Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Key Scales Ford
Leesburg, FL
1,604 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,604 Reviews of Key Scales Ford
April 03, 2017
Enjoyeable buying experience Rich Rysell did an absolute superior job finding the F-150 that best fit my wants. It was also delivered on time and Rich explained the many features Rich Rysell did an absolute superior job finding the F-150 that best fit my wants. It was also delivered on time and Rich explained the many features this that were available. More
by George151
Employees Worked With
Rich Rysell
April 03, 2017
No stress purchase Working with Angela and Don on my purchase provided me with a low stress experience. I had done my research before going to the dealership, knew what Working with Angela and Don on my purchase provided me with a low stress experience. I had done my research before going to the dealership, knew what I wanted/needed, knew what my trade-in was worth. Together Angela and Don exceeded each of my expectations and provided a vehicle that was well beyond what I had believed possible. Thanks to you both for a pleasant experience! More
by hellygrace117
Employees Worked With
Don Garrett, Angela Thompson
March 30, 2017
superior customer service Rich Rysell went out of his way to make our buying experience a pleasure. I am ill and he stopped by our home for me to sign papers and pick up our t Rich Rysell went out of his way to make our buying experience a pleasure. I am ill and he stopped by our home for me to sign papers and pick up our trade. We have never experienced such wonderful customer service. We would recommend Rich and everyone at Key Scales. The Tobeys More
by bartobey
Employees Worked With
Rich Rysell
March 24, 2017
Best car buying experience ever. Thanks to our salesman ( Rich Rysell) he was very professional and knowledgable. He just made us very comfortable on our purchase of the Cmax. Thanks Thanks to our salesman ( Rich Rysell) he was very professional and knowledgable. He just made us very comfortable on our purchase of the Cmax. Thanks Rich More
by Chuck Paul Alexander
Employees Worked With
Rich Rysell
March 22, 2017
An exceptional and pleasant experience Rich Rysell, along with all the people encountered at Key Scales was highly professional, courteous and straightforward. He was also highly considera Rich Rysell, along with all the people encountered at Key Scales was highly professional, courteous and straightforward. He was also highly considerate, thoughtful and he played none of the typical salesman games one might expect. We were able to agree on a price and complete the transaction is less than an hour. Would highly recommend this salesperson and this dealership. More
by Tom Roseland
Employees Worked With
Rich Rysell
March 21, 2017
Awful experience after purchase This is by far the worst car buying experience I have ever had. They charged me for a year for a tag, which was only good for 2 months. The kicker is This is by far the worst car buying experience I have ever had. They charged me for a year for a tag, which was only good for 2 months. The kicker is I requested a temporary tag, so I could transfer my old tag and was told no. When I called the manager to notify them of the issue, I was told they could not issue a tag with an expiration of less than 90 days, then the manager advised that it was not their fault. I was told by the sales representative that I would get free oil changes and tire rotations for a year. I went in for my first oil change and was charged $30 for the tire rotation. Lastly, I requested my husband be placed on the registration and title because he will be a driver of the vehicle and was told no. While looking at refinancing options, I found out he could be on the title and registration. When this was brought to management's attention, they advised it was Florida law that it must be done with him off the title. I advised the manager that I had spoken with other financing institutions and they had advised me I could have him on the title and registration without him being on the loan. The manager advised me it was law and Ford follows the law. Five minutes later, he changed to say it was just their policy. I provided him information the DMV needed from Ford to add my husband and he advised they cannot break the law again. I felt that dealing with this manager was a losing battle, he was rude, spoke over me, and did not care that I had researched my issue. This interaction only confirmed that I will never purchase another vehicle from this dealership or come back for maintenance on my F150. More
by Wmm1024
Employees Worked With
Doug Faber
March 16, 2017
It was a very easy and smooth purchase I explained to Randy what i was looking for he went through his inventory and showed me the exact car I was looking for.I was very impressed he told m I explained to Randy what i was looking for he went through his inventory and showed me the exact car I was looking for.I was very impressed he told me my options and I purchased the car.couldn't be happier !! More
by Escape 17
Employees Worked With
Don Garrett, Randy Lofton, Bryan Gelfand
March 15, 2017
Purchased a 2017 Edge We had contacted the dealership through the internet that we were interested in an Escape. Rich met with us and was very knowledgeable and helpful. Af We had contacted the dealership through the internet that we were interested in an Escape. Rich met with us and was very knowledgeable and helpful. After our test drive we asked to drive an Edge which he arranged. We opted for the Edge, with no pressure from Rich. A good experience. More
by becker
Employees Worked With
Rich Rysell
March 14, 2017
Great experience purchasing a 2017 Escape. Experience was perfect in that I not only purchased a car that exceeded my expectations but also resulted in the disposition of my old car. All accom Experience was perfect in that I not only purchased a car that exceeded my expectations but also resulted in the disposition of my old car. All accomplished professionally at a price I believed to be a good deal. My sales person (Randy Lofton) was off the chart cooperative to my requirements. He searched and found more than I expected. More
by whiz
Employees Worked With
Randy Lofton, Jim Roberts
March 13, 2017
Purchase of 2017 edge We were very impressed with how helpful our salesman, Randy Lofton was, and we experienced no pressure from anyone. All in all it was a good experie We were very impressed with how helpful our salesman, Randy Lofton was, and we experienced no pressure from anyone. All in all it was a good experience... More
by Joemarpar
Employees Worked With
Finance, Bryan gelfand, Randy Lofton, Doug Faber
