Key Hyundai of Milford

Alex was kind, patient, informative, and honest. I had a wonderful overall experience and would recommend this dealership to anyone. Alex made my experience nothing short of positive. wonderful overall experience and would recommend this dealership to anyone. Alex made my experience nothing short of positive. More

I would really like to thank Alex, for everything that he did to help us in the purchase of our new Santa Fe. He really went above and beyond to make sure that we were able to get the car that we wanted, he did to help us in the purchase of our new Santa Fe. He really went above and beyond to make sure that we were able to get the car that we wanted, he listened to all our questions and calmed my nerves, when we thought that it would not be possible to buy the car that we really wanted. But thanks to Alex, we were able to get the car that we wanted and more, I would never go anywhere else to buy a vechile. Thank You Alex, you are an exceptional Salesmen, and we really appreciate what you did for us. Sincerely, Rob & Jaime Miller More

Went to dealership on 3/26/13 with my wife to buy her a new Tuscon. I was there the week before and their original price was too high. Maurice at that time told me to come back and he would do better. When new Tuscon. I was there the week before and their original price was too high. Maurice at that time told me to come back and he would do better. When we went back, Maurice hit us with the same price as the previous week. I should have have followed my instincts and left at that point, but Maurice was very persistent in dealing. After several hours we finally agreed on a price and I bought the vehicle. It was after 9 PM when we left. The next day I called and asked about the window sticker that is usually in the glove box and they told me that it probably was thrown out. They said they could me the invoice which I said would suffice. I also e-mailed my salesman Brian Noel telling him that when checking the car over I found the tires to be over inflated by 7 pounds and the washer fluid was low. I also told him that there were scuff marks on the driver door panel that I can't get off. The next day Maurice called and stated that he understood there were some problems with the car and when I called him back he said to come in and he will have it buffed out. Now I don't know how plastic could be buffed without damaging it but I guess we'll find out. He had nothing to say about the tires or washer fluid being low. As if this weren't aggravating enough I entered my VIN number into Carfax where I keep records of all my vehicles. When I did I found that a tire had been repaired before I purchased the car. I was never made aware of this. When I checked the tires I found the right rear tire had two plugs right next to each other, so that must have been one heck of a hole. I called to speak with either my salesman Brian or Maurice but both were off. I was assured one of them would call me in the morning. I never got a call and waited all day. I finally sent an e-mail to Brian on which he never answered. Another day went by and still no call. My wife who is just as upset as I am after spending this kind of money on a car wrote an e-mail to Jillcares@keycars.com, but as of yet we got not answer. I guess the e-mail address should be jillDON'Tcare. My family has bought 9 Hyundai's from this dealership and never had these kind of issues. If I had a complaint, it was always taken care of. But that was when Larry Mirriam ran the company. I was always treated as a loyal customer. I guess I should have done some research before going to Key this time, as other than this site they have many bad reviews. I will be having my tire checked at an independent tire dealer to see if the safety of the tire is compromised with two plugs next to each other, and will write Hyundai about this. My son who is mechanic says that two pugs like that is illegal as it will cause the tire to blow out. I have bought my last car from Key and will be sure to let everyone know about my experience. There's plenty of other Hyundai dealers to go to but I thought I was a loyal customer to Key. I guess I was wrong! 4/8/13 I was contacted by Sal regarding the issues I had and he was very responsive and understanding. Sal agreed that a new car should have a new tire snd he is going to replace it. He also was very apologetic for the hassles we had and will do what's necessary to make us happy. I see now that Jill does care and lives up to her slogan "dealer for the people". it looks like everything is working out right and my faith in Key has been restored. I guess it's like anything else, it all depends on who you deal with. Thank you Sal. More

ryan is a very able and knowledgeable. and is attentive to what YOU want key hyundai in general is one of the dealerships around i was`nt pressured at anytime which i feel is very very important. it was o to what YOU want key hyundai in general is one of the dealerships around i was`nt pressured at anytime which i feel is very very important. it was only soured by one thing. it may seem small or maybe petty but my sonata hybrid does not have a spare tyre only a tyre mobility kit which consists of a way of putting air in my tyre again it may seem petty but i like the idea and comfort of a spare tyre. i was given an explanation which on the face of it seem`s reasonable. but not to me. but again i will and would reccomend key hyundai and ryan in particular i love my car i got what i wanted at a price that was kind of reasonable. More

I had such a great experience with Ryan and the team at Key Hyundai! From the minute I got there and was greeted, I knew I was in the right place! Ryan did an excellent job helping me with EXACTLY what I n Key Hyundai! From the minute I got there and was greeted, I knew I was in the right place! Ryan did an excellent job helping me with EXACTLY what I needed! I will definitely be going back to purchase my next car!! More

Warm and friendly atmosphere . i would recommend this dealer to friends and relatives. Kind and helpful reception on initial phone inquiry and continues throughout x dealer to friends and relatives. Kind and helpful reception on initial phone inquiry and continues throughout x More

My experience at Key was, as usual, a great one. Recently we drove our fourth Hyundai home, this time around we chose to lease. The customer service as Key is excellent and Ryan Olphonce has the pa Recently we drove our fourth Hyundai home, this time around we chose to lease. The customer service as Key is excellent and Ryan Olphonce has the patience of a Saint. I am a hard customer to please but he did a very good job as he perservered along. I took up plenty of his valuable time with my indecisivenss but he maintained his professionalism at all times and did not give up on trying to get me what I was looking for. I will definately refer co-workers, family and friends to Key, in particular Ryan because if he can deal with me-he can deal with anyone. Great job Ryan and again, thank you! The rating of 5's across the board except for the 4 in pricing has to do with the manger and some type of miscommunicaiton during our deal process and finalization-has absolutely nothing to do with Ryan or the rest of staff or operation. Rosa, Maurice and Jasmine More

We have always bought our vehicles from Key. We were looking to downsize and Mike was pleasant, professional, and a tremendous help. We love our new Sonata!!! looking to downsize and Mike was pleasant, professional, and a tremendous help. We love our new Sonata!!! More

The customer service at Key Hyundai is always top notch. Mike did a great job, as well as Maurice and Chad in getting me a great deal. They all stayed late to deliver me my new car- Thanks again! Mike did a great job, as well as Maurice and Chad in getting me a great deal. They all stayed late to deliver me my new car- Thanks again! More

I came in with Terrible Credit Score. I was in to Benefit of the doubt that I would Qualify for the Car. Alan have been asking the questions and explained my history. Alan have asked Carlo about my Situation of the doubt that I would Qualify for the Car. Alan have been asking the questions and explained my history. Alan have asked Carlo about my Situation and told me they have the programs for it but need to check my Credit History. I never liked the feeling the rejections. However Carlo Checked it and turned out to be 2 thumb up. I was glad that I could get car. I have asked for smaller car and turned out the SUV was available. I always wanted to own one. Finally, Have one. I gave all the Proper Paperwork of what the guys requested. Thanks to Alan and Carlo for making this as smooth transition. I rated these 2 gentleman Top Notched / 5 Stars. More