Key Scales Ford

Wendy Raney is an outstanding customer service representative. She communicates well and has excellent follow-up skills. She has a great attitude and is a pleasure to deal with. Because of Wendy, representative. She communicates well and has excellent follow-up skills. She has a great attitude and is a pleasure to deal with. Because of Wendy, I had an excellent service experience. More

Blake was polite. Did not lie. No one pulled a fast one. No one misrepreseted anything. paperwork was completed swiftly. no one tried to sell me more than I wanted No one misrepreseted anything. paperwork was completed swiftly. no one tried to sell me more than I wanted More

Our experience was very pleasant and informative because of our sales person, Chad Howell. He was knowledgeable, courteous, worked with us on our trades towards a new vehicle that we wanted. Once the deal w of our sales person, Chad Howell. He was knowledgeable, courteous, worked with us on our trades towards a new vehicle that we wanted. Once the deal was closed, Chad stayed in contact with us and helped us through questions we needed help on and did so in a very informative way. He had a class for new owners that was also very informative and was willing to help those who still had questions after the class. I would highly recommend Chad Howell to anyone looking for a new vehicle at this dealership. More

Rod Berger is one of the most talanted salesman I have encountered in the past 10 years of my car buying experience. His knowledge in sales, computer operations pertaining to sales and vehicle knowledge encountered in the past 10 years of my car buying experience. His knowledge in sales, computer operations pertaining to sales and vehicle knowledge is outstanding. More

I totally satisfied with the entire process. I love the vehicle I purchased, and Mr. Howell was very helpful as well as courteous. Thank you. vehicle I purchased, and Mr. Howell was very helpful as well as courteous. Thank you. More

I brought the 2013 Explorer in for some routine service along with an AM radio which did not work properly. The dealership had the vehicle for 14+ days. Supposedly the alternator was replace at the sugge along with an AM radio which did not work properly. The dealership had the vehicle for 14+ days. Supposedly the alternator was replace at the suggestion of Ford Tech. Supposedly, several additional test were done again supposedly at the suggestion of Ford Tech. The problem was not fixed. I even took the service department and service manager on a side by side comparison to two other new 2013 Explorers. Both of those radios worked fine on AM. My vehicle just made a scratchy howling noise. Supposedly, Ford Tech told the service department it is atmospheric interference. This is a total fabrication because 2 other 2013 Explorers where fine in a side by side comparison. It has now been 2 additional weeks since I picked up the vehicle and still no resolution to fixing the vehicle. I did receive a phone call from the service manager telling me he would continue to work with Ford Tech to resolve the problems. I have a question - how long would you suggest I wait before starting a Florida Lemon Law compliant ? More

No words can describe how satisfied I am with my expirence a lot of great people work and I will deffinetly recommend to anyone for sales and service expirence a lot of great people work and I will deffinetly recommend to anyone for sales and service More

follow up from joe vanwaes services i had on 2008 the day befor i bought my 2013 fusion. mike nall was real helpfull & noleageable on ford products bruce johnson was vary hellful explaning my question on the befor i bought my 2013 fusion. mike nall was real helpfull & noleageable on ford products bruce johnson was vary hellful explaning my question on the sale. jeff wagner knew job. joe pangrazzi More

Chad Howell did some great investigative work to insure the Transit Connect was tailored to our needs. Thank you Chad for your support and follow up. the Transit Connect was tailored to our needs. Thank you Chad for your support and follow up. More

Blake called my home and said he had received an 3-mail from my grandson about the availability of stock. We went to the dealership and talked and came to an agreement and purchased the car that day. So from my grandson about the availability of stock. We went to the dealership and talked and came to an agreement and purchased the car that day. So far I am pleased with the car and the salesman. More