Key Scales Ford

Professional, Liked that I only dealt with one individual t I first communicated with Rich Rysell through email after browsing online offerings from Key Scales. After that initial email and Rich's follow-up ca I first communicated with Rich Rysell through email after browsing online offerings from Key Scales. After that initial email and Rich's follow-up call, the rest of the buying process was flawless and I only dealt with Rich. Only after the purchase was complete did I meet other professionals in the dealership. More

Great experience and prices! I recently had the pleasure of buying a Shelby GT350 From Nick and Key Scales Ford. It was the easiest and quickest transaction I have ever dealt with I recently had the pleasure of buying a Shelby GT350 From Nick and Key Scales Ford. It was the easiest and quickest transaction I have ever dealt with. Nick was great and the trade in was the best in the area. I would definitely travel from Lakeland again to work with Nick. Doug was a great help and very knowledgeable as well. I had a great visit here. More

You're here - how can WE help YOU. That was the attitude of salesman Rich Rysell. on June 2, 2017. My wife and I told him we were interested in a Ford Escape Titanium, color Golden W That was the attitude of salesman Rich Rysell. on June 2, 2017. My wife and I told him we were interested in a Ford Escape Titanium, color Golden White. He said he had one in stock and brought it around to the front of the dealership so we could see it. He explained a lot of things about the vehicle. We loved it. We went inside to discuss price, etc. I am retired from Ford Motor Co., Lansdale, PA. The first thing Rich did was give me a copy of the manufactures invoice. We were bringing in a Ford Escape SE that we had leased for the past 34 months. We discussed buying or leasing the new car and decided to lease again. He then proceeded to work up the price and what our monthly lease payments would be. Rich was very thorough in explaining both to us. We said "It's a deal". He had the vehicle taken back to service to be detailed. The Escape SE was crowned. After signing lots of paperwork we waited until the new car was finished. Rich then took us to meet Brandy Morris, Service Consultant and Don Garrett, Sales Management who then finished the final paperwork. We then went out to the vehicle where Rich explained the workings of the dashboard. We had lots of questions and Rich had the answers. He told us if we had any questions after we left to write them down, come see him and he would answers any questions we may have. We left with a good feeling, not only because we had a new vehicle but we were treated with respect. We were there and Rich helped us. More

Angela was Great, as well as the rest of the staff. Angela Thompson was very pleasant to work with, it made the buying experience easier. Finance was so fast. We would highly recommend. Bryan Gelfand Angela Thompson was very pleasant to work with, it made the buying experience easier. Finance was so fast. We would highly recommend. Bryan Gelfand was very efficient. Overall nice experience. More

Best Customer Service I've Had At any Dealership! I brought My car over to key scales with a warranty issue and I was little scared because I did not buy my car there and other dealerships haven't bee I brought My car over to key scales with a warranty issue and I was little scared because I did not buy my car there and other dealerships haven't been the nicest to me when I have brought my car there for service but key scales did not make me feel that way at all. They treated me like family and welcomed my business even though it was just warranty work. Chris was my service writer and was extremely helpful throughout the process he got roadside to pick up my car and had the car back to me the following day. Thank you Key Scales! I will definitely bring all future business to you from now on! More

Customer service top notch I had recently had scheduled an oil change on my F 150 on Saturday May 27th at 9:30 am, there was an issue with the vehicle in front of me delaying me I had recently had scheduled an oil change on my F 150 on Saturday May 27th at 9:30 am, there was an issue with the vehicle in front of me delaying me to the point I had to leave before having the service performed. The service writer, John apologised several times for the inconvenience, I understood but had to leave in order to not be late for another engagement. I called service this morning Tuesday the 30th at 9:00 am. I spoke to John he remembered me and told me to bring it in anytime today and he would get me in. I showed up at 3:00 and was gone by 4:00, pretty good for getting squeezed in. I want to and did thank John for making my satisfaction his priority. I hope you recognize the caliber of employee you have in John and appreciate him as much as I do now. Thank you Key Scales Ford, your service department and in particular "John". Please make sure he hears about this review. Thanks again. See you next time. With appreciation, Mike Amodeo More

Excellent experience Since the moment I called and make an appt to the moment I walked our of your buss, it was a very nice experience , will go back when ever my car neef Since the moment I called and make an appt to the moment I walked our of your buss, it was a very nice experience , will go back when ever my car neefs to be service. More

New Car Purchase Outstanding sales force from initial search to purchase. Very easy to understand the sales transaction, and functionality of the truck. Fred is not o Outstanding sales force from initial search to purchase. Very easy to understand the sales transaction, and functionality of the truck. Fred is not only a great sales person, but an outstanding human being. Financial was easy and fast. Bryan was an excellent financial person, and explained the process easily and quickly. Can't say enough about this dealer,. and wouldn't go anywhere else. More

First service for my 2017 Explorer The first service visit was a pleasant experience. The service was quick and professional. I like my 2017 Explorer very much, but miss my 2008 F-150 The first service visit was a pleasant experience. The service was quick and professional. I like my 2017 Explorer very much, but miss my 2008 F-150 Super Crew. More

New car purchase Nick was very helpful and fair from start to finish, ensuring that we drove several Ford Edge models so we understood the differences between trim lev Nick was very helpful and fair from start to finish, ensuring that we drove several Ford Edge models so we understood the differences between trim levels and available engines. More