Key Hyundai of Milford

If giving no stars was an option I would’ve chosen that option. My car was in and out of the shop three times in a month and the problem wasn’t resolved that wasn’t even the worst part. It was the blatant option. My car was in and out of the shop three times in a month and the problem wasn’t resolved that wasn’t even the worst part. It was the blatant disregard for common human decency top-tier in competency and unethical treatment. More

I have been looking for a vehicle a long time. Went to several dealerships and changed my mind for several reasons. Once I seen the car I wanted to purchase. There was doubt in my mind this is the Went to several dealerships and changed my mind for several reasons. Once I seen the car I wanted to purchase. There was doubt in my mind this is the best dealership to do business with. No matter what my question was the gave an answer with no hesitation. Even going the extra miles to make sure I understood exactly what features and price point I was looking for. Alex was more than a great sales person. To deal with. Spending time to make sure I was more than satisfied with my purchase, down every single detail. Walking into this dealership was more like going to see family. Everyone so welcoming polite, patient and understanding. KEY HYUNDAI OF MILFORD is the place to purchase your next vehicle everytime. You’re in the market something nice with great warranties with apt ice that can’t be beat anywhere else. Key Hyundai of Milford will for ever be my one stop shop. Thanks to Alex and Michael R for helping me purchase one of my favorite cars. There isn’t enough stars to give this dealership. 100 out 100 stars More

Buying the car itself was ok, Brayan made that part smooth. Everything since I drove off the lot has been a completely different experience. Two weeks after I signed, I got a call saying they'd misc smooth. Everything since I drove off the lot has been a completely different experience. Two weeks after I signed, I got a call saying they'd miscalculated the sales tax and I'd need to sign a new contract at a higher monthly payment. When I pushed back, they told me in writing they'd mail me a check to cover the difference. That check never showed up. Then the registration became a mess. I followed up on the status four separate times over about two weeks and kept getting different excuses, first a "15 day grace period" that doesn't actually exist, then it was the DMV's fault. My temp tags expired and I couldn't legally drive my own car for 5 days. Nothing actually moved until I mentioned I'd be reaching out to Hyundai corporate. On top of that, my paperwork was for a plate transfer, but they sent me brand new plates instead, so now I have to go do the transfer myself even though it's something I already paid them to handle. Don't expect anyone to follow up or actually communicate with you after you drive off the lot. Be prepared to fight for basic things afterward. More

I recently leased a new vehicle from Key Hyundai of Milford and had a deeply disappointing experience that I feel compelled to share. From the start, my salesman came across as genuinely friendly and Milford and had a deeply disappointing experience that I feel compelled to share. From the start, my salesman came across as genuinely friendly and trustworthy — someone who seemed to truly have my best interests at heart. Unfortunately, that turned out to be a front. Once the deal was signed, the person I thought I was working with completely disappeared. During the deal, he explicitly promised to verify that my final lease payment on my previous vehicle would be handled. Based on that promise, I signed the paperwork — only to be hit with a surprise final payment after the deal closed. When I called to address it, he was completely dismissive, told me "there's nothing you can do, the deal is already signed," and actively discouraged me from escalating it. Rather than taking any accountability, he made me feel as though I was the one who had misunderstood — despite his explicit promise. To add insult to injury, he also promised to follow up about a significant scratch on my steering wheel that was present at the time of purchase. It has now been over a month and I am still waiting to hear from him. The General Manager, Tony, was another issue entirely. He quoted me one monthly payment, only for it to mysteriously increase in the finance office. He then stormed in visibly angry, claiming the mileage terms were different from what we had explicitly negotiated, badgering me with internal metrics and repeatedly using end-of-month pressure tactics to force an additional $3 per month onto the deal. This dealership relies on exhaustion, intimidation, and gaslighting to close deals and then takes zero accountability when things go wrong. Key Hyundai's "We Care" philosophy was nowhere to be found in this experience. I would strongly caution anyone considering doing business here. More

Purchased my new 2026 Tucson from Kurt ~ had a wonderful sales experience ! Everything from test drive to showing me all the buttons ! sales experience ! Everything from test drive to showing me all the buttons ! More

I just bought a brand new Caligraphy and have tried calling our sales person Brian and sales manager Dave for over a week. Left voicemail several days ago. Emailed. What’s happening?? calling our sales person Brian and sales manager Dave for over a week. Left voicemail several days ago. Emailed. What’s happening?? More

I rarely write reviews, but my experience with Key Hyundai of Milford warrants sharing. I strongly recommend that car buyers carefully consider whether they want to do business with Key Hyundai of Hyundai of Milford warrants sharing. I strongly recommend that car buyers carefully consider whether they want to do business with Key Hyundai of Milford. While the employees we dealt with were generally nice, that does not excuse questionable business practices, poor communication, unauthorized charges, and service issues that continue to cost customers time and money. We purchased a used 2018 Hyundai Tucson in January 2026. In April, the check engine light came on, so we brought the vehicle in for service. We were told the vehicle was leaking oil, and because the engine was still under warranty, they initiated an oil consumption test. When we picked up the vehicle, we noticed our license plate was missing. After about an hour of searching, their employees could not locate it. It was later discovered that a salesperson had mistakenly removed our plate and put it on a new vehicle he was delivering. That means someone else was driving a vehicle with our license plate for roughly a day. The issue was eventually resolved, but the situation was unacceptable. Returning to the oil consumption issue, I brought the vehicle back for the third evaluation. It turned out we were over the 1,000-mile limit for the test, so the process had to be restarted. They then performed another oil change, stating it was required, even though an oil change had already been done at the start of the prior consumption test just over 1,000 miles earlier. The oil change cost approximately $150, and neither my wife nor I approved it. Today, we were told the valve cover gasket is leaking and must be repaired before the oil consumption test can continue because the external leak affects the results. What is especially frustrating is that this valve cover gasket issue was not identified or communicated when the first oil consumption test began. Now, after multiple visits, an unauthorized oil change, and a restarted warranty-related test, we are still not closer to resolving the underlying issue. At this point, this has become a very frustrating and concerning experience: repeated visits, poor communication, an unauthorized oil change, a restarted warranty test, and a serious license plate mishandling incident. More