Key Hyundai of Salem

I cannot say enough about the exceptional level of service and professionalism provided by David and Nancy at Key Hyundai in Salem, New Hampshire. We were initially concerned about transparency and th service and professionalism provided by David and Nancy at Key Hyundai in Salem, New Hampshire. We were initially concerned about transparency and the possibility of high-pressure sales tactics, but David and Nancy assured us there would be no headaches and no games — and they absolutely delivered on that promise. The entire process, from beginning to end, was seamless, efficient, and stress-free. There were no gimmicks, no unnecessary delays, no bait-and-switch tactics, and no pushy sales pitches. Just honest, respectful, and professional service throughout. Highly recommended. 10 out of 10 experience. More

Great Service. Took my auto on time and preformed the services requested and recalls outstanding in a timely manor Took my auto on time and preformed the services requested and recalls outstanding in a timely manor More

Junior helped us as our sales person was out the day we went in to pick up our vehicle. He was excellent and gave us a detailed tour of our new vehicle. He helped us setup our account and get everything si went in to pick up our vehicle. He was excellent and gave us a detailed tour of our new vehicle. He helped us setup our account and get everything situated. Very personable and a please to work with. More

Great folks to work with. This was my second purchase with them and the process was smooth and easy. Low pressure and very helpful. My salesperson, Rafaelito Rodriguez, did a This was my second purchase with them and the process was smooth and easy. Low pressure and very helpful. My salesperson, Rafaelito Rodriguez, did a great job of helping me decide between a hybrid and a full electric. Definitely recommend. More

No me resolvieron mi problema ,puse una garantía por 5 años de motor y transmission y ya está danada mi guagua y solo tengo 3 años con la guagua y ellos dicen que no puede den arreglarla la que pasa de 12 años de motor y transmission y ya está danada mi guagua y solo tengo 3 años con la guagua y ellos dicen que no puede den arreglarla la que pasa de 127;000 millas ,es una mala option si vas a comprar un vehiculo no te recomiendo este lugar 😩😡😡😡😡 More

It was a real pleasure to do business with Key Hyundai of Salem. I recommend to my friends and family Salem. I recommend to my friends and family More

Everyone at Key Hyundai was great. Joan our salesman helped us get exactly what we wanted and needed; he was friendly, efficient, and listened to our concerns. Greg Georgoulis was incr Joan our salesman helped us get exactly what we wanted and needed; he was friendly, efficient, and listened to our concerns. Greg Georgoulis was incredibly kind, professional, knowledgeable, and helpful. Amy Rodrigue gave us the best experience with finance matters that we have ever had. She is an amazing human being. Everyone was great. But that's what I expected going to Key Hyundai. Outstanding dealership experience! Cannot thank everybody enough! More

Took me when I went in without appt. very happy with the service thank you very happy with the service thank you More

We came to look at a couple of EVs they had in stock. Unfortunately, they didn't really have what we were looking for, which is no big deal. They are noncomission, which is nice as it eases the pressure Unfortunately, they didn't really have what we were looking for, which is no big deal. They are noncomission, which is nice as it eases the pressure on the salesmen, and by extension, the customers. The experience ended up being a mixed one. The good: - Our salesman, Tristan, was great! I think he may be new to the business but he was very friendly and knowledgeable, and didn't try to sell us anything we didn't want. He also stuck around after the dealership closed when we had car issues (see below) and tried to help us as best he could. We were impressed. - The facility was well-maintained and everyone we interacted with was very friendly. The bad: - Steven, the sales manager was a bit pushy. At one point he was trying to put us in a vehicle similar to one we had already decided wasn't a good fit. At another, he was trying to sell us a new vehicle (after we said we weren't looking to buy new) by offering us a lease that he would then convert into a loan...it seemed fishy. I get that sales is their job, but it was a bit awkward for us. They also lowballed us significantly on our trade-in ($5K on a vehicle worth close to $12K). The ugly: - The service tech who ran diagnostics on our intended trade-in vehicle inadvertently tripped something in the vehicle's electrical system, triggering fault codes and resulting in a loss of power braking assist. Unfortunately, by the time we were ready to leave, the service department was closed and the techs had gone home. So...we had to drive home in a broken car. While this was certainly unintentional, it was an issue caused by their equipment that we had to pay real money at another dealer to have fixed. I hoped that we could find a mutually agreeable solution to the issue, but Key Hyundai ultimately decided it wasn't their problem. So much for customer service. We won't be going back. More

Such an incredible, fast and extremely pleasant leasing experience. All staff were amazing to work with. Special shout out to Tristian and Franklin! What I liked most is they don’t work on commission, so t experience. All staff were amazing to work with. Special shout out to Tristian and Franklin! What I liked most is they don’t work on commission, so the morale and energy of the dealership was so calm and friendly compared to others. I will be back for my next car for sure! More