Key Hyundai of Milford

My husband & I just purchased a 2013 Hyundai Elantra yesterday at Key Hyundai of Milford, and it was far and away the best experience we have ever had at any car dealership. Ever. We had made an appoint yesterday at Key Hyundai of Milford, and it was far and away the best experience we have ever had at any car dealership. Ever. We had made an appointment and there was no wait time at all before we met Maurice Moody, who offered us water/coffee, then sat down and asked a few questions about what we wanted out of a car purchase. He then introduced us to Sal Jr., our salesperson, who, after offering us water/coffee, had a few more in-depth questions. After filling out some paperwork, the Maurice/Sal team found us the PERFECT car, based solely on my requirements of "not too expensive and a stick shift". We took a test drive, and were pretty much approved for financing by the time we had actually accepted some water and coffee. The finance manager, Carlos, was very courteous and efficient, and we were able to take home our new car. During the whole experience, the entire team was professional, low-pressure, and responsive. When I say they found me the perfect car for my needs, I mean it is gorgeous, and apparently had literally just arrived on the truck. When I found out during the final walk-through with Sal Jr. that it would stream music from my iPhone, I was ecstatic. Moreover, this is the very first time in over 20 years of buying new cars that I didn't walk away with a feeling of nausea from having just signed a multi-year payment deal. I would recommend this dealership to anyone I know interested in purchasing a new car, and moreover plan to return there myself when I'm ready to buy another one. Thanks to everyone for a great experience! More

My family has purchased several vehicles from Key and have worked with Alan Rudman for each one. Alan has made our purchases easy and we feel that we have always gotten a good price and quality customer have worked with Alan Rudman for each one. Alan has made our purchases easy and we feel that we have always gotten a good price and quality customer service. A Hyundai is the same car anywhere but the dealership, the salesperson and how they work with you after the purchase is what makes the car buying experience enjoyable. Key Hyundai of Milford exceeds our expectations each time which is why we continue to go there for our vehicles. More

I was very impressed with the experience overall. Janet directed me to Alan who took us on test drives and proved his incredible product knowledge. He made suggestions, but didn't push us to any decision. directed me to Alan who took us on test drives and proved his incredible product knowledge. He made suggestions, but didn't push us to any decision. He was laid back and friendly. I'll be sure to recommend him to other friends and family members. More

Charles had only been working at Key Hyundai for about two weeks so I was a little nervous dealing with him but I always give people a chance and he proved to be very helpful and friendly, which is why I two weeks so I was a little nervous dealing with him but I always give people a chance and he proved to be very helpful and friendly, which is why I always use Key Hyundai of Milford, CT. Charles found THEE PERFECT used car for my boyfriend, who is disabled, an he fell in love with the Dodge Caravan that Charles found for us. I am thankful that they made my boyfriend so happy. But I KNEW they would. I have been dealing with Key Hyundaif of Milford since 2004 and have bought two (now three) vehicles from them and will definitely go back in four years when my Sonata is paid off for my next car. I told Charles he better be there when I come back in four years. I think he will have a very good career there. More

I gave an outstanding rating because my experience was absolutely outstanding!!! Alan Rudman was my salesman,and from the minute I met him I knew we had come to the right dealership. He made my husband absolutely outstanding!!! Alan Rudman was my salesman,and from the minute I met him I knew we had come to the right dealership. He made my husband and I feel so comfortable, and he listened to what I wanted in a car. He was able to work out an amazing deal for me, and I was able to drive my new Accent home that day!!! Alan treated us so kindly and he is a true asset to the dealership. I give his customer service an A+++++++++++++. I would most definitely recommend Alan as the best car salesman I have ever had the pleasure to do business with. Carlos, the Finance Manger was also wonderful to deal with. He was such a gentleman and his customer service was terrific. My experience at Key Hyundai was the very best I have ever had!!!!!! More

red hot I needed a new car because my lease was coming due in April. When i came in Kevin greeted me instantly with a smile. He turned a nightmare into a drea I needed a new car because my lease was coming due in April. When i came in Kevin greeted me instantly with a smile. He turned a nightmare into a dream come true! After being denied by almost every bank he promised he'd get me into a new vehicle for me and my little princess. He got me a fantastic deal with his hard work. He is an angel from heaven. Any company would be LUCKY to have a salesman with so much knowledge and determination. I am in a newer safer car with my daughter and we couldnt be happier. More

Working with Bentley was truly a pleasure ; he did everything he could to get me the car I wanted within my price range. I did not feel pressured to sign or like I was being set up to fail. I drove ho everything he could to get me the car I wanted within my price range. I did not feel pressured to sign or like I was being set up to fail. I drove home the same night in my New 2013 Elantra. I would recommend this dealer to everyone. More

Alex was kind, patient, informative, and honest. I had a wonderful overall experience and would recommend this dealership to anyone. Alex made my experience nothing short of positive. wonderful overall experience and would recommend this dealership to anyone. Alex made my experience nothing short of positive. More

I would really like to thank Alex, for everything that he did to help us in the purchase of our new Santa Fe. He really went above and beyond to make sure that we were able to get the car that we wanted, he did to help us in the purchase of our new Santa Fe. He really went above and beyond to make sure that we were able to get the car that we wanted, he listened to all our questions and calmed my nerves, when we thought that it would not be possible to buy the car that we really wanted. But thanks to Alex, we were able to get the car that we wanted and more, I would never go anywhere else to buy a vechile. Thank You Alex, you are an exceptional Salesmen, and we really appreciate what you did for us. Sincerely, Rob & Jaime Miller More

Went to dealership on 3/26/13 with my wife to buy her a new Tuscon. I was there the week before and their original price was too high. Maurice at that time told me to come back and he would do better. When new Tuscon. I was there the week before and their original price was too high. Maurice at that time told me to come back and he would do better. When we went back, Maurice hit us with the same price as the previous week. I should have have followed my instincts and left at that point, but Maurice was very persistent in dealing. After several hours we finally agreed on a price and I bought the vehicle. It was after 9 PM when we left. The next day I called and asked about the window sticker that is usually in the glove box and they told me that it probably was thrown out. They said they could me the invoice which I said would suffice. I also e-mailed my salesman Brian Noel telling him that when checking the car over I found the tires to be over inflated by 7 pounds and the washer fluid was low. I also told him that there were scuff marks on the driver door panel that I can't get off. The next day Maurice called and stated that he understood there were some problems with the car and when I called him back he said to come in and he will have it buffed out. Now I don't know how plastic could be buffed without damaging it but I guess we'll find out. He had nothing to say about the tires or washer fluid being low. As if this weren't aggravating enough I entered my VIN number into Carfax where I keep records of all my vehicles. When I did I found that a tire had been repaired before I purchased the car. I was never made aware of this. When I checked the tires I found the right rear tire had two plugs right next to each other, so that must have been one heck of a hole. I called to speak with either my salesman Brian or Maurice but both were off. I was assured one of them would call me in the morning. I never got a call and waited all day. I finally sent an e-mail to Brian on which he never answered. Another day went by and still no call. My wife who is just as upset as I am after spending this kind of money on a car wrote an e-mail to Jillcares@keycars.com, but as of yet we got not answer. I guess the e-mail address should be jillDON'Tcare. My family has bought 9 Hyundai's from this dealership and never had these kind of issues. If I had a complaint, it was always taken care of. But that was when Larry Mirriam ran the company. I was always treated as a loyal customer. I guess I should have done some research before going to Key this time, as other than this site they have many bad reviews. I will be having my tire checked at an independent tire dealer to see if the safety of the tire is compromised with two plugs next to each other, and will write Hyundai about this. My son who is mechanic says that two pugs like that is illegal as it will cause the tire to blow out. I have bought my last car from Key and will be sure to let everyone know about my experience. There's plenty of other Hyundai dealers to go to but I thought I was a loyal customer to Key. I guess I was wrong! 4/8/13 I was contacted by Sal regarding the issues I had and he was very responsive and understanding. Sal agreed that a new car should have a new tire snd he is going to replace it. He also was very apologetic for the hassles we had and will do what's necessary to make us happy. I see now that Jill does care and lives up to her slogan "dealer for the people". it looks like everything is working out right and my faith in Key has been restored. I guess it's like anything else, it all depends on who you deal with. Thank you Sal. More