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Key Scales Ford
Leesburg, FL
1,608 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,608 Reviews of Key Scales Ford
April 11, 2017
Exceeded Espectations Frank (Tex) Shepherd was not only a knowledgeable salesman, he was professional & courteous. What a pleasant buying experience. It was a stress free t Frank (Tex) Shepherd was not only a knowledgeable salesman, he was professional & courteous. What a pleasant buying experience. It was a stress free transaction. No high pressure sales talk. Just exceptional professionalism. I will encourage friends & family to do business with Key Scales Ford & tell them to ask for Tex. More
by Titanium
Employees Worked With
Doug Faber
April 10, 2017
Helpful without pressure Rich was very helpful and patient. He answered all questions and provided additional useful information regarding transferring vehicle registration, Rich was very helpful and patient. He answered all questions and provided additional useful information regarding transferring vehicle registration, insurance and even set up the SYNC system in the vehicle. More
by Linda Fraser
Employees Worked With
Rich Rysell
April 08, 2017
Horrific Excperience I have never in my life experienced such horrific customer service and professionalism. Car salesmen have a horrid reputation for a reason and Brandon I have never in my life experienced such horrific customer service and professionalism. Car salesmen have a horrid reputation for a reason and Brandon Bonilla exemplifies every quality of a stereotypical unprofessional salesperson. While I was in the dealership purchasing a truck Brandon decided to take videos of me and personally ridicule me while I was in the process of purchasing a vehicle from Key Scales Ford. He made these videos and decided to put them on social media. I do not personally know this person. I was later shown these videos and I am disgusted with the professionalism and ethics of the employees of this dealership. BUYER BEWARE YOU MAY BE RECORDED AND RIDICULED BY THE EMPLOYEES OF THIS DEALERSHIP. I regret doing business at this dealership. This was the worst car buying experience I have ever had!!!!!! More
by dissapointed54
Employees Worked With
Brandon Bonilla
April 07, 2017
Excellent experience. Upon arriving Rich had already pulled the car for us for a scheduled test drive. He spent an appropriate amount of time explaining and answering o Upon arriving Rich had already pulled the car for us for a scheduled test drive. He spent an appropriate amount of time explaining and answering our questions about all the equipment. After the sale, he once more reviewed all the equipment that we might still need understanding. Would recommend him to any friend. More
by FLEX1
Employees Worked With
Rich Rysell
April 03, 2017
No stress purchase Working with Angela and Don on my purchase provided me with a low stress experience. I had done my research before going to the dealership, knew what Working with Angela and Don on my purchase provided me with a low stress experience. I had done my research before going to the dealership, knew what I wanted/needed, knew what my trade-in was worth. Together Angela and Don exceeded each of my expectations and provided a vehicle that was well beyond what I had believed possible. Thanks to you both for a pleasant experience! More
by hellygrace117
Employees Worked With
Don Garrett, Angela Thompson
April 03, 2017
Enjoyeable buying experience Rich Rysell did an absolute superior job finding the F-150 that best fit my wants. It was also delivered on time and Rich explained the many features Rich Rysell did an absolute superior job finding the F-150 that best fit my wants. It was also delivered on time and Rich explained the many features this that were available. More
by George151
Employees Worked With
Rich Rysell
March 30, 2017
superior customer service Rich Rysell went out of his way to make our buying experience a pleasure. I am ill and he stopped by our home for me to sign papers and pick up our t Rich Rysell went out of his way to make our buying experience a pleasure. I am ill and he stopped by our home for me to sign papers and pick up our trade. We have never experienced such wonderful customer service. We would recommend Rich and everyone at Key Scales. The Tobeys More
by bartobey
Employees Worked With
Rich Rysell
March 24, 2017
Best car buying experience ever. Thanks to our salesman ( Rich Rysell) he was very professional and knowledgable. He just made us very comfortable on our purchase of the Cmax. Thanks Thanks to our salesman ( Rich Rysell) he was very professional and knowledgable. He just made us very comfortable on our purchase of the Cmax. Thanks Rich More
by Chuck Paul Alexander
Employees Worked With
Rich Rysell
March 22, 2017
An exceptional and pleasant experience Rich Rysell, along with all the people encountered at Key Scales was highly professional, courteous and straightforward. He was also highly considera Rich Rysell, along with all the people encountered at Key Scales was highly professional, courteous and straightforward. He was also highly considerate, thoughtful and he played none of the typical salesman games one might expect. We were able to agree on a price and complete the transaction is less than an hour. Would highly recommend this salesperson and this dealership. More
by Tom Roseland
Employees Worked With
Rich Rysell
March 21, 2017
Awful experience after purchase This is by far the worst car buying experience I have ever had. They charged me for a year for a tag, which was only good for 2 months. The kicker is This is by far the worst car buying experience I have ever had. They charged me for a year for a tag, which was only good for 2 months. The kicker is I requested a temporary tag, so I could transfer my old tag and was told no. When I called the manager to notify them of the issue, I was told they could not issue a tag with an expiration of less than 90 days, then the manager advised that it was not their fault. I was told by the sales representative that I would get free oil changes and tire rotations for a year. I went in for my first oil change and was charged $30 for the tire rotation. Lastly, I requested my husband be placed on the registration and title because he will be a driver of the vehicle and was told no. While looking at refinancing options, I found out he could be on the title and registration. When this was brought to management's attention, they advised it was Florida law that it must be done with him off the title. I advised the manager that I had spoken with other financing institutions and they had advised me I could have him on the title and registration without him being on the loan. The manager advised me it was law and Ford follows the law. Five minutes later, he changed to say it was just their policy. I provided him information the DMV needed from Ford to add my husband and he advised they cannot break the law again. I felt that dealing with this manager was a losing battle, he was rude, spoke over me, and did not care that I had researched my issue. This interaction only confirmed that I will never purchase another vehicle from this dealership or come back for maintenance on my F150. More
by Wmm1024
Employees Worked With
Doug Faber
