Key Hyundai of Milford

I had previously lost all of the brake lights on my 2008 Elantra and had to replace all the bulbs, only to get a recall notice about a switch responsible for the electrical system causing just that problem, Elantra and had to replace all the bulbs, only to get a recall notice about a switch responsible for the electrical system causing just that problem, only to be then told with only 38,200 miles on the car that I needed brakes and I was required to replace the drive belt (not that they could tell me what was wrong with it, because it was inside the engine, but is prone to dry rot and would effect my warranty) at a cost of $1,100 with the $109.00 brake fluid flushing, I became angry, asked for the car be checked out to establish a trade-in value and was determined to go to Ford and by a Focus. None of this was Manny's fault (service representative cause he doesn't set the prices and is an amazing guy, courteous, helpful, with unbelievable patience, Larry (service representative ) has the same qualities, you guys are really lucky cause car warranty repair prices are enough to cause a stroke, and these guys are just as sweet and professional as they could be. I could not be more happy with the way these two gentlemen handle these situations. The gentleman doing the trade-in evaluation was accompanied by Alex Oritz, the gentleman who then convinced me they could do much better than Ford. He walked with me (because I had to wait while the trade-in gig was going on) and showed me the new 2013 Elantra's on the lot, but I am one of those women who prefer a standard shift (even though I am 63) because of the control I have over speed and deceleration, etc. I told him I didn't want a red or yellow car, the trade-in was grey, that would also out, nothing in a lighter color because I am not very concientious about car washing and vacuuming because I am busy. Without being daunted by my declaration, he asked and there was a black, manual transmission, with a dark interior Elantra sitting on a back lot (was it pre-determined faith), Without being pushed into the test drive, keys were found, I was in, adjusting to 6 speeds instead of the 5 speed I currently had, and emotionally fell in love with this car. I had the maintenance issue concern but Alex informed me assured me the 2013 didn't have drive belts but "linkage" so that would never be an issue. So we were down to the price, well with the trade in, the $500. coupon (came with the recall notice), the rebates, sizeable, and the complete care in explaining the functions of the interior knobs, dials, displays and functions, the warranty, the specific answers to my many many questions, how to check my oil levels, setting up my service appointment, the professional way he handled the financing issues, his ability to guide me though this process, without pushing, prodding, or hectoring me, I bought the car. The kicker is that he then helped me empty the contents of my trade-in (ridiculously overloaded) into my new car, helped me set my radio dials (very important) and smiled through the entire process. I would recommend him without reservation, and more to the point, would buy another car from Hyundai, but particularly Alex without a second thought. He spent a prodigious amount of time explaining everything about this vehicle, he was in a word AMAZING, and I am not an easy sell. Manny Gonzalez handled the paperwork with expertise, care, and concern, explaining as he went. Buying a new car that afternoon was not, in any way my intention, but I was wasn't tricked, pushed, prodded, hectored, or harassed, I have had the car for 2+ days and am happier with the vehicle than I was when I left the lot. In honorable mention, the young man who drove the courtesy bus taking me to work and then picking me up (precisely on time) was a joy, engaging, pleasant, and wonderful. I have become a repeat customer because of the gentlemen I have dealt with but in particular Alex, what more can I say. Is there is higher compliment, I don't think so. Pamela Tristine More

Thank you Jill for employing Alex!!! My experience was Thank you Jill for employing Alex!!! My experience was the BEST!!!! I drove onto your lot and Alex confronted me. I said to him " I want that car" Thank you Jill for employing Alex!!! My experience was the BEST!!!! I drove onto your lot and Alex confronted me. I said to him " I want that car" and he replied " no problem it's yours. At that moment I knew I was going to purchase not only 1 but 2 vehicles from your dealership. THANK YOU JILL MERRIAM!!!!!! More

Key Hyundai is quite fortunate to have an asset like Alex. He is the standard that every salesperson should be measured by. I wasnt planning to buy a car when I walked in, but Alex made the process ea Alex. He is the standard that every salesperson should be measured by. I wasnt planning to buy a car when I walked in, but Alex made the process easy, enjoyable and gave me a great deal on my Sonata. Also, he continued to work on my behalf after the sale to answer my questions and solve my problems. I cant say enough good things about Alex and Key Hyundai. I highly recommend them. More

Everyone i dealt with while there was extremely friendly and helpful. They promised they would put me in a brand new 2013 Hyundai Elantra and they did. The prices were good and the APR for my loan wasn't to and helpful. They promised they would put me in a brand new 2013 Hyundai Elantra and they did. The prices were good and the APR for my loan wasn't too bad. I was surprised they actually were able to help me with getting a car. More

This was by far the best experience I've ever had when looking for or buying a car. I was helped by Bentley McCoy and I can Honestly say that he and the rest of the staff went above and beyond to he when looking for or buying a car. I was helped by Bentley McCoy and I can Honestly say that he and the rest of the staff went above and beyond to help me get into a car. Instead of asking for a higher down payment Bentley worked with What I had and was able to get me into a car that I really like. More

I honestly had a wonderful experience with Key Hyundai in Milford; my salesperson was Wayne Murray and he was wonderful, he was patient and his mannerism was A+. I also had the pleasure of meeting Carlos/Fin Milford; my salesperson was Wayne Murray and he was wonderful, he was patient and his mannerism was A+. I also had the pleasure of meeting Carlos/Finance Manager. I was very pleased and would recommend it to my friends/family. More

I went to Key Hyundai not wanting to buy a car just yet. I was just browsing and test driving cars in the area. The salesperson I dealt with was Bentley McCoy. He was extremely pleasant and answered all of I was just browsing and test driving cars in the area. The salesperson I dealt with was Bentley McCoy. He was extremely pleasant and answered all of my questions about the Hyundai Elantra that I was interested in. Along with being both professional and courteous, Bentley was also personable, and buying my Elantra was a great experience! More

Superior salesmanship -- knowledgeable, helpful, willing to work with us in selecting the right car rather than trying to sell us models in inventory and features we didn't want. Superior relationship betwe to work with us in selecting the right car rather than trying to sell us models in inventory and features we didn't want. Superior relationship between salesman and sales manager. Sales manager let the salesman work, but stepped in when necessary, advocated on the behalf of the salesman and buyers with the general manager. Company obtained the right car by trading from a dealer 150 miles away. Salesman personally drove the car between dealerships, introduced the buyer to the car, reviewed major features, introduced buyer to the service department and business manager. This is what it means to be treated really well. Anyone who is looking for a new car and considering a Hyundai should definitely take the opportunity to learn out more about Milford Hyundai. More

Went in for information and walked out with a car. All my questions and concerns were answered. Alex went above and beyond to make sure I walked out happy. Beyond grateful for the time he spent assisting me. questions and concerns were answered. Alex went above and beyond to make sure I walked out happy. Beyond grateful for the time he spent assisting me. I would highly recommend this dealership to others. More

Richard was and is a very pleasant and funny man. He has very good customer service skills. During my phone call I was told I would be seeing a Maurice or Brian. But I have no regrets Richard Trocolla is very good customer service skills. During my phone call I was told I would be seeing a Maurice or Brian. But I have no regrets Richard Trocolla is a very good sales man. More