Key Hyundai of Salem

It was a real pleasure to do business with Key Hyundai of Salem. I recommend to my friends and family Salem. I recommend to my friends and family More

Everyone at Key Hyundai was great. Joan our salesman helped us get exactly what we wanted and needed; he was friendly, efficient, and listened to our concerns. Greg Georgoulis was incr Joan our salesman helped us get exactly what we wanted and needed; he was friendly, efficient, and listened to our concerns. Greg Georgoulis was incredibly kind, professional, knowledgeable, and helpful. Amy Rodrigue gave us the best experience with finance matters that we have ever had. She is an amazing human being. Everyone was great. But that's what I expected going to Key Hyundai. Outstanding dealership experience! Cannot thank everybody enough! More

Took me when I went in without appt. very happy with the service thank you very happy with the service thank you More

We came to look at a couple of EVs they had in stock. Unfortunately, they didn't really have what we were looking for, which is no big deal. They are noncomission, which is nice as it eases the pressure Unfortunately, they didn't really have what we were looking for, which is no big deal. They are noncomission, which is nice as it eases the pressure on the salesmen, and by extension, the customers. The experience ended up being a mixed one. The good: - Our salesman, Tristan, was great! I think he may be new to the business but he was very friendly and knowledgeable, and didn't try to sell us anything we didn't want. He also stuck around after the dealership closed when we had car issues (see below) and tried to help us as best he could. We were impressed. - The facility was well-maintained and everyone we interacted with was very friendly. The bad: - Steven, the sales manager was a bit pushy. At one point he was trying to put us in a vehicle similar to one we had already decided wasn't a good fit. At another, he was trying to sell us a new vehicle (after we said we weren't looking to buy new) by offering us a lease that he would then convert into a loan...it seemed fishy. I get that sales is their job, but it was a bit awkward for us. They also lowballed us significantly on our trade-in ($5K on a vehicle worth close to $12K). The ugly: - The service tech who ran diagnostics on our intended trade-in vehicle inadvertently tripped something in the vehicle's electrical system, triggering fault codes and resulting in a loss of power braking assist. Unfortunately, by the time we were ready to leave, the service department was closed and the techs had gone home. So...we had to drive home in a broken car. While this was certainly unintentional, it was an issue caused by their equipment that we had to pay real money at another dealer to have fixed. I hoped that we could find a mutually agreeable solution to the issue, but Key Hyundai ultimately decided it wasn't their problem. So much for customer service. We won't be going back. More

Such an incredible, fast and extremely pleasant leasing experience. All staff were amazing to work with. Special shout out to Tristian and Franklin! What I liked most is they don’t work on commission, so t experience. All staff were amazing to work with. Special shout out to Tristian and Franklin! What I liked most is they don’t work on commission, so the morale and energy of the dealership was so calm and friendly compared to others. I will be back for my next car for sure! More

Amazing dealership! David was amazing and i definitely recommend here. Great experience will be back! David was amazing and i definitely recommend here. Great experience will be back! More

My appointment was taken on time the customer rep was polite completede everything as required. polite completede everything as required. More

Luis Moreta is an excellent salesman, very patient, courteous and knowledgeable. He was very accommodating to our requests. I would consider him a friend and would definitely return for our next purcha courteous and knowledgeable. He was very accommodating to our requests. I would consider him a friend and would definitely return for our next purchase. The prices and reasonable and both Nancy the sales manager and James in finance worked hard to meet our numbers. We were so impressed we bought 2 cars. Thank you so much for the positive experience More

Joan was excellent to work with. He was not pushy at all, very patient with us, and answered every question we had! I would definitely recommend him as a salesperson to friends or fa He was not pushy at all, very patient with us, and answered every question we had! I would definitely recommend him as a salesperson to friends or family! More

Fabian Mejia did a great job on keeping me up to date on the delivery date for my new car. the delivery date for my new car. More