Key Hyundai of Milford

Excellent dealership Excellent customer service and Very knowledgeable staff! The employees that worked with me to make sure I received the best possible deal were all ama Excellent customer service and Very knowledgeable staff! The employees that worked with me to make sure I received the best possible deal were all amazing! Will definitely recommend this dealership to anyone who is looking to purchase/lease a new or used vehicle. More

Awesome would def recommend Great service and hospitality would recommend! Dan was great from the moment I walked in he made me feel like I was part of the Hyundai family. Great service and hospitality would recommend! Dan was great from the moment I walked in he made me feel like I was part of the Hyundai family. More

Promises not kept Let me start by saying my first go around with Key 2 years ago was a good experience. Now fast forward to Friday 7/28/17 when I get a call from Dan pr Let me start by saying my first go around with Key 2 years ago was a good experience. Now fast forward to Friday 7/28/17 when I get a call from Dan promising to get me into a new car with lower payments and interest. I explained to him that we just bought a house and my score has gone down a bit because of that. He assured me it was fine and insisted that I come to the dealership and fill out the papers. I go there on 7/29/17 fill out what they wanted me to and was sent on my way to get lunch and told to call in a bit. I called and Dan said he was working on something and needed until Monday to get it worked out. Monday came and I called he dealer around 2pm and Dan told me he needed a bit more time that he would call me by end of day. Fast forward again to 7:40pm on Monday night. I didn't hear anything back so I called again. Dan rushed me off the phone telling me that he was with 2 customers and he would call me right back. Guess what NO CALL!! I proceeded on Tuesday to email Jill about the problems at her dealership and received a response from one of her assistants stating that she was looking into this and forwarding it to the proper people. I immediately got an email from Scott at the dealer wanting me to call him. I called him and he wanted to make this right. So I told him what I wanted and he informed me that he would have to run my credit. Wait what?!?! Dan never ran my credit all this time he was working on a deal for me!!! Not a good look for a dealer promising the world to people. Scott did work hard on this came back with some numbers but then proceeded to tell me they needed $3000 down. No Way!!! Your guy made promises and now you all can't fix it. Not really a "Dealer for the People" in my eyes. Krista the executive assistant to Jill Merriam contacted me back this after 8/3/17 and stated that she spoke with the management team and that the bank is requiring the $3000 down and that she is sorry for all my aggravation but if I'm not willing to pay that then they can't help me. Really?!? Not going to offer a co-signer? Not going to work the numbers to make it look like the $3000 was put down? It has all been done before by other dealers and was offered to me by another dealer. Let's not forget how Scott basically called me a liar and challenged me by telling me he didn't see that my report was pulled by another dealer when I told him I had another offer. Well he should have looked closer because it was pulled and I did have another offer before Key made me wait and the other dealer pulled the offer because they had another interest. I also had a couple family members waiting to see what deals Key came up with because they are in the market for a new car and Dan knew that because I brought one with me Saturday when he asked me to come in. Never even gave her the time of day. Guess they won't only be losing my business but they will be losing others too! More

hapy they were profeshal an very friendly. lissend to what i had to say an gave me very inforative advice. took the exra mile to make me feel at eas an get they were profeshal an very friendly. lissend to what i had to say an gave me very inforative advice. took the exra mile to make me feel at eas an get the help i needed for my loan an the car i wanted More

Great sales experience This is my 2nd vehicle from Key, 1st was with another guy they are 2 completely different people and the experiences were different. But this one was This is my 2nd vehicle from Key, 1st was with another guy they are 2 completely different people and the experiences were different. But this one was calm and relaxing full of information. More

MR. JOHN TRAPODI! From the moment i walked through the door, i knew John would do anything possible to make sure i left with the vehicle i wanted. He definitely knows h From the moment i walked through the door, i knew John would do anything possible to make sure i left with the vehicle i wanted. He definitely knows how to do his job well. He's knowledgeable and experienced in his job, he's laid back but maintains his professional demeanor, and overall a pleasant man to be in the presence of. I would recommend him to everybody and anybody. Let me not forget to mention, he sent me on my way in THE EXACT car i had in mind when i walked in. If i can give more than five stars, i would. More

great experience My salesman Alan Rudman did an outstanding job helping me buy the car I wanted. He went above and beyond to get the job done in a timely manner. I wo My salesman Alan Rudman did an outstanding job helping me buy the car I wanted. He went above and beyond to get the job done in a timely manner. I would recommend him to a friend! More

Pleasant Sales Experience Kurt was very pleasant & knowledgeable to the car I was interested in purchasing. He answered every question I had. The Sonata is a beautiful vehicle. Kurt was very pleasant & knowledgeable to the car I was interested in purchasing. He answered every question I had. The Sonata is a beautiful vehicle. I am pleased to say that I purchased this vehicle. I can't stop talking though of the experience I had with Kurt. Sending friends his way. More

Kurt Schock salesman It was a pleasure working with Kurt...He was very knowledgeable, polite and prompt. We have been buying new Hyundai since 2006 and have been very sati It was a pleasure working with Kurt...He was very knowledgeable, polite and prompt. We have been buying new Hyundai since 2006 and have been very satisfied with Key Hyundai dealer. This was the second new car that we bought with Kurt as our salesman, and it was a great experience...We will be back !! More

life is short excellent. very helpful in my situation. upper name got involved and resolved issues in a timely manner.i would recommend to dealership to family and excellent. very helpful in my situation. upper name got involved and resolved issues in a timely manner.i would recommend to dealership to family and friends. More