. Thanks again! More
by Zioscar
Employees Worked With
Joel Arteaga
May 01, 2019
Best experience ever!! I recently just leased my vehicle from Key Hyundai of Manchester. They made my experience very easy and conftable. Management team was great also. I recently just leased my vehicle from Key Hyundai of Manchester. They made my experience very easy and conftable. Management team was great also. Thank you!! More
by Rcarlo!!
Employees Worked With
Johnathan Mirow, David Goodrich, Joel Arteaga
