Key Scales Ford

Exceptional buying experience! Rich Rysell worked with me to get a very fair deal on a new Ford F-150. He was able to beat out two other dealers and get the exact truck I wanted. R Rich Rysell worked with me to get a very fair deal on a new Ford F-150. He was able to beat out two other dealers and get the exact truck I wanted. Rich called and kept me up to date through the entire process. This is the second truck I have bought through Key Scales Ford. It will not be the last. Thanks to good people like Rich !! More

Professional service. Allen O’Shay was our salesman. He was told ahead of time the type and cost of the vehicle we were looking for. He notified us of a vehicle that had Allen O’Shay was our salesman. He was told ahead of time the type and cost of the vehicle we were looking for. He notified us of a vehicle that had come available but told us up front the cost. Although it was 5000. more than I had requested, we looked at the vehicle and made an offer. The offer was not accepted so we left. A few days later Allen called to see if we would still be interested and we agreed to a price. We went to the dealership, got the vehicle and left. Does not sound very exciting but that is how we wanted it. We were treated with the upmost respect. Allen was very informative about the vehicle and finance options available to us. I felt comfortable talking with Allen about my concerns and he was forthcoming about information to satisfy me. We would purchase another vehicle from Allen because I know if I have an issue he would help me find resolution. More

Awesome Allen was very pleasant and knowledgeable. He took no time to place me in a truck within my budget He made the purchase very pleasant. I will pass on Allen was very pleasant and knowledgeable. He took no time to place me in a truck within my budget He made the purchase very pleasant. I will pass on to others. More

Key Scales Ford Service Department Excellent service on Dec. 22, 2017. And always, which is why I stick to Key Scales for all of my maintenance needs since 2014 when I purchased my 2 Excellent service on Dec. 22, 2017. And always, which is why I stick to Key Scales for all of my maintenance needs since 2014 when I purchased my 2014 Ford Fusion Hybrid. More

Bought 2018 f 350 Bought 2018 Ford f350 diesel traded my 2015 Ford f 350 king ranch great value and great service received at the dealer schip definitly had great expe Bought 2018 Ford f350 diesel traded my 2015 Ford f 350 king ranch great value and great service received at the dealer schip definitly had great experience More

Outstanding buying experience! I retired as the General Manager of a luxury SUV retailer in Virginia. I like to think I know the car business inside and out. I had the greatest b I retired as the General Manager of a luxury SUV retailer in Virginia. I like to think I know the car business inside and out. I had the greatest buying experience I've had in decades in my purchase of my 2017 Ford Explorer from Key Scales Ford. My Salesperson, Doug Faber, is the consummate professional. He asked relevant questions and listened to my responses. He followed up regularly to update me on the progress of the sale. There was never any pressure to make a decision. I only wish that I had people like Doug working for me when I was the GM of a dealership. I'll be in the market for a second vehicle in about 5 months. Based on my incredibly positive sales experience, I'll be heading to Scales Ford and Doug Faber. More

Excellent Service I have always bought Ford vehicles throughout my years. I decided to buy a midsize truck that was not a Ford. I was just not happy. It did not meet I have always bought Ford vehicles throughout my years. I decided to buy a midsize truck that was not a Ford. I was just not happy. It did not meet up to my expectations of my previous Ford vehicles plus it cost more and had less options. My husband contacted Rich and found him to be very easy going. No pressure tactics at all. He advised him I wanted a specific color and my requirements. He located a vehicle for me and delivered. It was a pleasure working with him and the customer service throughout the dealership was professional and very friendly. I will definitely recommend friends and family. Michele Boman More

Great service! My scheduled service visit did not go as planned. A few techs had banged out sick and left a skeleton crew holding the bag. After an extraordinarily My scheduled service visit did not go as planned. A few techs had banged out sick and left a skeleton crew holding the bag. After an extraordinarily long wait, the service to my Ford vehicle was second to none. Sabrina did all she could to make a trying situation the best possible. I will continue to return here for all my service needs! More

Top Notch Everything I asked for, and Rick responded to, was honesty. Nothing hidden as at some other Dealers and Sales. Even at the on time appointment and aft Everything I asked for, and Rick responded to, was honesty. Nothing hidden as at some other Dealers and Sales. Even at the on time appointment and after. Trust and Truthfulness and finishing the sale including after sale. More

The Key to a Ford is Key Scales Ford This a play on words but the best darn Ford Dealership around is Key Scales Ford. On a Scale of 1-10 They are a 10+. My wife and I are very pleased wi This a play on words but the best darn Ford Dealership around is Key Scales Ford. On a Scale of 1-10 They are a 10+. My wife and I are very pleased with this dealership. Everyone there is friendly and courteous. Our Sales Specialist is a friendly and courteous person and very attentive to our needs. We are so happy we decided to make our Ford purchase from them. More